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Suunto App ... Nothing working!

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • B Offline
    bradylee610 @Snojster
    last edited by 31 Jul 2019, 13:40

    @Snojster Do yourself a favor and just exchange it for a Garmin now. I won the Ambit 3 back in May. I’ve regretted not selling it to get a Garmin pretty much ever time I’ve had to upload since. Weekly problems, inconsistent performance, no documentation or support.

    D S B ? 4 Replies Last reply 31 Jul 2019, 13:43 Reply Quote -1
    • D Offline
      Dimitrios Kanellopoulos Community Manager @bradylee610
      last edited by 31 Jul 2019, 13:43

      @bradylee610 so what are you doing here?

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      B 1 Reply Last reply 31 Jul 2019, 21:47 Reply Quote 1
      • S Offline
        Snojster @bradylee610
        last edited by 31 Jul 2019, 13:55

        @bradylee610 Well everything works just fine and I’m happy with my new toy. Hope it works now.

        1 Reply Last reply Reply Quote 1
        • B Offline
          Brad_Olwin Moderator @bradylee610
          last edited by 31 Jul 2019, 18:25

          @bradylee610 Go and read some Garmin forums. There are unhappy Garmin owners, which you may find hard to believe. The Ambits are not yet fully supported with SA, probably better to use MC. My S9 works like a charm with SA. There are some things missing but I can live with that as they are likely coming.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          B 1 Reply Last reply 31 Jul 2019, 21:50 Reply Quote 3
          • B Offline
            bradylee610 @Dimitrios Kanellopoulos
            last edited by 31 Jul 2019, 21:47

            @Dimitrios-Kanellopoulos wishing someone had given me the same advice nearly 3 months ago. Warning others. When you (Suunto) actually start keeping the community up to date on what’s going on, and your products actually work, maybe I’ll change my tune. Until then, I feel justified in trashing Suunto App and the team (not) supporting it.

            1 Reply Last reply Reply Quote 0
            • B Offline
              bradylee610 @Brad_Olwin
              last edited by 31 Jul 2019, 21:50

              @Brad_Olwin sadly, when I got the watch, all the information online from Suunto was saying that Movescount was discontinued and no longer supported and I should download Suunto App. Again, official communication from Suunto was misleading and unhelpful. I’m very much not impressed with Suunto as an organization. Pity, because the gear seems solid, but if the UI is garbage, the best tech is still virtually worthless.

              1 Reply Last reply Reply Quote 0
              • A Offline
                Audaxjoe
                last edited by 1 Aug 2019, 19:25

                I came from a Garmin Fenix 5 in November to the Baro 9. I’d never go back to Garmin. I needed 3 Fenix 5 to get one what worked. Gave up Totally on the Fenix 3HR after having 4 different models and went back to the Fenix 3 which was good unless it corrupted the files or just froze.

                Apart from a few sync issues the Suunto 9B has been flawless. SA also wasn’t working for me on Monday. But hay a day of not syncing activities isn’t the end of the world. And you know what this used to happen with Garmin also… And if you think Suunto customer service is poor go try Garmins. They still have the same barometer drift problem from the Fenix 3HR in the Fenix 5 plus.

                Suunto Vertical
                Suunto 9 BARO
                Garmin Fenix 3, 5
                Suunto Vector

                1 Reply Last reply Reply Quote 0
                • Z Offline
                  zhang965
                  last edited by 1 Aug 2019, 20:49

                  I think garmin is not a good choice for op, try a polar, it’s better

                  Winners Wear Winners

                  1 Reply Last reply Reply Quote 1
                  • ? Offline
                    A Former User @bradylee610
                    last edited by 1 Aug 2019, 23:50

                    @bradylee610 Believe me, is not the most smarter choice…
                    My previous Ambit 3 Peak was the best watch that I had, I even like it better than my current Suunto 9 Baro, I don´t know if is because I used this more time…
                    I used these, and also Garmin Fenix, Samsung Frontier and a friend lent me a Nixon Mission, between all, I prefer Suunto for trainer, outdoor activities and as adventure watch.
                    With Suunto now maybe is a bit confuse for some users what app to use, really, sometimes also I be a bit angry because I can´t use only the SA to do all things, but I fight with apps, NOT WITH THE WATCH.
                    My experience with Fenix is REALLY BAD, the worst. Random freeze of the watch, not the app, the Garmin app was beautiful, but the watch it froze several times in the middle of an activity at midair (flying). There no option to check at forums, reinstall, reset or anything at this moment. Later was fixed with a fw update but also later other users reports similar behaviors after this.
                    This NEVER happened me with a Suunto watch. And maybe this created my confidence with the brand and watches. Apps, web and desktop software is the second step for me, I really like have confidence on my watch when I do an activity, with the confidence that the watch not suddenly will not turn off… Now I use the MC Web + MC app + SA, more than anything because I like some manual settings for the sport modes, edit my POIs, etc and I hope that very soon SA can do it everything into one unique app that sounds as the more logic.

                    1 Reply Last reply Reply Quote 2
                    • F Offline
                      Flora Olivia Banned
                      last edited by 30 Jul 2020, 04:25

                      This post is deleted!
                      1 Reply Last reply Reply Quote 0
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