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Suunto 7: Breaks in Fit daily heart rate

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  • ? Offline
    A Former User
    last edited by A Former User 2 Jun 2020, 18:56 6 Feb 2020, 18:43

    Looks like Google has just pushed updates to both phone and watch Fit apps. No new features announced, so I’d assume we are seeing bug fixes. Who knows? Maybe this will resolve the daily heart rate breaks. After force-stop and cache clean things appear to be working fine for the past few hours.

    P 1 Reply Last reply 6 Feb 2020, 19:00 Reply Quote 1
    • P Offline
      pilleus @Guest
      last edited by 6 Feb 2020, 19:00

      @NickK this would explain the fact that I had no problems at all. Fit on the phone was updated on 30.01.20, on the watch too. I setup the watch on 31.01.20, both updates included. 👍

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      ? 1 Reply Last reply 6 Feb 2020, 19:01 Reply Quote 0
      • ? Offline
        A Former User @pilleus
        last edited by A Former User 2 Jun 2020, 19:03 6 Feb 2020, 19:01

        @pilleus We are talking new updates, pushed today 😂 I was setting up on Feb 1 and picked everything prior to that day in initial updates.

        Actually, there was one new feature in phone’s Fit: the application theme can now be selected in preferences.

        P 1 Reply Last reply 6 Feb 2020, 19:04 Reply Quote 0
        • P Offline
          pilleus @Guest
          last edited by 6 Feb 2020, 19:04

          @NickK said in Suunto 7: Breaks in Fit daily heart rate:

          new updates

          In Android? I have just checked PlayStore, no updates available for Fit. 😳

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          ? 1 Reply Last reply 6 Feb 2020, 19:07 Reply Quote 0
          • ? Offline
            A Former User @pilleus
            last edited by 6 Feb 2020, 19:07

            @pilleus Yes, Android. I’m sure Play Store rollout globally is staggered. The latest update I see is from today, Feb 6

            P 2 Replies Last reply 6 Feb 2020, 19:12 Reply Quote 1
            • P Offline
              pilleus @Guest
              last edited by 6 Feb 2020, 19:12

              @NickK okay, Germany at the end of the world 😅

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              • P Offline
                pilleus @Guest
                last edited by pilleus 2 Jul 2020, 08:22 7 Feb 2020, 08:21

                @NickK said in Suunto 7: Breaks in Fit daily heart rate:

                The latest update I see is from today, Feb 6

                Which version is in the latest update shown? 🤔

                Here my last update:

                Screenshot_20200207_092124_com.android.vending~2.jpg

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                J 1 Reply Last reply 13 Feb 2021, 15:17 Reply Quote 0
                • C Offline
                  cjp131
                  last edited by 7 Feb 2020, 21:01

                  Have you been able to resolve your heart rate issues here, @NickK? My S7 seems to be doing the same thing…

                  ? 1 Reply Last reply 7 Feb 2020, 21:06 Reply Quote 0
                  • ? Offline
                    A Former User @cjp131
                    last edited by 7 Feb 2020, 21:06

                    @cjp131 Unfortunately, no. New version of Fit both the phone/client, force-stopping/cache clearing/watch reboot all fix issue for a short amount of time, and then it comes back. I don’t think I encountered it with Fossil. Might switch for a few days to it just to double check.

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                    • ? Offline
                      A Former User
                      last edited by 10 Feb 2020, 16:01

                      So, over the weekend I reset my Suunto 7 to see if @pilleus reset during his setup would help in my case. For one day, heart rate in Fit was perfect. I was about to post this as a solution, but then things went back straight to where they used to be.

                      In other words, @Brad_Olwin is right: save yourself time and don’t do any resets. These won’t help for longer than a day. So far force-stopping fit and clearing cache proved the only short lived workaround.

                      @Dimitrios-Kanellopoulos Oh, and an interesting observation about breaks… I noticed it takes fairly long for Fit to lock on my heart rate, often upward of 20-25 sec. One time when it didn’t measure heart rate for a few hours, I took a manual reading. Fit took good 30 sec trying to get heart rate, failed, and silently exited the manual HR screen without saying anything. I did it again. After about 20-25 sec. it got the heart rate. Could it be the issue with fit is that it’s timing out trying to get HR?

                      P 1 Reply Last reply 10 Feb 2020, 16:32 Reply Quote 1
                      • P Offline
                        pilleus @Guest
                        last edited by 10 Feb 2020, 16:32

                        @NickK said in Suunto 7: Breaks in Fit daily heart rate:

                        For one day, heart rate in Fit was perfect.

                        For 10 days the heart rate is perfect with my S7. 🤔

                        Without gaps, without problems. Just the sync is different from the S7 to Google cloud compared to Fit on the smartphone to Google cloud. With my two WearOS watches. Fit on the watch lags behind the smartphone.

