Push Notification

Dimitrios Kanellopoulos

@Gabriel-S hi.

I am not having any reports and we did all the investigation needed but found no issues.

What is the problem exactly and does this still happen?

Dimitrios Kanellopoulos

Perhaps try turning them off on? In general notifications are a system thing.

Gabriel.S

Hello, in your investigation , did you try to change the priority of each kind of notification?
In my case i chose middle for all, that correspond to a notification in the top bar without notification sound.
It seems that the problem had started when i had done there changes.

Dimitrios Kanellopoulos

@Gabriel-S on android ?

dombo

@Dimitrios-Kanellopoulos on ios I stop to receive notifications when I reinstall suunto app during problem with strava upload about two months ago.

I’m not able to make it work anymore. what I tried:

reinstall suunto app (remove and install from the app store)
turn off notifications in SA and turn back on
log out from SA and log in back
disable and enable notifications in phone settings.

I don’t have any problem with push notifications in other apps. I’m afraid notifications are not reaching my device at all. maybe wrong/missing device token?

if you need any help in investigation let me know and I can help.

sartoric

@dombo
Try to unpair / pair the watch again

dombo

@sartoric how this should help?

sartoric

@dombo said in Push Notification:

@sartoric how this should help?

I’ve misread the issue … you’re talking about push notification

Gabriel.S

@Dimitrios-Kanellopoulos yes, on androïd.

Akos Hajas

@Dimitrios-Kanellopoulos I tried now everything the push notification doesn’t work…the SA doesn’t make notification on my iPhone (new activities from followed people, new comments, activities liked by follower…
iPhone XS Max
Suunto 9 Baro

dombo

@Dimitrios-Kanellopoulos I just received push notification about suunto summit. so my system is OK and it has to be something on suunto side

Akos Hajas

@dombo I got this one too but I don’t get the push notification from the SA (friends moves, likes)

Akos Hajas

Push notification is still not working ️️️
From the SA to the Phone (friends moves, likes)

Gabriel.S

9 months since the first post about this problem ( https://forum.suunto.com/post/22081 ), and nothing new about it!

Akos Hajas

@Gabriel-S ️️️

Dimitrios Kanellopoulos

Hi there is no issue with push notifications as you can see. Perhaps you have sportstracker also installed and did some strange setup in your account there?

Gabriel.S

@Dimitrios-Kanellopoulos I don’t have sportstracker installed. As mentioned in one of the 2 threads about this issue, it seems to me that the problem had started when i had changed the notifications seetings, unset some (like theres about facebook) and set as low priority for some other (like new activited from followed person).
Maybe some one can try to reproduce this to validate the issue.

Akos Hajas

@Dimitrios-Kanellopoulos I have no sportstracker on my phone and the setting is also correct…

Bulkan

I have iPhone and the notifications work for me. In the suunto app I have all notifications on.

I have installed SportsTracker but without notifications.

What I don’t find is the possibility to notify just with vibration no with vibration and sound.

Hopefully one day we could config the sounds and/or vibration in the notifications.

Akos Hajas

@Dimitrios-Kanello