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Important news concerning our digital services

Scheduled Pinned Locked Moved Digital service transition
578 Posts 153 Posters 134.7k Views 157 Watching
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  • M Offline
    misterdangerpants @ColdBeer
    last edited by 28 Jan 2019, 16:33

    @ColdBeer Great, thanks for the tip. I actually decided to send the watch back and purchased a Garmin Fenix 5S.

    1 Reply Last reply Reply Quote 7
    • M Offline
      misterdangerpants @Brad_Olwin
      last edited by 28 Jan 2019, 16:37

      @Brad_Olwin Thanks!

      1 Reply Last reply Reply Quote 0
      • N Offline
        Nezvlad @Dimitrios Kanellopoulos
        last edited by 29 Jan 2019, 14:48

        @Dimitrios-Kanellopoulos Hi Dimitrios, I am not the first one to mention this but I want to add my voice to let Suunto know that I was in chock reading this: “We are excited to offer you the ability to transfer your Move history from Movescount to Suunto app and continue your experience with Suunto.” I am an Ambit 2 user and Suunto advocate for many years convincing many friends to choose Suunto over other brands. Please rely to Suunto that me and many other people will not be “excited” to throw our older 600-800$ watch to garbage and if we have to do so, this will for sure end our interest in Suunto products, particularly with so many competing products on the market. Thanks.

        1 Reply Last reply Reply Quote 11
        • F Offline
          fhegnor Bronze Member @314BMI
          last edited by 29 Jan 2019, 15:16

          @314BMI raised it here, if anyone wants to vote to get rid of the stock photos maybe Suunto does listen to votes 🙂
          https://forum.suunto.com/topic/1427/collapsible-activities

          SA 1.7.0 (6847) | SSWHRB 2.5.18 | Ambit 3 Peak

          https://forum.suunto.com/topic/1427/collapsible-activities
          https://forum.suunto.com/topic/1925/make-leaderboard-and-other-social-stuff-optional

          1 Reply Last reply Reply Quote 0
          • E Offline
            estevez Bronze Member
            last edited by 2 Feb 2019, 14:11

            I would appreaciate some official Suunto´s reaction to this “discussion”. I’m getting tired of all this uncertainty about Ambit 1,2,3 support, features, Movescount and/or new web platform, etc.

            D 1 Reply Last reply 2 Feb 2019, 14:17 Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @estevez
              last edited by 2 Feb 2019, 14:17

              @estevez I am official Suunto when replying to you in most cases and there is nothing to communicate at the moment.

              Take a moment to read a bit higher my response.

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              S 1 Reply Last reply 5 Feb 2019, 22:58 Reply Quote 0
              • E Offline
                estevez Bronze Member
                last edited by 2 Feb 2019, 14:54

                Of course I read your responses above (given cca 14 days ago), I just have a feeling that Suunto had enough time to evaluate this discussion. Just my opinion. However, thanks for answer.

                J 1 Reply Last reply 2 Feb 2019, 16:04 Reply Quote 3
                • J Offline
                  jthomi @estevez
                  last edited by jthomi 2 Feb 2019, 16:05 2 Feb 2019, 16:04

                  @estevez Oh, thats not the time frame Suunto is working in! 😉 But you can be sure, if there are any news regarding this or other issues, you be the first to know here!

                  1 Reply Last reply Reply Quote 0
                  • F Offline
                    frovati
                    last edited by 4 Feb 2019, 11:31

                    I own a Suunto 9 Baro.

                    Until recently I’ve been able to updload my moves to Movescount using Moveslink.
                    I use also Suunto App and have all my moves syncronized on my Android phone.
                    Today I tried to connect via Moveslink but was unable to get my Baro detected (tried also several times after rebooting).
                    I connected with Suuntolink and It was detected and got the confirmation that the software is up to date and GPS optimised but Movescount didn’t started even if the switch is “on” in “Settings - Open Movescount after Moves are transferred”. In fact I didn’t even notice that the Moves had been transferred.

                    Can you hep me?

                    Thanks.

                    frovati

                    B 1 Reply Last reply 4 Feb 2019, 12:49 Reply Quote 0
                    • S Offline
                      sartoric Moderator
                      last edited by 4 Feb 2019, 11:35

                      @frovati
                      If you’ve already used SA routes sync or sport mode customization, Suuntolink will not sync anymore and it will be used only for FW upgrade.

                      Moveslink can’t be used with Spartan

                      SVTS - 2.40.38
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 14 - One UI 6.1
                      Suunto App Android 5.2.5 beta
                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

                      B 1 Reply Last reply 4 Feb 2019, 12:50 Reply Quote 0
                      • B Offline
                        Brad_Olwin Moderator @frovati
                        last edited by Brad_Olwin 2 Apr 2019, 12:49 4 Feb 2019, 12:49

                        @frovati If you sync via the Suunto App, you moves will be marked as synced and Moveslink will not sync them. If you customize sports in the app, Moveslink will stop syncing. The only way to fix the latter is a full reset of the watch. You can find the answers to your questions here on the forum

                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                        1 Reply Last reply Reply Quote 1
                        • B Offline
                          Brad_Olwin Moderator @sartoric
                          last edited by 4 Feb 2019, 12:50

                          @sartoric sorry, did not see your answer…

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          1 Reply Last reply Reply Quote 1
                          • C Offline
                            chr1s_86
                            last edited by chr1s_86 2 Apr 2019, 22:28 4 Feb 2019, 22:27

                            Greetings,

                            I am also a happy Ambit 2 owner. I always thought that I would upgrade to a Spartan or a 9 when the time came but these news from Suunto really have me thinking twice.

