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    Suunto App ... Nothing working!

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • S Offline
      Snojster
      last edited by

      Huh, I just got a new Suunto 3 Fitness Black yesterday as a gift… and spent hours trying to log in, creating new accounts, logging in with Facebook account… with no advance. I was getting worried that somehow my phone (iPhone SE) does not support the Suunto App.

      Seeing that many of you have the same problem calms me down…because it seems a problem is at Suunto’s side, which they will hopefully solve asap.

      By the way… I’m not able to pair the watch using the Bluetooth discovery on my phone (it doesn’t show up when searching for it) either. Is this normal or will the watch software have to be updated to solve the connectivity issue?

      B 1 Reply Last reply Reply Quote 0
      • NimesDelgado JayN Offline
        NimesDelgado Jay @bradylee610
        last edited by

        @bradylee610 Nobody rebooted the server yet,

        Thinking of Coros 🙂

        1 Reply Last reply Reply Quote 1
        • Vyctor Joseph PanV Offline
          Vyctor Joseph Pan
          last edited by

          Same here. i have issue syncing my moves then i taught the something is wrong . so i uninstall the app and reinstall. then i have problem Login in. the best part is, now i also cannot snyc with Movescount either. Send email for support, but not much hope yet.

          1 Reply Last reply Reply Quote 0
          • johan6504J Offline
            johan6504 Silver Members
            last edited by

            I can’t login today either, hope thay are att full force fixing it…

            Runner, Swimmer and Swimrunner

            1 Reply Last reply Reply Quote 1
            • zhang965Z Offline
              zhang965
              last edited by

              WHAT ?

              They are planning to discontinue suunto app?

              Winners Wear Winners

              D 1 Reply Last reply Reply Quote 2
              • D Offline
                DavorP @zhang965
                last edited by

                @zhang965 🤣 🤣

                1 Reply Last reply Reply Quote 0
                • Anjelik IastremskaiaA Offline
                  Anjelik Iastremskaia
                  last edited by

                  I was in between garmin and Suunto. And decide to buy Suunto (9 Baro)… no a cheep one. Feel like I was betrayed… I would better take garmin Fenix … 🤯 and no one answer us yet. At all. And seems like all support is still sleeping or what…? Second activity done. And since Suunto app is also not having many functions… I wait to upload on strava to see some details!!! (And have to be alert when finally it will be uploaded to get in fast and hide my HR…) 🤦‍♂️

                  1 Reply Last reply Reply Quote 0
                  • ? Offline
                    A Former User
                    last edited by

                    That’s why I am still on Movescount. Sorry, couldn’t resist.

                    Nobody touches Movescount code so it just keeps working consistently. Using SA at the moment is like flying an airplane while finishing building it.

                    ianshowalterI 1 Reply Last reply Reply Quote 4
                    • K Offline
                      kairn
                      last edited by

                      I have exactly the same problem with Suunto app (iOS + Suunto Spartan Sport).
                      Yesterday evening I tried to upload my last training activity with no success (I’ve even seen it in the app but when I tried to view the activity there was an error like “this activity doesn’t exist”.
                      An hour ago I’ve logged out and reinstalled the app. Now I even cannot log in with the right email/password, and when I’m trying to restore the password, I get “unknown error”.

                      This is annoying as ever, I very much hope they fix it very soon.
                      I never thought that there will be a moment when I would miss running with my old Apple watch and its buggy Strava app, but it seems that today is the day.

                      1 Reply Last reply Reply Quote 1
                      • NimesDelgado JayN Offline
                        NimesDelgado Jay
                        last edited by

                        Able to login now and yet spinning and spinning 😞 😞

                        1 Reply Last reply Reply Quote 0
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager
                          last edited by

                          Hi please see https://forum.suunto.com/topic/2977/suunto-app-service-status

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          1 Reply Last reply Reply Quote 0
                          • ianshowalterI Offline
                            ianshowalter @Guest
                            last edited by

                            @silentvoyager said in Suunto App ... Nothing working!:

                            Using SA at the moment is like flying an airplane while finishing building it.

