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    Suunto app sync issue

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    • B Offline
      basetta79
      last edited by

      Hello, I have a Spartan Ultra watch. I am quite happy with it. Yesterday after I updated my watch, Suunto app didn’t sync the move I had just 3 hours before. Is this an issue between the app and the last updating?
      Cheers
      G

      sartoricS Mff73M 2 Replies Last reply Reply Quote 0
      • sartoricS Offline
        sartoric Moderator @basetta79
        last edited by

        @basetta79
        It shouldn’t.
        Have you tried to soft reset the watch ?

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.3.5 beta
        Suunto App IOs 2.46.0 (19453) beta on MBP M1

        B 1 Reply Last reply Reply Quote 0
        • B Offline
          basetta79 @sartoric
          last edited by

          @sartoric said in Suunto app sync issue:

          @basetta79
          It shouldn’t.
          Have you tried to soft reset the watch ?

          No I didn’t.
          How can I do it?

          sartoricS 1 Reply Last reply Reply Quote 0
          • sartoricS Offline
            sartoric Moderator @basetta79
            last edited by sartoric

            @basetta79
            keep the upper button pressed for 12 sec

            SVTS - 2.40.38
            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 14 - One UI 6.1
            Suunto App Android 5.3.5 beta
            Suunto App IOs 2.46.0 (19453) beta on MBP M1

            1 Reply Last reply Reply Quote 0
            • Mff73M Offline
              Mff73 @basetta79
              last edited by Mff73

              @basetta79
              Is your move done before watch update ?
              If yes and if not synced before update, it should be lost.
              Is there all détails like graphs and zones in watch logbook for your move ?

              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
              Suunto Vertical all black
              Wife : S9PP
              SA: Always the latest beta :)
              Android 13, Galaxy S205G

              sartoricS 1 Reply Last reply Reply Quote 0
              • sartoricS Offline
                sartoric Moderator @Mff73
                last edited by

                @Mff73
                Right. Good point

                SVTS - 2.40.38
                SSSWHR BARO Amber - 2.8.32
                Samsung A5 2016 - Android 7.0
                Samsung A33 2022 - Android 14 - One UI 6.1
                Suunto App Android 5.3.5 beta
                Suunto App IOs 2.46.0 (19453) beta on MBP M1

                1 Reply Last reply Reply Quote 0
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