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Migration to Suunto App in 04/2020 and very unhappy with the result

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • B Online
    Brad_Olwin Moderator @Mathias Spoerr
    last edited by 26 Apr 2020, 22:32

    @Mathias-Spoerr

    • What features in MC are you missing?

    • I believe that you can adjust GPS settings now directly on the watch as Power Saving

    • The Suunto App allows you to add and change screens for sport modes and set up custom sport modes.

    • Alpine Skiing and Downhill Mtn Bike stock modes should not count the uphill ascents,

    • I had duplicates too, did you check MC, turned out that my duplicates came from MC where I had duplicates already or had the exercise in SA and then modified it either on MC or SA.

    • Suunto has been clear on the Web issue, check the forums.

    • The summaries are there, you should run the latest beta app

    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

    M M 2 Replies Last reply 27 Apr 2020, 06:45 Reply Quote 0
    • M Offline
      Mathias Spoerr Bronze Member @Brad_Olwin
      last edited by 27 Apr 2020, 06:45

      @Brad_Olwin

      • I am missing a Web Frontend, the yearly summary, better Sports mode customization, feature parity with Movescount, …
      • I found no way to set the Altitude settings (Baro, GPS+Baro, GPS)
      • I thought it might be more advanced, but I am still limited in the number of screens
      • It does count the uphill ascents - I have way too much in the months where I did Alpine Skiing
      • I never had any duplicates in MC
      • I know and I read the threads in advance, but I am wondering why Suunto doesn’t listen to its customers?
      • I just upgraded to the latest version and the Altitude Gain is missing per activity (as it is missing in Monthly and Weekly
      E 1 Reply Last reply 27 Apr 2020, 07:18 Reply Quote 4
      • E Offline
        Egika Platinum Member @Mathias Spoerr
        last edited by 27 Apr 2020, 07:18

        @Mathias-Spoerr said in Migration to Suunto App in 04/2020 and very unhappy with the result:

        • I know and I read the threads in advance, but I am wondering why Suunto doesn’t listen to its customers?

        They do!
        They just don’t follow every single person’s advice, as these don’t all match.
        And as in any other company there is product management involved that evaluates what makes most sense for best success.
        Sometimes the voices of individuals are overheard this way - but this is how it works…

        Obviously uphill stats for alpine skiing are not the #1 priority. We have to live with it - plus I suggest you go ski touring instead taking the chairlift! 😛

        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
        Race S All Black - TI Canary - Titanium Courtney

        Z M 2 Replies Last reply 27 Apr 2020, 15:35 Reply Quote 0
        • M Offline
          MatthiasKlug @Brad_Olwin
          last edited by 27 Apr 2020, 07:36

          @Brad_Olwin said in Migration to Suunto App in 04/2020 and very unhappy with the result:

          The Suunto App allows you to add and change screens for sport modes and set up custom sport modes.

          How do you do that, add a display? -just a general question, I personally am totally fine number of displays-
          When generating a custom sports mode I can:

          • change a display
          • delete a display
          • (add a display only if I deleted a display in advance)

          In other words in a custom sports mode the number of displays is limited. (e.g. in running to 4)
          I can not create a custom running sports mode with 5 displays.
          And all this is only true for custom sports modes, the (standard) sports modes are not editable.

          Suunto Vertical - Software 2.25.66
          App 4.73.3
          Galaxy J5 Pro - Android 9
          stryd firmware 2.1.16

          formerly used:
          S9 Baro Firmware 2.23.24
          SSU-Firmware 2.8.32

          E 1 Reply Last reply 27 Apr 2020, 07:52 Reply Quote 1
          • E Offline
            Egika Platinum Member @MatthiasKlug
            last edited by 27 Apr 2020, 07:52

            @MatthiasKlug said in Migration to Suunto App in 04/2020 and very unhappy with the result:

            @Brad_Olwin said in Migration to Suunto App in 04/2020 and very unhappy with the result:

            The Suunto App allows you to add and change screens for sport modes and set up custom sport modes.

            How do you do that, add a display? -just a general question, I personally am totally fine number of displays-
            When generating a custom sports mode I can:

            • change a display
            • delete a display
            • (add a display only if I deleted a display in advance)

            In other words in a custom sports mode the number of displays is limited. (e.g. in running to 4)
            I can not create a custom running sports mode with 5 displays.
            And all this is only true for custom sports modes, the (standard) sports modes are not editable.