                        I gave Fit all permissions, gps/location excluded.

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                        ? 1 Reply Last reply 10 Feb 2020, 16:38 Reply Quote 0
                        • ? Offline
                          A Former User @pilleus
                          last edited by A Former User 2 Oct 2020, 16:42 10 Feb 2020, 16:38

                          @pilleus Don’t know what to say 😕 Do you happen to run non-Suunto watch face? That’s always on with abmient mode, like that 3100 Essential?

                          Switched back to Fossil G5 that talks to the exact same phone and has the exact same setup in watch’s Fit including permissions, and I’m not seeing any breaks. The only differences are hardware, vendor specific bits including sensor packages, and the watch face. Will use it for a few days just to make sure (Suunto 7 was also good the first day or two after initial setup and then after reset).

                          Arguably, Fit’s 24/7 HR isn’t terribly useful with the whole 2-3 data points per hour, but it’s mightily annoying seeing breaks nevertheless.

                          P 1 Reply Last reply 10 Feb 2020, 17:00 Reply Quote 0
                          • P Offline
                            pilleus @Guest
                            last edited by 10 Feb 2020, 17:00

                            @NickK said in Suunto 7: Breaks in Fit daily heart rate:

                            Do you happen to run non-Suunto watch face? That’s always on with abmient mode, like that 3100 Essential?

                            I switch between the 3100 Essential (no AOD, no heart rate in the customizable fields) and the https://play.google.com/store/apps/details?id=fr.thema.wear.watch.destroy (no AOD, no heart rate in the customizable fields).

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                            ? 1 Reply Last reply 10 Feb 2020, 17:05 Reply Quote 0
                            • ? Offline
                              A Former User @pilleus
                              last edited by 10 Feb 2020, 17:05

                              @pilleus So, 3100 Essential with Powersave Tilt to Wake, no AOD / no tilt to wake / no tap to wake?

                              P 1 Reply Last reply 10 Feb 2020, 17:09 Reply Quote 1
                              • P Offline
                                pilleus @Guest
                                last edited by 10 Feb 2020, 17:09

                                @NickK 👍

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                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager
                                  last edited by 10 Feb 2020, 17:10

                                  I am watching and reading about your issue and @Brad_Olwin 's and I reporting on this.

                                  I am putting as much prio as I can.

                                  Would be great to have the same setup as @pilleus …

                                  I would check another thing: Battery optimizastion on the watch for FIT.

                                  That said ^ it should not be a problem

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                                  ? 1 Reply Last reply 10 Feb 2020, 17:12 Reply Quote 1
                                  • ? Offline
                                    A Former User @Dimitrios Kanellopoulos
                                    last edited by A Former User 2 Oct 2020, 17:13 10 Feb 2020, 17:12

                                    @Dimitrios-Kanellopoulos Sure, thanks a lot for looking into this. Battery optimization would be whatever the watch came with. I haven’t changed anything one bit in that regard.

                                    Dimitrios KanellopoulosD 1 Reply Last reply 10 Feb 2020, 17:18 Reply Quote 0
                                    • Dimitrios KanellopoulosD Offline
                                      Dimitrios Kanellopoulos Community Manager @Guest
                                      last edited by 10 Feb 2020, 17:18

                                      @NickK yeah I understand that, but perhaps unlisting it (not - optimised) would worth the test. Could be as that small issue , that someone did a boo boo 😉

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                                      • T Offline
                                        trinitao
                                        last edited by 13 Feb 2021, 12:23

                                        Hi everyone, new Suunto 7 user here from Germany. Sorry for digging out this old thread, but I have exactly the same issues that @NickK describes. The daily heart rate measurement in fit does’nt start automatically, and even after activating it once there are more gaps than graphs throughout the day. I guess it would be even more if I would’nt check it continuously. Even in the phases where it seems to work the interval varies between 2 measurements per hour and 1 measurement in 2 hours. Last week it worked fine for two days, but after a reboot it was all like before.

                                        I was wondering if there is any solution or workaround for that issue, since no posts came here anymore. Or did I just miss anything? I bought the Christmas special edition two weeks ago, so this should be a fairly new device and it runs on the latest software. I’m also not sure what @Dimitrios-Kanellopoulos means with battery optimization for fit. I just know the power saving mode of the watch and battery options in the Suunto wear app.

                                        Thanks for your help!
                                        Matt

                                        P 1 Reply Last reply 13 Feb 2021, 16:24 Reply Quote 1
                                        • J Offline
                                          Jamie BG Bronze Member @pilleus
                                          last edited by 13 Feb 2021, 15:17

                                          @pilleus updated last night again to 2.49.13-230

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