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Issue with sync movescount android with movescount.com web

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • M Offline
    Michal Zawitowski
    last edited by 28 Aug 2019, 06:27

    I was able to sync moves from watch to movescount android, but they were not sync to movescount.com web.

    Other setings are sync (age,wight etc.).
    Watch - ambit3peak, android - 9.
    I didn’t try to sync watch with movescount.com web by cable - I have only windows XP which is not supported 😞

    Any suggestion, what is the reason?
    Is there any button to force sync?

    M 1 Reply Last reply 28 Aug 2019, 08:14 Reply Quote 0
    • M Offline
      Mff73 @Michal Zawitowski
      last edited by 28 Aug 2019, 08:14

      @Michal-Zawitowski
      Is it a new issue ? did it work in the past ?

      Internet connection on the phone, is ok ?
      same account in MC App and MC web ?

      to force sync, no button, but close app and open should work, or close bluetooth on phone and enable it in app could do also some sync.

      Finally, this forum is not MC related, so, at least, you could have posted in the lounge section 😉

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

      1 Reply Last reply Reply Quote 1
      • M Offline
        Michal Zawitowski
        last edited by 28 Aug 2019, 10:38

        After more than 24h moves are present on web.
        Before I tried all what you have mentioned and nothing worked.

        Is such delay is normal?

        Where can I found forum related to MC?

        M 1 Reply Last reply 28 Aug 2019, 13:03 Reply Quote 0
        • M Offline
          Mff73 @Michal Zawitowski
          last edited by 28 Aug 2019, 13:03

          @Michal-Zawitowski
          24h is not good, but not bad, as it seems to work finally 😀
          Either not too good connexion on your side, of something longer in MC backend. Maybe E will never know. 🙄
          Specific forum for MC, I don’t think there is one. Either here in lounge, either on more “suunto watch” related ones.

          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
          Suunto Vertical all black
          Wife : S9PP
          SA: Always the latest beta :)
          Android 13, Galaxy S205G

          F 1 Reply Last reply 28 Aug 2019, 13:55 Reply Quote 0
          • F Offline
            freeheeler @Mff73
            last edited by 28 Aug 2019, 13:55

            @Mff73
            suunto customer service always answered my MC questions within a couple of days.
            but i can imagine that their focuse is somewhere else now… i read a lot of “coming soon”… so they might not be bored at the moment

            living sideways

            1 Reply Last reply Reply Quote 0
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