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How do I use the Suunto App ?

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • ? Offline
    A Former User
    last edited by A Former User 3 Jul 2019, 05:46 6 Mar 2019, 21:21

    I just downloaded the app to my mobile phone
    I entered the valid credentials from an earlier experiment
    The app says “you do not have internet connection”
    I entered wrong credentials
    The app responds “you entered wrong credentials”
    I asked for a password reset
    The app responds “An error occurred. Please try again later”
    I registered the same credentials again
    The app responds “email already exists”

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    • B Offline
      Brad_Olwin Moderator
      last edited by 7 Mar 2019, 14:45

      The Suunto app is not connected to Movescount. They use different databases. If you enter your MC user and password it will not be recognized. You need to create a new account. If you have previously registered the Suunto App then it sounds as if there may be an error.

      What OS?

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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      • ? Offline
        A Former User
        last edited by 7 Mar 2019, 18:57

        I gave it another try and managed to get it up using the same SA credentials as yesterday. I paired my A3R and recognized, that there are no configuration options: routes, sport programs, workouts …
        Just curious: suunto really does not plan to provide real website ? Do they really expect us to create routes on the mobile phone ?

        D 1 Reply Last reply 7 Mar 2019, 19:17 Reply Quote 0
        • D Offline
          Dimitrios Kanellopoulos Community Manager @Guest
          last edited by 7 Mar 2019, 19:17

          @andithegeek we dont know yet. You consumers define the requests. Suunto listens and prioritizes. there have been a lot of loud feedback on not closing Movescount so , atm things are fluid.

          Give it some time please. If I was an A3 owner I d stick to Movescount for now

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
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