            You are correct with all you write (intervals would be another display). This is how to create custom sport modes - now what is the question? How to add a 6th desplay? Not possible as you found out.

            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
            Race S All Black - TI Canary - Titanium Courtney

            1 Reply Last reply Reply Quote 1
            • R Offline
              RiphRaph Bronze Member @Bryan Cook
              last edited by 27 Apr 2020, 08:37

              @Bryan-Cook For the moment at least, it is possible to use Suunto App on the phone and Movescount on the web, provided you don’t touch routes or watch screens in SA. I believe you can restore your access to Movescount Web by hard resetting your watch – but please research that before you try anything, because I’ve not done this myself.

              SA is always going to suck because it’s a phone app, simple as. Admittedly it’s an improvement over Movescount APP, but nothing that forces you to use a tiny touchscreen is ever going to be an adequate replacement for a web frontend. It boggles the mind that Suunto doesn’t seem to realise this.

              Formerly Spartan Sport WHR, happy Coros Vertix user since Sept. 2020

              B 1 Reply Last reply 27 Apr 2020, 12:36 Reply Quote 4
              • R Offline
                RiphRaph Bronze Member @Mathias Spoerr
                last edited by 27 Apr 2020, 08:41

                @Mathias-Spoerr “Why do they force users to using the App although it is limited and not ready yet?”

                They have a death wish? 😉 If they follow through on their intent to kill Movescount Web this summer, I expect to be using Garmin or Polar before the year’s out.

                Formerly Spartan Sport WHR, happy Coros Vertix user since Sept. 2020

                1 Reply Last reply Reply Quote 3
                • B Online
                  Brad_Olwin Moderator @RiphRaph
                  last edited by 27 Apr 2020, 12:36

                  @RiphRaph I totally agree that a Web interface is needed. That is why we have QS, which is free! And many other 3rd party Websites that import data from SA and offer functionality that MC did not have and likely would not have developed. I cannot adequately track training stress in MC, nor could I plan workouts easily, it was somewhat cumbersome. I can do that now and I can draw and plan a route on any device I want, it is dead simple to sync to my watch. In my opinion opening up to 3rd parties was one of the best decisions Suunto made.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  N R ? 3 Replies Last reply 27 Apr 2020, 12:51 Reply Quote 1
                  • N Offline
                    northeast_trekker Bronze Member @Brad_Olwin
                    last edited by 27 Apr 2020, 12:51

                    @Brad_Olwin what is QS that you refer to? Thanks.

                    B I 2 Replies Last reply 27 Apr 2020, 13:00 Reply Quote 0
                    • B Online
                      Brad_Olwin Moderator @northeast_trekker
                      last edited by 27 Apr 2020, 13:00

                      @Matthew-Pierce said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                      @Brad_Olwin what is QS that you refer to? Thanks.

                      Developed by our own @Dimitrios-Kanellopoulos
                      https://quantified-self.io/
                      Check out the forum too:
                      https://forum.suunto.com/topic/3490/quantified-self-io-the-topic-for-qs-discussions/740

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      1 Reply Last reply Reply Quote 2
                      • I Offline
                        isazi Moderator @northeast_trekker
                        last edited by 27 Apr 2020, 13:00

                        This post is deleted!
                        1 Reply Last reply Reply Quote 0
                        • Z Offline
                          zvonejan Bronze Member @Egika
                          last edited by 27 Apr 2020, 15:35

                          @Egika said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                          @Mathias-Spoerr said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                          • I know and I read the threads in advance, but I am wondering why Suunto doesn’t listen to its customers?

                          They do!
                          They just don’t follow every single person’s advice, as these don’t all match.

                          …ammm and the most voted topic is…?

                          E B 2 Replies Last reply 27 Apr 2020, 16:23 Reply Quote 4
                          • E Offline
                            Egika Platinum Member @zvonejan
                            last edited by 27 Apr 2020, 16:23

                            @zvonejan said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                            @Egika said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                            @Mathias-Spoerr said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                            • I know and I read the threads in advance, but I am wondering why Suunto doesn’t listen to its customers?

                            They do!
                            They just don’t follow every single person’s advice, as these don’t all match.

                            …ammm and the most voted topic is…?

