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Spartan Trainer frozen

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • S Offline
    sartoric Moderator @Brad_Olwin
    last edited by 7 Aug 2019, 18:08

    For Trainer - upper right 12sec
    For 3 fitness and 5 - left and right upper for 12 sec

    SVTS - 2.40.38
    SSSWHR BARO Amber - 2.8.32
    Samsung A5 2016 - Android 7.0
    Samsung A33 2022 - Android 14 - One UI 6.1
    Suunto App Android 5.2.5 beta
    Suunto App IOs 2.45.0 (19123) beta on MBP M1

    B 1 Reply Last reply 7 Aug 2019, 18:09 Reply Quote 1
    • B Offline
      Brad_Olwin Moderator @sartoric
      last edited by Brad_Olwin 8 Jul 2019, 18:09 7 Aug 2019, 18:09

      @sartoric Thanks…sorry confused Trainer with S3…duh

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      S 1 Reply Last reply 7 Aug 2019, 18:34 Reply Quote 0
      • J Offline
        Jaanus77
        last edited by 7 Aug 2019, 18:33

        Yes the thing is this upper button thing (soft reset) doesnt work and also connecting laptop with the cable to the watch using SuuntoLink (Factory reset) doesnt work.
        Any other ways?

        S B 2 Replies Last reply 7 Aug 2019, 18:35 Reply Quote 0
        • S Offline
          sartoric Moderator @Brad_Olwin
          last edited by 7 Aug 2019, 18:34

          @Brad_Olwin said in Spartan Trainer frozen:

          @sartoric Thanks…sorry confused Trainer with S3…duh

          😁

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.2.5 beta
          Suunto App IOs 2.45.0 (19123) beta on MBP M1

          1 Reply Last reply Reply Quote 0
          • S Offline
            sartoric Moderator @Jaanus77
            last edited by 7 Aug 2019, 18:35

            @Jaanus77 said in Spartan Trainer frozen:

            Yes the thing is this upper button thing (soft reset) doesnt work and also connecting laptop with the cable to the watch using SuuntoLink (Factory reset) doesnt work.
            Any other ways?

            What does the watch show now ?

            SVTS - 2.40.38
            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 14 - One UI 6.1
            Suunto App Android 5.2.5 beta
            Suunto App IOs 2.45.0 (19123) beta on MBP M1

            1 Reply Last reply Reply Quote 0
            • B Offline
              Brad_Olwin Moderator @Jaanus77
              last edited by 7 Aug 2019, 18:35

              @Jaanus77 If the unit has battery power, wait until it is dead and try again. Otherwise you could contact support

              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

              1 Reply Last reply Reply Quote 0
              • J Offline
                Jaanus77
                last edited by 7 Aug 2019, 18:42

                The display showes frozen image of the display at the moment it froze.
                I think theres still some 75% battery left, so as its not used it will take long time for it to empty.
                I think the problem might be that Movescount and new Suunto app both tried to connect with the watch and that crashed something.

                B M 2 Replies Last reply 7 Aug 2019, 21:53 Reply Quote 0
                • B Offline
                  Brad_Olwin Moderator @Jaanus77
                  last edited by 7 Aug 2019, 21:53

                  @Jaanus77 That should have been fixed with the last watch firmware updates for all Spartans.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  S 1 Reply Last reply 7 Aug 2019, 22:00 Reply Quote 0
                  • S Offline
                    sartoric Moderator @Brad_Olwin
                    last edited by sartoric 8 Jul 2019, 22:01 7 Aug 2019, 22:00

                    @Brad_Olwin said in Spartan Trainer frozen:

                    @Jaanus77 That should have been fixed with the last watch firmware updates for all Spartans.

                    So, the question : Do you know the firmware version of your Trainer ?

                    The fact you’ve bought it just yesterday unfortunately doesn’t mean that you have the latest one.

                    You can check this :
                    https://forum.suunto.com/topic/2405/spartan-trainer-frozen-screen-after-soft-reset/16

                    SVTS - 2.40.38
                    SSSWHR BARO Amber - 2.8.32
                    Samsung A5 2016 - Android 7.0
                    Samsung A33 2022 - Android 14 - One UI 6.1
                    Suunto App Android 5.2.5 beta
                    Suunto App IOs 2.45.0 (19123) beta on MBP M1

                    1 Reply Last reply Reply Quote 1
                    • M Offline
                      Mff73 @Jaanus77
                      last edited by 8 Aug 2019, 04:31

                      @Jaanus77 said in Spartan Trainer frozen:

                      The display showes frozen image of the display at the moment it froze.
                      I think theres still some 75% battery left, so as its not used it will take long time for it to empty.
                      I think the problem might be that Movescount and new Suunto app both tried to connect with the watch and that crashed something.

                      in this case, even if normally it shouldn’t happen anymore with latest watch FW (but as your watch is new, does it have this last FW ? ), maybe could you force close both app in your phone (android or iOS ? ) and restart upper button thing.
                      If not, afraid that you will have to wait the watch battery to be empty or maybe can it wake up alone before.

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                      Suunto Vertical all black
                      Wife : S9PP
                      SA: Always the latest beta :)
                      Android 13, Galaxy S205G

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