                            I am sorry, I really like Suunto watches but if they ‘disable’ the older watches they will surely lose happy customers that choose Suunto for the quality and reliability.

                            I know 2020 is next year but even if I wanted to get a new Suunto right now I would most likely have to sell the Ambit 2 to partially fund the new watch. Now you cannot sell a watch that is possible to be useless in a year! No one would want it and I personally would not sell it to someone unaware of these news.

                            So I think the minimum Suunto should do is at least provide all the basic functionality for the non Bluetooth watches. I know that you need Bluetooth for Suunto App but from what I read online, Sports Tracker is the desktop/browser version of Suunto App.

                            They should/could modify moveslink/suuntolink so that Ambits can sync online with Sports Tracker / Suunto App and then add options within Sports Tracker for watch customization (device settings actually) which will then be synced back. Also sync and add missing features to Sports Tracker (POIs etc)

                            That way everyone would be happy to be a Suunto customer, feel looked after and surely buy their new watch from Suunto again. I know I would.

                            Let’s hope they’ll respect the so far happy customers (who are the best advertisement in my opinion)

                            Now if they change scope and hardware quality due to the recent acquisition as mentioned above, we will just have to look elsewhere, end of story.

                            Regards,
                            Chris.

                            1 Reply Last reply Reply Quote 10
                            • P Offline
                              Proos
                              last edited by 5 Feb 2019, 20:36

                              Hey guys, been keeping an eye on this whole thing. Any official response or anything from Suunto yet?

                              1 Reply Last reply Reply Quote 2
                              • S Offline
                                Saketo Nemo Moderator @Dimitrios Kanellopoulos
                                last edited by 5 Feb 2019, 22:58

                                @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

                                @estevez I am official Suunto when replying to you in most cases and there is nothing to communicate at the moment.

                                Take a moment to read a bit higher my response.

                                1 Reply Last reply Reply Quote 0
                                • W Offline
                                  wtofd
                                  last edited by 8 Feb 2019, 14:33

                                  Nothing to add except another Ambit3 customer watching this transition closely. You had me as a captive customer; but now I’ll look for a replacement watch from another company.
                                  This looks to be taught as a case study in MBA programs on how to infuriate loyal customer.
                                  TL/DR: I rely on a desktop interface.

                                  1 Reply Last reply Reply Quote 12
                                  • B Offline
                                    BlazBlaz
                                    last edited by 15 Feb 2019, 10:01

                                    @Dimitrios-Kanellopoulos I certainly hope that you guys at Suunto figured out by now that web app and support for watches without Bluetooth is inevitable - unless you want to deteriorate the brand’s reputation. I think the transition concept is a bit flawed. It would be much easier for you to first build a web app and then proceed with mobile apps which require much more thought. Good route planning software on 5-inch screen? Sounds complicated! I wrote a blog post pointing out potential problems with the transition: https://besthiking.net/suunto-discontinuing-movescount/ Maybe Suunto can get some ideas out of it.

                                    Best regards

                                    B 1 Reply Last reply 16 Feb 2019, 01:20 Reply Quote 8
                                    • S Offline
                                      Sredna @Dimitrios Kanellopoulos
                                      last edited by 15 Feb 2019, 21:09

                                      @Dimitrios-Kanellopoulos it all sounds very nice, but it doesn’t seem to create any reaction from Suunto top management.
                                      Eventually the critics will die out cos they gave up, which I’m also about to. I seriously miss a proper response to why suunto wants to dump loyal customers that have old models, that like the suunto 9 was built to last and thus still does!
                                      My X10 still works it is more than 10 years old!!

                                      Commenting on errors in Suunto App creates nothing but a nice response, no actions, at least not visibly!! Seriously does suunto really think this is the way go?
                                      The app has plenty errors! The algoritme that smoothen the data being one, comparing routes that are like apple and banana’s, endless sync times…

                                      As I said I miss the response from those that makes the decisions, not you guys that always gives nice and polite responses!

                                      Best regards
                                      Anders

                                      J D 2 Replies Last reply 16 Feb 2019, 00:15 Reply Quote 8
                                      • J Offline
                                        juhadisti @Sredna
                                        last edited by 16 Feb 2019, 00:15

                                        @Sredna said in Important news concerning our digital services:

                                        @Dimitrios-Kanellopoulos it all sounds very nice, but it doesn’t seem to create any reaction from Suunto top management.
                                        Eventually the critics will die out cos they gave up, which I’m also about to. I seriously miss a proper response to why suunto wants to dump loyal customers that have old models, that like the suunto 9 was built to last and thus still does!
                                        My X10 still works it is more than 10 years old!!

                                        Commenting on errors in Suunto App creates nothing but a nice response, no actions, at least not visibly!! Seriously does suunto really think this is the way go?
                                        The app has plenty errors! The algoritme that smoothen the data being one, comparing routes that are like apple and banana’s, endless sync times…

                                        As I said I miss the response from those that makes the decisions, not you guys that always gives nice and polite responses!

                                        Best regards
                                        Anders

                                        This exactly…

                                        Suunto 3 Fitness
                                        Suunto Smart Sensor

                                        1 Reply Last reply Reply Quote 3
                                        • B Offline
                                          Brad_Olwin Moderator @BlazBlaz
                                          last edited by 16 Feb 2019, 01:20

                                          @BlazBlaz you do not have to draw the route. GPX import works and you can draw on your favorite web app, mine is GAIA. Seriously, perhaps you should read posts or search before making inaccurate statements.

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          B R 2 Replies Last reply 16 Feb 2019, 13:35 Reply Quote -3
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