[11/12/2019] - Important Digital Service Update

Prenj

I really don’t get it. So much secrecy. Is it that hard to say clearly something like:

Ambit3 - by June 2020 we will add full support for Ambit3 watches (or we will gradually add more features).

Or:
Ambit3 - After removing Movescount app from app stores we will encourage our users to start using Suunto app for syncing and GPS update. Watch customization, routes, poi-s etc. will in the future only be updated with Suuntolink.

It’s very frustrating. Just make your mind already. Why would you want your users to keep waiting for bits of information with no clear path for the future? You are going to piss off so many people that even those that would otherwise stay with suunto, will just give up. Nobody needs this waiting game all the time.

Dimitrios Kanellopoulos

@Prenj well you asked and you provided feedback about your products so that feedback was heard (see Jan transition update)

They could have sticked to Movescount is going away and voila , put your ambit in the drawer

Dimitrios Kanellopoulos

@Janfi So in each run you all guys and girls are setting up intervals in your watch?

Why do you have a reallife coach then?

Jokes aside if you want the intervals or idk to customize your sport mode then yes you will need to bring your laptop, but I think you will be faster than others that will be using their mobiles as far as I understand right? (it has a joke tone here)

cosme.costa

@Dimitrios-Kanellopoulos said in [11/12/2019] - Important Digital Service Update:

The email is for devices that are not BT compatible eg Ambit1,2 and dive.

It says nothing about the watch model, so I implied that Spartans and S-line will be able to use the web route creation tool in the web.

Prenj

@Dimitrios-Kanellopoulos said in [11/12/2019] - Important Digital Service Update:

@Prenj well you asked and you provided feedback about your products so that feedback was heard (see Jan transition update)

They could have sticked to Movescount is going away and voila , put your ambit in the drawer

“Movescount is going away and voila, put your ambit in the drawer” would actually be an information. Not something I would be happy with, but still, it would be clear and wouldn’t keep the feeling of uncertainty all the time. But all we really get is just inconclusive bits of data every few months which can be interpreted in different ways. We never get full and clear information. Why is this? Doesn’t someone at suunto understand how frustrating this is to users?

Dimitrios Kanellopoulos

@cosmecosta I am not reading anything about movescount + Spartans

I read about moveslink that is for non BT watches

Janfi

@Dimitrios-Kanellopoulos you are right, not for each training, but sometimes (or often for others guys with more represented brands, by example with watches where everything can be set directly on the watch in a minute). I agree that my example is exaggerated. Maybe because this style of communication from Suunto makes me crazy.
Afterall all of this is not important. I already know what I will do when my A3P will needs to be replaced.

Dimitrios Kanellopoulos

@Prenj what is frustrating about what you read? I really dont get it.

It says that you will be using movescount (or how it will be called) to customize your watch and Suunto app to view your activities.

right ?

Prenj

@Dimitrios-Kanellopoulos said in [11/12/2019] - Important Digital Service Update:

@Prenj what is frustrating about what you read? I really dont get it.

It says that you will be using movescount (or how it will be called) to customize your watch and Suunto app to view your activities.

right ?

Will Ambit3 users be able to change settings, sport mode customization, import routes, add poi, add structured workouts with a mobile app?

Dimitrios Kanellopoulos

@Prenj the email doesn’t mention this so no. You can’t atm. If the intention was to be able to it would write it no ?

Relax guys!
Yeah, it would be cool that we could change sport mode or other setting on the field with a mobile app, but if you are serious about what you are doing, you plan that before you go on field. There can be cases when it would be nice to change some data fields, but hey that can’t be more important than enjoying the activity you’re doing, right?
Stay cool and enjoy the ride

Prenj

@Dimitrios-Kanellopoulos said in [11/12/2019] - Important Digital Service Update:

@Prenj the email doesn’t mention this so no. You can’t atm. If the intention was to be able to it would write it no ?

This is exactly the problem. They just keep us guessing and waiting for yet another announcement of announcement which will clear things up a bit. But it never does.

cosme.costa

@Dimitrios-Kanellopoulos said in [11/12/2019] - Important Digital Service Update:

@cosmecosta I am not reading anything about movescount + Spartans

I read about moveslink that is for non BT watches

Well, the mail that I received talks about Moveslink2, that is for Ambit3 & Traverse (maybe more models) that are Bluetooth and when it talks about Movescount doesn’t mention any watch model. I’m talking about the email that I received just 2 hours ago.

The links in the email go to November the 5th comunication but I am assuming that is a new communication, not the November one. If its the November one, sorry for the misunderstanding but I do not understand why I have received the email more than a month after the official communication…

isazi

@cosmecosta the part about movescounts, moveslink, etc. is the same as in the November 5th update.

chrish

@andrasveres

true for most everything accept routes and particularly stand alone poi. For backcountry use, being able to do this with a phone app is pretty important. Yea, I plan ahead, but might want to sync a last minute poi from a map in the SA to the watch. I get that I’m not gonna get that, but that’s the use-case for needing it on the phone and not from a laptop.

at least with the ambit watches I can do it manually with a paper map, offline phone map app, and then manually enter the gps coordinates. Pain but doable. For Spartan, S series users, too bad. Not gonna happen unless they update those watch’s firmware to support it.

Basically, Suunto has bailed on the backcountry traveler crowd. Long live the compass and paper map!

Fenr1r

@chrish Don’t despair quite yet: it appears that offline phone POI creation and transfer to Spartan/Sx is coming next month-ish (see relevant thread). Waiting to see exactly how the UI works (poke-a-map, tap in coordinates? Labelling?).

Sadly, I don’t think there are enough of us to campaign for the POI on-watch creation so it’s sort of ironic that the Spartan/Sx touchscreen (with pickers) is so much better adapted for the process than the Ambit’s buttons.

chrish

@Fenr1r

Yea, saw that thread. If it shows up, great. I don’t care whether it’s watch based or mobile app based. And frankly, on the Ambit, I can even get by with watch and web based w/ sync if I have to knowing I can manually do a poi or two if necessary. I sold my Spartan and went back to an A3P until this all shakes out. And I’ve got time to wait. Winter now here and I’ve spent the last 3 months on my keister recovering from a backcountry adventure gone bad anyway. We’ll see what spring has to offer from Suunto and my ankle and toes

@chrish Yeah, use cases vary, that’s why it’s complex and difficult to design/develop some features. Even with the most versatile solution there can be exceptions when a solution isn’t suitable for some.
Take care

amasidlover

@Dimitrios-Kanellopoulos So is that a definitive answer that Ambit3 users will never be able to use the Suunto App for route creation/sending to the watch? And that once the last movescount apk is no longer compatible with my mobile device I will only be able to send routes from a PC to my watch?

Fenr1r

@chrish “Gone bad” without permanent injury, I hope.