Push Notification

[Gabriel.S]

Hello i have the same problem since a long time on android.
It has started when i set new parameter on each type of notification of the app.

[Akos Hajas]

@Brad_Olwin thank you very much

[Dimitrios Kanellopoulos]

@Gabriel-S what do you mean ?

[Gabriel.S]

@Dimitrios-Kanellopoulos the same thing i have said in this post: https://forum.suunto.com/topic/2009/notification-of-the-sa/1
the SA make no notification on my phone, new activities from followed people, new comment, activities liked by followers…
nothing happens.
A friend had the same problem on adroid too.

[Akos Hajas]

@Gabriel-S

[Gabriel.S]

@Dimitrios-Kanellopoulos Hello Dimitrios, this is the second post for the same problem and once again there is no answer, just the same silent that the SA do on my phone.

[Dimitrios Kanellopoulos]

@Gabriel-S hi.

I am not having any reports and we did all the investigation needed but found no issues.

What is the problem exactly and does this still happen?

[Dimitrios Kanellopoulos]

Perhaps try turning them off on? In general notifications are a system thing.

[Gabriel.S]

Hello, in your investigation , did you try to change the priority of each kind of notification?
In my case i chose middle for all, that correspond to a notification in the top bar without notification sound.
It seems that the problem had started when i had done there changes.

[Dimitrios Kanellopoulos]

@Gabriel-S on android ?

[dombo]

@Dimitrios-Kanellopoulos on ios I stop to receive notifications when I reinstall suunto app during problem with strava upload about two months ago.

I’m not able to make it work anymore. what I tried:

• reinstall suunto app (remove and install from the app store)
• turn off notifications in SA and turn back on
• log out from SA and log in back
• disable and enable notifications in phone settings.

I don’t have any problem with push notifications in other apps. I’m afraid notifications are not reaching my device at all. maybe wrong/missing device token?

if you need any help in investigation let me know and I can help.

[sartoric]

@dombo
Try to unpair / pair the watch again

[dombo]

@sartoric how this should help?

[sartoric]

@dombo said in Push Notification:

@sartoric how this should help?

I’ve misread the issue … you’re talking about push notification

[Gabriel.S]

@Dimitrios-Kanellopoulos yes, on androïd.

[Akos Hajas]

@Dimitrios-Kanellopoulos I tried now everything the push notification doesn’t work…the SA doesn’t make notification on my iPhone (new activities from followed people, new comments, activities liked by follower…
iPhone XS Max
Suunto 9 Baro

[dombo]

@Dimitrios-Kanellopoulos I just received push notification about suunto summit. so my system is OK and it has to be something on suunto side

[Akos Hajas]

@dombo I got this one too but I don’t get the push notification from the SA (friends moves, likes)

[Akos Hajas]

Push notification is still not working ️️️
From the SA to the Phone (friends moves, likes)

[Gabriel.S]

9 months since the first post about this problem ( https://forum.suunto.com/post/22081 ), and nothing new about it!