S9B BLACK SCREEN

isazi

@Chindris-Bogdan if you feel there is something wrong with your watch, you better contact support.

zhang965

It seems I got the same issue, this morning my S9B got a black screen, I thought it was out of battery, but the HR light still getting flash, but I cannot get the screen back to work.

So I did a 12s reboot and the screen back to normal.

isazi

Then today it was my turn to have this!

freeheeler

@isazi
I think everyone gets his/her chance

cosme.costa

Well, yesterday I had a black screen again. I had to do a soft reset to wake the screen up.

I couldn’t send logs because I wasn’t at home. But it happened while I was sitting in a table talking with friends. I guess, that for some reason, when the watch enters in deep sleep it is not able to turn the screen on. The buttons were working, with the vibration working.

isazi

@cosmecosta how was your battery level before it happened?

cosme.costa

@isazi it was 23%, and after restart it was still 23%.

isazi

@cosmecosta so similar to my recent case, went to sleep and the battery was in the twenties, screen (most probably) went blank because I did not move, and the bug occurred.

matteo_000

@isazi said in S9B BLACK SCREEN:

@cosmecosta so similar to my recent case, went to sleep and the battery was in the twenties, screen (most probably) went blank because I did not move, and the bug occurred.

I have had the same problem; I went to sleep and at the wake up I have seen black screen. I have resolved with soft reset.
Luckily only one time from the end of december…I don’t remeber the level battery…

matteo_000

Hi to all. This morinig at the wake up I have had the same problem (black screen); I remember that the battery was around 48% when I went to sleep. Next time I will try to send the log with Suuntolink.

EzioAuditore

3 days old S9 Ambassador. This morning blank screen not responding to anything. Battery was in the 60. Holding the up button for looong then the watch made a sound and the watchface was shown. The recovery was affected but the sleep info seams ok. Sent the logs to Suunto. Hope this is SW issue and i do not have to return the watch.

cosme.costa

@hristijan-petreski Are you in the last firmware? Last time it happened to me was on February.

EzioAuditore

@cosmecosta Yes latest firmware and very new watch (only 3 days). I sent some more details to @isazi and looking forward to share any findings. Great support and forum btw.

Alex_M

Hello. Last night this issue happend to my S9B, which is just a few days old since delivery.
I could solve the issue with a soft reset. Just to let you know - with the actual software the issue is still there. (When it isn’t a hardware fault). When it happens again, I will contact the support.

Alex_M

@Alex-M-0 said in S9B BLACK SCREEN:

Hello. Last night this issue happend to my S9B, which is just a few days old since delivery.
I could solve the issue with a soft reset. Just to let you know - with the actual software the issue is still there. (When it isn’t a hardware fault). When it happens again, I will contact the support.

Last night while sleep tracking, it happend again. This time I could see a gap in the HR monitor graphic from the point of interruption until my soft reset.
You know. I am a bit sad because my Suunto 9 (non Baro) never had this issue. Now my sister got the watch
I really hope a new sw release will fix it.
This time I also made a hard reset with the option to send the watch too deep sleep after reset.
I woken it up and configured again.

cosme.costa

Well, my S9B got a black screen again, for me, this bug was resolved in the previous firmware but now, with the last firmware 2.23.20 it has came back.

The symptoms and solution (soft reset) are exactly the same than when the bug pop up.

I can’t send logs right now (no computer with Suuntolink).

freeheeler

@cosme-costa
I’m always sending logs thru the app.
not good, that it happens again

isazi

@cosme-costa I forgot to reply, but yes logs from SA are as good as from Suuntolink (there may be some differences, but for a watch issue it should not matter).

Bogdan1921

After I’ve made the update, in the same day, also I had a black screen. Soft reset and after no issues.

isazi

Hopefully it will not happen again, but if it does send logs with the black screen (it should work) and also after the reboot. And then send me a message.