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S9B BLACK SCREEN

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  • I Offline
    isazi Moderator
    last edited by 8 Feb 2021, 11:20

    Then today it was my turn to have this!

    Watch: Suunto Vertical Ti

    Blog: isazi's home

    F 1 Reply Last reply 8 Feb 2021, 13:51 Reply Quote 2
    • F Offline
      freeheeler @isazi
      last edited by 8 Feb 2021, 13:51

      @isazi
      I think everyone gets his/her chance 🙄

      living sideways

      1 Reply Last reply Reply Quote 0
      • C Offline
        cosme.costa
        last edited by 16 Feb 2021, 08:09

        Well, yesterday I had a black screen again. I had to do a soft reset to wake the screen up.

        I couldn’t send logs because I wasn’t at home. But it happened while I was sitting in a table talking with friends. I guess, that for some reason, when the watch enters in deep sleep it is not able to turn the screen on. The buttons were working, with the vibration working.

        I 1 Reply Last reply 16 Feb 2021, 09:09 Reply Quote 0
        • I Offline
          isazi Moderator @cosme.costa
          last edited by 16 Feb 2021, 09:09

          @cosmecosta how was your battery level before it happened?

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          C 1 Reply Last reply 16 Feb 2021, 11:22 Reply Quote 0
          • C Offline
            cosme.costa @isazi
            last edited by 16 Feb 2021, 11:22

            @isazi it was 23%, and after restart it was still 23%.

            I 1 Reply Last reply 16 Feb 2021, 11:24 Reply Quote 0
            • I Offline
              isazi Moderator @cosme.costa
              last edited by 16 Feb 2021, 11:24

              @cosmecosta so similar to my recent case, went to sleep and the battery was in the twenties, screen (most probably) went blank because I did not move, and the bug occurred.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              M 1 Reply Last reply 16 Feb 2021, 22:26 Reply Quote 1
              • M Offline
                matteo_000 @isazi
                last edited by 16 Feb 2021, 22:26

                @isazi said in S9B BLACK SCREEN:

                @cosmecosta so similar to my recent case, went to sleep and the battery was in the twenties, screen (most probably) went blank because I did not move, and the bug occurred.

                I have had the same problem; I went to sleep and at the wake up I have seen black screen. I have resolved with soft reset.
                Luckily only one time from the end of december…I don’t remeber the level battery…

                Suunto Vertical All Black - Italy

                1 Reply Last reply Reply Quote 2
                • M Offline
                  matteo_000
                  last edited by 1 Mar 2021, 12:45

                  Hi to all. This morinig at the wake up I have had the same problem (black screen); I remember that the battery was around 48% when I went to sleep. Next time I will try to send the log with Suuntolink. 👋

                  Suunto Vertical All Black - Italy

                  1 Reply Last reply Reply Quote 2
                  • E Offline
                    EzioAuditore Gold Members
                    last edited by 14 May 2021, 06:17

                    3 days old S9 Ambassador. This morning blank screen not responding to anything. Battery was in the 60. Holding the up button for looong then the watch made a sound and the watchface was shown. The recovery was affected but the sleep info seams ok. Sent the logs to Suunto. Hope this is SW issue and i do not have to return the watch.

                    Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                    Suunto Wing

                    C 1 Reply Last reply 14 May 2021, 07:51 Reply Quote 0
                    • C Offline
                      cosme.costa @EzioAuditore
                      last edited by 14 May 2021, 07:51

                      @hristijan-petreski Are you in the last firmware? Last time it happened to me was on February.

                      E 1 Reply Last reply 14 May 2021, 08:00 Reply Quote 0
                      • E Offline
                        EzioAuditore Gold Members @cosme.costa
                        last edited by 14 May 2021, 08:00

                        @cosmecosta Yes latest firmware and very new watch (only 3 days). I sent some more details to @isazi and looking forward to share any findings. Great support and forum btw.

                        Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                        Suunto Wing

                        1 Reply Last reply Reply Quote 0
                        • A Offline
                          Alex_M
                          last edited by Alex_M 9 Aug 2022, 07:11 8 Sept 2022, 07:04

                          Hello. Last night this issue happend to my S9B, which is just a few days old since delivery.
                          I could solve the issue with a soft reset. Just to let you know - with the actual software the issue is still there. (When it isn’t a hardware fault). When it happens again, I will contact the support.