                            😂 That’s why we’re beta testers . . . Spirit of adventure and all that 🤣

                            Everything is up and running again now, and the backlog of yesterday’s activities have all been gradually dribbling out to Strava, TP, etc. over the last hour and a half.

                            Watch: SSU, FW 2.8.32
                            App: 4.22.3 beta
                            Phone: Motorola Moto G6
                            Android 9
                            HRM: Polar OH1

                            1 Reply Last reply Reply Quote 0
                            • B Offline
                              bradylee610 @Snojster
                              last edited by

                              @Snojster Do yourself a favor and just exchange it for a Garmin now. I won the Ambit 3 back in May. I’ve regretted not selling it to get a Garmin pretty much ever time I’ve had to upload since. Weekly problems, inconsistent performance, no documentation or support.

                              Dimitrios KanellopoulosD S Brad_OlwinB ? 4 Replies Last reply Reply Quote -1
                              • Dimitrios KanellopoulosD Offline
                                Dimitrios Kanellopoulos Community Manager @bradylee610
                                last edited by

                                @bradylee610 so what are you doing here?

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                B 1 Reply Last reply Reply Quote 1
                                • S Offline
                                  Snojster @bradylee610
                                  last edited by

                                  @bradylee610 Well everything works just fine and I’m happy with my new toy. Hope it works now.

                                  1 Reply Last reply Reply Quote 1
                                  • Brad_OlwinB Offline
                                    Brad_Olwin Moderator @bradylee610
                                    last edited by

                                    @bradylee610 Go and read some Garmin forums. There are unhappy Garmin owners, which you may find hard to believe. The Ambits are not yet fully supported with SA, probably better to use MC. My S9 works like a charm with SA. There are some things missing but I can live with that as they are likely coming.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    B 1 Reply Last reply Reply Quote 3
                                    • B Offline
                                      bradylee610 @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos wishing someone had given me the same advice nearly 3 months ago. Warning others. When you (Suunto) actually start keeping the community up to date on what’s going on, and your products actually work, maybe I’ll change my tune. Until then, I feel justified in trashing Suunto App and the team (not) supporting it.

                                      1 Reply Last reply Reply Quote 0
                                      • B Offline
                                        bradylee610 @Brad_Olwin
                                        last edited by

                                        @Brad_Olwin sadly, when I got the watch, all the information online from Suunto was saying that Movescount was discontinued and no longer supported and I should download Suunto App. Again, official communication from Suunto was misleading and unhelpful. I’m very much not impressed with Suunto as an organization. Pity, because the gear seems solid, but if the UI is garbage, the best tech is still virtually worthless.

                                        1 Reply Last reply Reply Quote 0
                                        • AudaxjoeA Offline
                                          Audaxjoe
                                          last edited by

                                          I came from a Garmin Fenix 5 in November to the Baro 9. I’d never go back to Garmin. I needed 3 Fenix 5 to get one what worked. Gave up Totally on the Fenix 3HR after having 4 different models and went back to the Fenix 3 which was good unless it corrupted the files or just froze.

                                          Apart from a few sync issues the Suunto 9B has been flawless. SA also wasn’t working for me on Monday. But hay a day of not syncing activities isn’t the end of the world. And you know what this used to happen with Garmin also… And if you think Suunto customer service is poor go try Garmins. They still have the same barometer drift problem from the Fenix 3HR in the Fenix 5 plus.

                                          Suunto Vertical
                                          Suunto 9 BARO
                                          Garmin Fenix 3, 5
                                          Suunto Vector

                                          1 Reply Last reply Reply Quote 0
                                          • zhang965Z Offline
                                            zhang965
                                            last edited by

                                            I think garmin is not a good choice for op, try a polar, it’s better

                                            Winners Wear Winners

                                            1 Reply Last reply Reply Quote 1
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