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    S9B BLACK SCREEN

    Scheduled Pinned Locked Moved Suunto 9
    43 Posts 13 Posters 3.2k Views 14 Watching
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    • matteo_000M Offline
      matteo_000 @isazi
      last edited by

      @isazi said in S9B BLACK SCREEN:

      @cosmecosta so similar to my recent case, went to sleep and the battery was in the twenties, screen (most probably) went blank because I did not move, and the bug occurred.

      I have had the same problem; I went to sleep and at the wake up I have seen black screen. I have resolved with soft reset.
      Luckily only one time from the end of december…I don’t remeber the level battery…

      Suunto Vertical All Black - Italy

      1 Reply Last reply Reply Quote 2
      • matteo_000M Offline
        matteo_000
        last edited by

        Hi to all. This morinig at the wake up I have had the same problem (black screen); I remember that the battery was around 48% when I went to sleep. Next time I will try to send the log with Suuntolink. 👋

        Suunto Vertical All Black - Italy

        1 Reply Last reply Reply Quote 2
        • EzioAuditoreE Offline
          EzioAuditore Gold Members
          last edited by

          3 days old S9 Ambassador. This morning blank screen not responding to anything. Battery was in the 60. Holding the up button for looong then the watch made a sound and the watchface was shown. The recovery was affected but the sleep info seams ok. Sent the logs to Suunto. Hope this is SW issue and i do not have to return the watch.

          Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
          Suunto Wing

          cosme.costaC 1 Reply Last reply Reply Quote 0
          • cosme.costaC Online
            cosme.costa @EzioAuditore
            last edited by

            @hristijan-petreski Are you in the last firmware? Last time it happened to me was on February.

            EzioAuditoreE 1 Reply Last reply Reply Quote 0
            • EzioAuditoreE Offline
              EzioAuditore Gold Members @cosme.costa
              last edited by

              @cosmecosta Yes latest firmware and very new watch (only 3 days). I sent some more details to @isazi and looking forward to share any findings. Great support and forum btw.

              Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
              Suunto Wing

              1 Reply Last reply Reply Quote 0
              • Alex_MA Offline
                Alex_M
                last edited by Alex_M

                Hello. Last night this issue happend to my S9B, which is just a few days old since delivery.
                I could solve the issue with a soft reset. Just to let you know - with the actual software the issue is still there. (When it isn’t a hardware fault). When it happens again, I will contact the support.

                S9B Charcoal Black Titanium
                Poco F3

                Alex_MA 1 Reply Last reply Reply Quote 1
                • Alex_MA Offline
                  Alex_M @Alex_M
                  last edited by

                  @Alex-M-0 said in S9B BLACK SCREEN:

                  Hello. Last night this issue happend to my S9B, which is just a few days old since delivery.
                  I could solve the issue with a soft reset. Just to let you know - with the actual software the issue is still there. (When it isn’t a hardware fault). When it happens again, I will contact the support.

                  Last night while sleep tracking, it happend again. This time I could see a gap in the HR monitor graphic from the point of interruption until my soft reset.
                  You know. I am a bit sad because my Suunto 9 (non Baro) never had this issue. Now my sister got the watch 😉
                  I really hope a new sw release will fix it.
                  This time I also made a hard reset with the option to send the watch too deep sleep after reset.
                  I woken it up and configured again.

                  S9B Charcoal Black Titanium
                  Poco F3

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                  • cosme.costaC Online
                    cosme.costa
                    last edited by

                    Well, my S9B got a black screen again, for me, this bug was resolved in the previous firmware but now, with the last firmware 2.23.20 it has came back.

                    The symptoms and solution (soft reset) are exactly the same than when the bug pop up.

                    I can’t send logs right now (no computer with Suuntolink).

                    freeheelerF isaziI 2 Replies Last reply Reply Quote 0
                    • freeheelerF Offline
                      freeheeler @cosme.costa
                      last edited by

                      @cosme-costa
                      I’m always sending logs thru the app.
                      not good, that it happens again

                      living sideways

                      1 Reply Last reply Reply Quote 1
                      • isaziI Offline
                        isazi Moderator @cosme.costa
                        last edited by

                        @cosme-costa I forgot to reply, but yes logs from SA are as good as from Suuntolink (there may be some differences, but for a watch issue it should not matter).