                            Dunno who voted. All of Suunto customers? Or some nerds that are so freaky to join a forum of a watch brand? 🤪

                            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                            Race S All Black - TI Canary - Titanium Courtney

                            1 Reply Last reply Reply Quote 0
                            • B Online
                              Brad_Olwin Moderator @zvonejan
                              last edited by Brad_Olwin 27 Apr 2020, 16:26

                              @zvonejan said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                              @Egika said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                              @Mathias-Spoerr said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                              • I know and I read the threads in advance, but I am wondering why Suunto doesn’t listen to its customers?

                              They do!
                              They just don’t follow every single person’s advice, as these don’t all match.

                              …ammm and the most voted topic is…?

                              …and…as stated by Dimitrois
                              "I think I need to iterate this over one more time. Voted topics are presented in the cross-chanel consumer feedback and are taken into account for feature prioritisation / weight.

                              However that does not mean that because a topic has 1M votes it will be implemented.

                              I hope this is clear.

                              Typically in these long threads, people come back to add little value since there is none to be added here except voting. About 859 comments (or more) have I think covered the subject of a webinterface."

                              Can we please stop beating a dead horse and move on?

                              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                              R M 2 Replies Last reply 27 Apr 2020, 18:22 Reply Quote 1
                              • R Offline
                                RiphRaph Bronze Member @Brad_Olwin
                                last edited by 27 Apr 2020, 18:20

                                @Brad_Olwin No. Just no. I’m sure QS is a very fine interface, but Movescount Web was a significant factor in my decision to purchase the Spartan and arbitrarily discontinuing the service without offering an equivalent alternative is just not an acceptable way to treat customers. Even TomTom still has its sports watch web interface up and running – and TomTom is no longer even developing wearables!

                                Opening up to third party services may have been a great move on Suunto’s part, but scuppering its own web interface is an absolutely terrible one. And I really don’t see that this necessarily had to be an either-or thing. They could have given their customers both options in parallel, at least for several years.

                                Formerly Spartan Sport WHR, happy Coros Vertix user since Sept. 2020

                                J 1 Reply Last reply 27 Apr 2020, 19:02 Reply Quote 10
                                • R Offline
                                  RiphRaph Bronze Member @Brad_Olwin
                                  last edited by 27 Apr 2020, 18:22

                                  @Brad_Olwin Absolutely. Moving on in the next few months, or possibly weeks. The only question is whether to Garmin or to Polar. 😜

                                  Formerly Spartan Sport WHR, happy Coros Vertix user since Sept. 2020

                                  N 1 Reply Last reply 27 Apr 2020, 18:42 Reply Quote 6
                                  • ? Offline
                                    A Former User @Brad_Olwin
                                    last edited by 27 Apr 2020, 18:31

                                    @Brad_Olwin said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                                    In my opinion opening up to 3rd parties was one of the best decisions Suunto made.

                                    Sure, no doubt about it, but the worst one is to move its customers to a platform that doesn’t offer the same basic feature set as the old one 😉

                                    1 Reply Last reply Reply Quote 8
                                    • N Offline
                                      Navigator Bronze Member @RiphRaph
                                      last edited by 27 Apr 2020, 18:42

                                      @RiphRaph said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                                      @Brad_Olwin Absolutely. Moving on in the next few months, or possibly weeks. The only question is whether to Garmin or to Polar. 😜

                                      I’m a hiker and In anticipation of Movescount going I’ve stopped using both my Ambit and Ambit 3 Peak and been ‘experimenting’ with Apple Watch with WorkOutDoors.
                                      Wont be going back. WorkOutDoors is a stunning App. If you have an Apple Watch you’ve just got to try

                                      S 1 Reply Last reply 27 Apr 2020, 18:56 Reply Quote 0
                                      • S Offline
                                        sartoric Moderator @Navigator
                                        last edited by 27 Apr 2020, 18:56

                                        @Navigator
                                        Out of curiosity, how many hours does the Apple watch battery last using it for navigation ?

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                                        N 1 Reply Last reply 27 Apr 2020, 19:07 Reply Quote 0
                                        • J Offline
                                          jsuarez Bronze Member @RiphRaph
                                          last edited by 27 Apr 2020, 19:02

                                          @RiphRaph said in Migration to Suunto App in 04/2020 and very unhappy with the result:

                                          @Brad_Olwin No. Just no. I’m sure QS is a very fine interface, but Movescount Web was a significant factor in my decision to purchase the Spartan and arbitrarily discontinuing the service without offering an equivalent alternative is just not an acceptable way to treat customers.

                                          Amen to that. While QS is great, it is not an official feature.

                                          1 Reply Last reply Reply Quote 5
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