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Brand new

Scheduled Pinned Locked Moved Suunto 5
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  • I Offline
    isazi Moderator @Dave Papadopolis
    last edited by 17 Apr 2020, 22:03

    @Dave-Papadopolis contact support.

    Watch: Suunto Vertical Ti

    Blog: isazi's home

    1 Reply Last reply Reply Quote 0
    • M Offline
      Mff73 @Dave Papadopolis
      last edited by 18 Apr 2020, 05:24

      @Dave-Papadopolis
      When it says watch need to be reset, do you unplug it?
      When upgrade has begun, whatever Suuntolink says, wait without unplugging (let says 20min max to be sure).

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

      M 1 Reply Last reply 20 Apr 2020, 09:07 Reply Quote 0
      • M Offline
        Marco K
        last edited by 20 Apr 2020, 07:01

        Same problem here … (got mine a day ago), did you get a solution from support ?
        If not I will just send mine back (online shopping has mandatory refunds here).

        I 1 Reply Last reply 20 Apr 2020, 07:56 Reply Quote 0
        • I Offline
          isazi Moderator @Marco K
          last edited by 20 Apr 2020, 07:56

          @Marco-K said in Brand new:

          Same problem here … (got mine a day ago), did you get a solution from support ?
          If not I will just send mine back (online shopping has mandatory refunds here).

          Here you can find how to contact support yourself.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          M 1 Reply Last reply 20 Apr 2020, 08:03 Reply Quote 0
          • M Offline
            Marco K @isazi
            last edited by 20 Apr 2020, 08:03

            @isazi said in Brand new:

            @Marco-K said in Brand new:

            Same problem here … (got mine a day ago), did you get a solution from support ?
            If not I will just send mine back (online shopping has mandatory refunds here).

            Here you can find how to contact support yourself.

            Thanks 🙂
            I was hoping for a public solution … but you are right, i will see what Suunto support can do.

            1 Reply Last reply Reply Quote 1
            • M Offline
              Mff73 @Mff73
              last edited by 20 Apr 2020, 09:07

              @Mff73 said in Brand new:

              @Dave-Papadopolis
              When it says watch need to be reset, do you unplug it?
              When upgrade has begun, whatever Suuntolink says, wait without unplugging (let says 20min max to be sure).

              @Marco-K , did you try this ?

              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
              Suunto Vertical all black
              Wife : S9PP
              SA: Always the latest beta :)
              Android 13, Galaxy S205G

              M 1 Reply Last reply 20 Apr 2020, 10:31 Reply Quote 0
              • M Offline
                Marco K @Mff73
                last edited by 20 Apr 2020, 10:31

                @Mff73 said in Brand new:

                @Mff73 said in Brand new:

                @Dave-Papadopolis
                When it says watch need to be reset, do you unplug it?
                When upgrade has begun, whatever Suuntolink says, wait without unplugging (let says 20min max to be sure).

                @Marco-K , did you try this ?

                Yes a few times now (on 2 pc’s)

                M 1 Reply Last reply 20 Apr 2020, 11:05 Reply Quote 0
                • M Offline
                  Mff73 @Marco K
                  last edited by 20 Apr 2020, 11:05

                  @Marco-K
                  OK, go for support 😔

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  1 Reply Last reply Reply Quote 0
                  • D Offline
                    Dave Papadopolis
                    last edited by 21 Apr 2020, 20:36

                    Sorry had been working alot lately and forgot to check. I contacted support which said wait for the battery to completely drain then try hooking it up again. Its been about 4 days now and its still doing the same thing. Hoping that the battery is going to drain completely soon so I can try it again

                    B 1 Reply Last reply 22 Apr 2020, 12:54 Reply Quote 0
                    • B Offline
                      Bulkan Moderator
                      last edited by 21 Apr 2020, 21:17

                      Tell us how it goes and if we can don anything… but support will help, be patient in these days.

                      Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                      1 Reply Last reply Reply Quote 0
                      • B Offline
                        Brad_Olwin Moderator @Dave Papadopolis
                        last edited by 22 Apr 2020, 12:54

                        @Dave-Papadopolis said in Brand new:

                        Sorry had been working alot lately and forgot to check. I contacted support which said wait for the battery to completely drain then try hooking it up again. Its been about 4 days now and its still doing the same thing. Hoping that the battery is going to drain completely soon so I can try it again

                        If you can, turn on the GPS, that will drain the battery quickly

                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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