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    Suunto app: Unable to log-in

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    • J Offline
      juagicre
      last edited by

      Hi there,

      I installed the Suunto app and saw that there is: log-in and registration (via facebook). I have a working web account to suunto and movescount (and the forum), (is not clear to me whether they are connected or not).
      From the Suunto app the log–in screen keeps telling me: ¨Incorrect username and password combination¨, and trust me, I typed the correct username (I also tried with the e-mail) and password (which I renewed just in case).
      Is there something special or somewhere to register first (no facebook!) to get logged-in?

      Thanks in advance!

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      • Brad_OlwinB Offline
        Brad_Olwin Moderator
        last edited by

        The app is not connected to Movescount. You will need a new log in.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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        • suzzloS Offline
          suzzlo Moderator
          last edited by

          Hi, please read FAQ
          https://forum.suunto.com/topic/371/android-getting-started-frequently-asked-questions

          BR

          Suunto: Race, S9Peak, Spartan Sport Wrist
          Garmin: FR745, Edge 530
          SA topics:

          • Guides - https://forum.suunto.com/tags/guides
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          • ParidaveP Offline
            Paridave
            last edited by

            Tried to set up an new account and got the error message “email already in use.” Tried using my password for the Suunto app Forum and got the “invalid username and passwprd combination” error. I also tried to reset my password and got the message email sent… but got no email.

            sartoricS 1 Reply Last reply Reply Quote 0
            • sartoricS Offline
              sartoric Moderator @Paridave
              last edited by

              @Paridave
              Do you have a sport tracker account using the same email ?

              SVTS - 2.40.38
              SSSWHR BARO Amber - 2.8.32
              Samsung A5 2016 - Android 7.0
              Samsung A33 2022 - Android 14 - One UI 6.1
              Suunto App Android 5.2.5 beta
              Suunto App IOs 2.45.0 (19123) beta on MBP M1

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              • ParidaveP Offline
                Paridave
                last edited by

                No I don’t, only Movescount which I’ve deleted from the phone. It was never on the tablet. I restarted the phone after deleting the account.

                sartoricS 1 Reply Last reply Reply Quote 0
                • sartoricS Offline
                  sartoric Moderator @Paridave
                  last edited by

                  @Paridave
                  That’s strange …

                  SVTS - 2.40.38
                  SSSWHR BARO Amber - 2.8.32
                  Samsung A5 2016 - Android 7.0
                  Samsung A33 2022 - Android 14 - One UI 6.1
                  Suunto App Android 5.2.5 beta
                  Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                  • Z Offline
                    zerwe
                    last edited by

                    Just downloaded Suunto App, created a new account, and had my email confirmed, but I am still unable to login to Suunto App all I get is “Login Failed.”

                    Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager @zerwe
                      last edited by

                      @zerwe try reset password.

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
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