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    Suunto App ... Nothing working!

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • Anjelik IastremskaiaA Offline
      Anjelik Iastremskaia
      last edited by

      I was in between garmin and Suunto. And decide to buy Suunto (9 Baro)… no a cheep one. Feel like I was betrayed… I would better take garmin Fenix … 🤯 and no one answer us yet. At all. And seems like all support is still sleeping or what…? Second activity done. And since Suunto app is also not having many functions… I wait to upload on strava to see some details!!! (And have to be alert when finally it will be uploaded to get in fast and hide my HR…) 🤦‍♂️

      1 Reply Last reply Reply Quote 0
      • ? Offline
        A Former User
        last edited by

        That’s why I am still on Movescount. Sorry, couldn’t resist.

        Nobody touches Movescount code so it just keeps working consistently. Using SA at the moment is like flying an airplane while finishing building it.

        ianshowalterI 1 Reply Last reply Reply Quote 4
        • K Offline
          kairn
          last edited by

          I have exactly the same problem with Suunto app (iOS + Suunto Spartan Sport).
          Yesterday evening I tried to upload my last training activity with no success (I’ve even seen it in the app but when I tried to view the activity there was an error like “this activity doesn’t exist”.
          An hour ago I’ve logged out and reinstalled the app. Now I even cannot log in with the right email/password, and when I’m trying to restore the password, I get “unknown error”.

          This is annoying as ever, I very much hope they fix it very soon.
          I never thought that there will be a moment when I would miss running with my old Apple watch and its buggy Strava app, but it seems that today is the day.

          1 Reply Last reply Reply Quote 1
          • NimesDelgado JayN Offline
            NimesDelgado Jay
            last edited by

            Able to login now and yet spinning and spinning 😞 😞

            1 Reply Last reply Reply Quote 0
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager
              last edited by

              Hi please see https://forum.suunto.com/topic/2977/suunto-app-service-status

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              1 Reply Last reply Reply Quote 0
              • ianshowalterI Offline
                ianshowalter @Guest
                last edited by

                @silentvoyager said in Suunto App ... Nothing working!:

                Using SA at the moment is like flying an airplane while finishing building it.

                😂 That’s why we’re beta testers . . . Spirit of adventure and all that 🤣

                Everything is up and running again now, and the backlog of yesterday’s activities have all been gradually dribbling out to Strava, TP, etc. over the last hour and a half.

                Watch: SSU, FW 2.8.32
                App: 4.22.3 beta
                Phone: Motorola Moto G6
                Android 9
                HRM: Polar OH1

                1 Reply Last reply Reply Quote 0
                • B Offline
                  bradylee610 @Snojster
                  last edited by

                  @Snojster Do yourself a favor and just exchange it for a Garmin now. I won the Ambit 3 back in May. I’ve regretted not selling it to get a Garmin pretty much ever time I’ve had to upload since. Weekly problems, inconsistent performance, no documentation or support.

                  Dimitrios KanellopoulosD S Brad_OlwinB ? 4 Replies Last reply Reply Quote -1
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager @bradylee610
                    last edited by

                    @bradylee610 so what are you doing here?

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    B 1 Reply Last reply Reply Quote 1
                    • S Offline
                      Snojster @bradylee610
                      last edited by

                      @bradylee610 Well everything works just fine and I’m happy with my new toy. Hope it works now.

                      1 Reply Last reply Reply Quote 1
                      • Brad_OlwinB Offline
                        Brad_Olwin Moderator @bradylee610
                        last edited by

                        @bradylee610 Go and read some Garmin forums. There are unhappy Garmin owners, which you may find hard to believe. The Ambits are not yet fully supported with SA, probably better to use MC. My S9 works like a charm with SA. There are some things missing but I can live with that as they are likely coming.

                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                        B 1 Reply Last reply Reply Quote 3
                        • B Offline
                          bradylee610 @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos wishing someone had given me the same advice nearly 3 months ago. Warning others. When you (Suunto) actually start keeping the community up to date on what’s going on, and your products actually work, maybe I’ll change my tune. Until then, I feel justified in trashing Suunto App and the team (not) supporting it.

                          1 Reply Last reply Reply Quote 0
                          • B Offline
                            bradylee610 @Brad_Olwin
                            last edited by

                            @Brad_Olwin sadly, when I got the watch, all the information online from Suunto was saying that Movescount was discontinued and no longer supported and I should download Suunto App. Again, official communication from Suunto was misleading and unhelpful. I’m very much not impressed with Suunto as an organization. Pity, because the gear seems solid, but if the UI is garbage, the best tech is still virtually worthless.

                            1 Reply Last reply Reply Quote 0
                            • AudaxjoeA Offline
                              Audaxjoe
                              last edited by

                              I came from a Garmin Fenix 5 in November to the Baro 9. I’d never go back to Garmin. I needed 3 Fenix 5 to get one what worked. Gave up Totally on the Fenix 3HR after having 4 different models and went back to the Fenix 3 which was good unless it corrupted the files or just froze.

                              Apart from a few sync issues the Suunto 9B has been flawless. SA also wasn’t working for me on Monday. But hay a day of not syncing activities isn’t the end of the world. And you know what this used to happen with Garmin also… And if you think Suunto customer service is poor go try Garmins. They still have the same barometer drift problem from the Fenix 3HR in the Fenix 5 plus.

                              Suunto Vertical
                              Suunto 9 BARO
                              Garmin Fenix 3, 5
                              Suunto Vector

                              1 Reply Last reply Reply Quote 0
                              • zhang965Z Offline
                                zhang965
                                last edited by

                                I think garmin is not a good choice for op, try a polar, it’s better

                                Winners Wear Winners

                                1 Reply Last reply Reply Quote 1
                                • ? Offline
                                  A Former User @bradylee610
                                  last edited by

                                  @bradylee610 Believe me, is not the most smarter choice…
                                  My previous Ambit 3 Peak was the best watch that I had, I even like it better than my current Suunto 9 Baro, I don´t know if is because I used this more time…
                                  I used these, and also Garmin Fenix, Samsung Frontier and a friend lent me a Nixon Mission, between all, I prefer Suunto for trainer, outdoor activities and as adventure watch.
                                  With Suunto now maybe is a bit confuse for some users what app to use, really, sometimes also I be a bit angry because I can´t use only the SA to do all things, but I fight with apps, NOT WITH THE WATCH.
                                  My experience with Fenix is REALLY BAD, the worst. Random freeze of the watch, not the app, the Garmin app was beautiful, but the watch it froze several times in the middle of an activity at midair (flying). There no option to check at forums, reinstall, reset or anything at this moment. Later was fixed with a fw update but also later other users reports similar behaviors after this.
                                  This NEVER happened me with a Suunto watch. And maybe this created my confidence with the brand and watches. Apps, web and desktop software is the second step for me, I really like have confidence on my watch when I do an activity, with the confidence that the watch not suddenly will not turn off… Now I use the MC Web + MC app + SA, more than anything because I like some manual settings for the sport modes, edit my POIs, etc and I hope that very soon SA can do it everything into one unique app that sounds as the more logic.

                                  1 Reply Last reply Reply Quote 2
                                  • Flora OliviaF Offline
                                    Flora Olivia Banned
                                    last edited by

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