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        Bogdan1921B 1 Reply Last reply Reply Quote 2
                        • Bogdan1921B Offline
                          Bogdan1921 Silver Members Bronze Member @isazi
                          last edited by

                          After I’ve made the update, in the same day, also I had a black screen. Soft reset and after no issues.

                          Suunto Race
                          Polar H10
                          Iphone 14 Pro
                          Suunto 9 Baro [sold]

                          1 Reply Last reply Reply Quote 1
                          • isaziI Offline
                            isazi Moderator
                            last edited by

                            Hopefully it will not happen again, but if it does send logs with the black screen (it should work) and also after the reboot. And then send me a message.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            cosme.costaC 1 Reply Last reply Reply Quote 1
                            • cosme.costaC Online
                              cosme.costa @isazi
                              last edited by

                              @isazi Will do!

                              Thanks!

                              1 Reply Last reply Reply Quote 0
                              • cosme.costaC Online
                                cosme.costa
                                last edited by cosme.costa

                                Well it has happened again this morning.

                                I always wear my watch, even while sleeping. Today I woke up, took off the watch to put my clothes on, in the mean time the watch screen went off (as it should), then I took the watch to put it on and the screen wasn’t able to lit up and again it was solved with a soft reset.

                                @isazi I have sent logs to Suunto with SA and I did the soft reset around 6:04 a.m.

                                I do not recall having this issue with the previous software but it was there prior the previous software. It has happened two times in one month and a half. The shitty thing is that if happens before the activity, due the soft reset you loose the AGPS and some times you can’t wait 15 minutes (sync and deploying of the AGPS file) to get the GPS lock.

                                freeheelerF isaziI suzzloS 3 Replies Last reply Reply Quote 2
                                • freeheelerF Offline
                                  freeheeler @cosme.costa
                                  last edited by

                                  @cosme-costa
                                  after sync to SA AGPS should be sent to the watch again. it takes some time but much less than waiting for sat lock 🙂

                                  living sideways

                                  1 Reply Last reply Reply Quote 1
                                  • isaziI Offline
                                    isazi Moderator @cosme.costa
                                    last edited by

                                    @cosme-costa can you send me your email in SA? I think I do not have it.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    cosme.costaC 1 Reply Last reply Reply Quote 0
                                    • cosme.costaC Online
                                      cosme.costa @isazi
                                      last edited by

                                      @isazi I’ve sent you a PM!

                                      Thanks for looking into it!

                                      1 Reply Last reply Reply Quote 1
                                      • suzzloS Offline
                                        suzzlo Moderator @cosme.costa
                                        last edited by

                                        @cosme-costa it takes a lot of time and sine you get up early it reduces the time you can train 😔

                                        Suunto: Race, S9Peak, Spartan Sport Wrist
                                        Garmin: FR745, Edge 530
                                        SA topics:

                                        • Guides - https://forum.suunto.com/tags/guides
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                                        • zadowZ Offline
                                          zadow
                                          last edited by zadow

                                          Dears,
                                          today, my nightmare came true. My display turns black while I was looking at it, and it did not wake up. 12secs soft reset is not working. Display is black and watch is not responding to buttons press. I see that from time to time, HR led flashes very shortly. Then I saw that suddenly, after few hours of black display, normal watch doisplay restored for few seconds and nearly immediately went back to black. I tried to connect it to Suunto link but it did not help. Suuntolink did not recognize the watch. After few attempts in Suuntolink to connect the watch, it seemed for a while that it is connecting to watch but then no success again. Anyway I pressed the Send Logs button, and Suunto link gave me an ID and claimed that it has sent the logs. I wonder, what logs it sent, when it could not connect to watch. Well, if that could help, this is the ID - 863443733300. Maybe, @isazi , could I kindly ask you to check with support, whether there are any meaningful logs and what to do next?
                                          I guess that watch is somehow stuck and I need to wait for complete battery drain. Which may takes days… ),:

                                          Suunto S9 Baro Titanium, Ironman l.e.
                                          Suunto Smart Sensor
                                          Wahoo Tickr FIT
                                          Hammerhead Karoo 2

                                          Swim Ride Run Rest Repeat

                                          freeheelerF Saketo NemoS 2 Replies Last reply Reply Quote 0
                                          • freeheelerF Offline
                                            freeheeler @zadow
                                            last edited by

                                            @zadow
                                            sorry to hear and hope you can get your S9B back to life! ✊

                                            living sideways

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