Sleep data not synchronized anymore
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Hi, since three days my sleep data recorded by my Suunto 9 is not synchronized to the Suunto app anymore.
I already reset the watch (soft reset using the top right button), restarted my smartphone, uninstalled and reinstalled the app, but nothing helps. Activities and other data are still synchronized. The sleep data are recorded as I can see it on the watch in the morning when getting up… Not not synch possible at all…
I suspect a software error on the app side but wanted to know if anyone also noticed that.
Cheers
Marc -
Same for me. Since today morning, not able to synchronize my watch with the app.
Completely removed the watch from the App and made a new connection, but still it is not synchronizing. Also did a soft-reset on my watch.
Bluetooth is working fine with other devices. -
Mine hasn’t synced since last Monday. Believe it’s an app issue as I had an app update before that.
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I just got an update for the app and everything synced now.
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@el2thek thank you for your reply.
I actually still haven’t received any update.
I made some other tests this morning, one of which being installing the Suunto app on an iPhone and this way, the synchronisation worked. But as my own Smartphone is an Android, this doesn’t help me a lot.
I suspect you’re on Android as well? If so, what Android version are you on and what is the version number of the Suunto app you last installed? -
I also have the same problem. Also on Android. It’s obviously collecting data from the watch but not displaying it on the app.
I’ve updated the software on the watch as apparently that needed an update but still no better.
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@Marc-G. 6.5.8 on Android. I’m on the beta program though.
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@el2thek I went onto the chat yesterday, got through to a real person and they said they are already aware of it and working on it but don’t know when it would be resolved. I’ve suggested they update here and also on the App details to at least inform people which watches are impacted and that they’re both aware of the issue and acting on it even if they don’t know the date yet. The advisor accepted this as a good idea and they’ve done neither as far as I can tell. Hopefully as it’s filtered through to beta testing it won’t be long before it’s rolled out more widely.
Strangely enough, human behaviour as it is, they’re probably testing this change more thoroughly so they don’t mess up again yet while doing so, leaving most of us with a busted app that’s not working properly…
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@Marc-G.
maybe reboot your Mobile will help. it did for me. -
How did you get the beta version?
