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    Spartan Trainer frozen

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • sartoricS Offline
      sartoric Moderator @Brad_Olwin
      last edited by

      For Trainer - upper right 12sec
      For 3 fitness and 5 - left and right upper for 12 sec

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.2.5 beta
      Suunto App IOs 2.45.0 (19123) beta on MBP M1

      Brad_OlwinB 1 Reply Last reply Reply Quote 1
      • Brad_OlwinB Offline
        Brad_Olwin Moderator @sartoric
        last edited by Brad_Olwin

        @sartoric Thanks…sorry confused Trainer with S3…duh

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        sartoricS 1 Reply Last reply Reply Quote 0
        • J Offline
          Jaanus77
          last edited by

          Yes the thing is this upper button thing (soft reset) doesnt work and also connecting laptop with the cable to the watch using SuuntoLink (Factory reset) doesnt work.
          Any other ways?

          sartoricS Brad_OlwinB 2 Replies Last reply Reply Quote 0
          • sartoricS Offline
            sartoric Moderator @Brad_Olwin
            last edited by

            @Brad_Olwin said in Spartan Trainer frozen:

            @sartoric Thanks…sorry confused Trainer with S3…duh

            😁

            SVTS - 2.40.38
            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 14 - One UI 6.1
            Suunto App Android 5.2.5 beta
            Suunto App IOs 2.45.0 (19123) beta on MBP M1

            1 Reply Last reply Reply Quote 0
            • sartoricS Offline
              sartoric Moderator @Jaanus77
              last edited by

              @Jaanus77 said in Spartan Trainer frozen:

              Yes the thing is this upper button thing (soft reset) doesnt work and also connecting laptop with the cable to the watch using SuuntoLink (Factory reset) doesnt work.
              Any other ways?

              What does the watch show now ?

              SVTS - 2.40.38
              SSSWHR BARO Amber - 2.8.32
              Samsung A5 2016 - Android 7.0
              Samsung A33 2022 - Android 14 - One UI 6.1
              Suunto App Android 5.2.5 beta
              Suunto App IOs 2.45.0 (19123) beta on MBP M1

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              • Brad_OlwinB Offline
                Brad_Olwin Moderator @Jaanus77
                last edited by

                @Jaanus77 If the unit has battery power, wait until it is dead and try again. Otherwise you could contact support

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                • J Offline
                  Jaanus77
                  last edited by

                  The display showes frozen image of the display at the moment it froze.
                  I think theres still some 75% battery left, so as its not used it will take long time for it to empty.
                  I think the problem might be that Movescount and new Suunto app both tried to connect with the watch and that crashed something.

                  Brad_OlwinB Mff73M 2 Replies Last reply Reply Quote 0
                  • Brad_OlwinB Offline
                    Brad_Olwin Moderator @Jaanus77
                    last edited by

                    @Jaanus77 That should have been fixed with the last watch firmware updates for all Spartans.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    sartoricS 1 Reply Last reply Reply Quote 0
                    • sartoricS Offline
                      sartoric Moderator @Brad_Olwin
                      last edited by sartoric

                      @Brad_Olwin said in Spartan Trainer frozen:

                      @Jaanus77 That should have been fixed with the last watch firmware updates for all Spartans.

                      So, the question : Do you know the firmware version of your Trainer ?

                      The fact you’ve bought it just yesterday unfortunately doesn’t mean that you have the latest one.

                      You can check this :
                      https://forum.suunto.com/topic/2405/spartan-trainer-frozen-screen-after-soft-reset/16

                      SVTS - 2.40.38
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 14 - One UI 6.1
                      Suunto App Android 5.2.5 beta
                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

                      1 Reply Last reply Reply Quote 1
                      • Mff73M Offline
                        Mff73 @Jaanus77
                        last edited by

                        @Jaanus77 said in Spartan Trainer frozen:

                        The display showes frozen image of the display at the moment it froze.
                        I think theres still some 75% battery left, so as its not used it will take long time for it to empty.
                        I think the problem might be that Movescount and new Suunto app both tried to connect with the watch and that crashed something.

                        in this case, even if normally it shouldn’t happen anymore with latest watch FW (but as your watch is new, does it have this last FW ? ), maybe could you force close both app in your phone (android or iOS ? ) and restart upper button thing.
                        If not, afraid that you will have to wait the watch battery to be empty or maybe can it wake up alone before.

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

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