S9 showed wrong time at the morning

[Oktan]

Hi,
Yesterday I switched the watch face to the one below (see image), and later, at night, I removed the watch from my hand, put it on the table and went to sleep.
At the morning, I was very surprise to see that the time on the watch was incorrect and showed 7:25 AM instead on 7:06 AM!
Only when I activated the BT in my phone, the time synced back to the correct one.
Any one faced that issue?

[sartoric]

I always use that watch face (but not on a S9) and I’ve never faced this issue.
Maybe it was just a refresh issue ?
Did you noticed if the watch was just stuck on that time or if it was really 20 min ahead ?

[Oktan]

not sure if it was stuck or the second indicator was moving…
I will try it again today.

[Oktan]

Hi,
I replicated the problem. its even more seriuos than i thought.
Left it to hibernate and after waking it its 21 minutes further and the date is 22 instead of 27.
Its not stuck - after waking it, the seconds indicator is moving!

Is there a link to open a bug ticket?

[isazi]

@Oktan try support@suunto.com

[sartoric]

@Oktan
Did you try a soft reset ?
Looks like some strange Time zone issue.
When the watch is showing the wrong time which time zone is it using ?

[Dimitrios Kanellopoulos]

I am reporting this internally.

Can you reproduce this issue?

[Oktan]

@isazi
I sent them an email.

@sartoric
I didnt tried soft reset.
The time zone is Jerusalem.

@Dimitrios-Kanellopoulos
Thank you. I succeeded to reproduce only one time. since then its OK.