                          S9B Charcoal Black Titanium
                          Poco F3

                          A 1 Reply Last reply 14 Sept 2022, 13:29 Reply Quote 1
                          • A Offline
                            Alex_M @Alex_M
                            last edited by 14 Sept 2022, 13:29

                            @Alex-M-0 said in S9B BLACK SCREEN:

                            Hello. Last night this issue happend to my S9B, which is just a few days old since delivery.
                            I could solve the issue with a soft reset. Just to let you know - with the actual software the issue is still there. (When it isn’t a hardware fault). When it happens again, I will contact the support.

                            Last night while sleep tracking, it happend again. This time I could see a gap in the HR monitor graphic from the point of interruption until my soft reset.
                            You know. I am a bit sad because my Suunto 9 (non Baro) never had this issue. Now my sister got the watch 😉
                            I really hope a new sw release will fix it.
                            This time I also made a hard reset with the option to send the watch too deep sleep after reset.
                            I woken it up and configured again.

                            S9B Charcoal Black Titanium
                            Poco F3

                            1 Reply Last reply Reply Quote 1
                            • C Offline
                              cosme.costa
                              last edited by 5 Dec 2022, 14:17

                              Well, my S9B got a black screen again, for me, this bug was resolved in the previous firmware but now, with the last firmware 2.23.20 it has came back.

                              The symptoms and solution (soft reset) are exactly the same than when the bug pop up.

                              I can’t send logs right now (no computer with Suuntolink).

                              F I 2 Replies Last reply 5 Dec 2022, 16:59 Reply Quote 0
                              • F Offline
                                freeheeler @cosme.costa
                                last edited by 5 Dec 2022, 16:59

                                @cosme-costa
                                I’m always sending logs thru the app.
                                not good, that it happens again

                                living sideways

                                1 Reply Last reply Reply Quote 1
                                • I Offline
                                  isazi Moderator @cosme.costa
                                  last edited by 5 Dec 2022, 17:02

                                  @cosme-costa I forgot to reply, but yes logs from SA are as good as from Suuntolink (there may be some differences, but for a watch issue it should not matter).

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  Bogdan1921B 1 Reply Last reply 5 Dec 2022, 17:34 Reply Quote 2
                                  • Bogdan1921B Offline
                                    Bogdan1921 Silver Members Bronze Member @isazi
                                    last edited by 5 Dec 2022, 17:34

                                    After I’ve made the update, in the same day, also I had a black screen. Soft reset and after no issues.

                                    Suunto Race
                                    Polar H10
                                    Iphone 14 Pro
                                    Suunto 9 Baro [sold]

                                    1 Reply Last reply Reply Quote 1
                                    • I Offline
                                      isazi Moderator
                                      last edited by 6 Dec 2022, 11:02

                                      Hopefully it will not happen again, but if it does send logs with the black screen (it should work) and also after the reboot. And then send me a message.

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      C 1 Reply Last reply 6 Dec 2022, 11:12 Reply Quote 1
                                      • C Offline
                                        cosme.costa @isazi
                                        last edited by 6 Dec 2022, 11:12

                                        @isazi Will do!

                                        Thanks!

                                        1 Reply Last reply Reply Quote 0
                                        • C Offline
                                          cosme.costa
                                          last edited by cosme.costa 20 Jan 2023, 07:37

                                          Well it has happened again this morning.

                                          I always wear my watch, even while sleeping. Today I woke up, took off the watch to put my clothes on, in the mean time the watch screen went off (as it should), then I took the watch to put it on and the screen wasn’t able to lit up and again it was solved with a soft reset.

                                          @isazi I have sent logs to Suunto with SA and I did the soft reset around 6:04 a.m.

                                          I do not recall having this issue with the previous software but it was there prior the previous software. It has happened two times in one month and a half. The shitty thing is that if happens before the activity, due the soft reset you loose the AGPS and some times you can’t wait 15 minutes (sync and deploying of the AGPS file) to get the GPS lock.

                                          F I suzzloS 3 Replies Last reply 20 Jan 2023, 07:53 Reply Quote 2
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