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Spartan Sport Wrist HR Baro stucks in update mode

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  • B Offline
    Bastian Schroll
    last edited by Bastian Schroll 7 May 2020, 12:25 5 Jul 2020, 12:20

    Hello at all.

    Yesterday i got my first Suunto watch - a Spartan Sport WHR Baro - and i liked it from the first second.

    But after round about 2 hours of wearing the watch, it changed automatically to update mode (down arrow with four dots) without interaction from me.
    And till now i was not able to leave this mode/screen - so watch isn’t usable at the moment.

    Things i have tried till now:

    • Soft-Reset (12 sec. upper right button) restarts the watch - direct into update mode

    • Hard-Reset via Suuntolink on a PC. Here SL says, the watch needs a reset (red cross on watch image). But the installation of the firmware always stops at the third step (third dot on the watch) and says there was an error and i should reset my watch. Tried this a few times now, but got this error every time.

    • At the moment i will try to let the battery drain out of energy and after shutdown, recharge it.

    Has anyone some other ideas, what i can also try?
    Has someone else such a problem with an Suunto watch?

    Greetings from Germany,
    Bastian

    I 1 Reply Last reply 5 Jul 2020, 12:24 Reply Quote 0
    • I Offline
      isazi Moderator @Bastian Schroll
      last edited by 5 Jul 2020, 12:24

      @Bastian-Schroll not sure, maybe the watch is defective. Try to contact support, they’re usually very fast.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      1 Reply Last reply Reply Quote 0
      • B Offline
        Bastian Schroll
        last edited by 5 Jul 2020, 17:17

        Just for your information:

        • run out of energy does not fix anything - still stuck in update mode

        • also this trick does not help anymore:
          https://forum.suunto.com/assets/uploads/files/1578509185798-screenshot_20200108-194536_lite.jpg

        I’ll try now to contact the support team - lets see…
        Little bit disappointing for a new Suunto user 😞

        I 1 Reply Last reply 5 Jul 2020, 18:10 Reply Quote 0
        • I Offline
          isazi Moderator @Bastian Schroll
          last edited by 5 Jul 2020, 18:10

          @Bastian-Schroll hey I’m very sorry to hear you may have got a defective watch, but unfortunately it may happen with anything you buy. You’re in Germany so you have a two years warranty period, and support is highly praised.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          1 Reply Last reply Reply Quote 0
          • B Offline
            Bastian Schroll
            last edited by Bastian Schroll 7 Jun 2020, 18:27 6 Jul 2020, 18:25

            sadly I can’t reach the support till now …

            At the moment i try to do a manual downgrade to an older version (drag zip file into SL) but that also breaks at the third step … 😞

            a2b4cac6-05be-45f5-893e-032cc7b9d6b8-image.png

            But if i try this a second time - SL knows the “new” old version. So it does flash anything but do not complete the process.

            I 1 Reply Last reply 6 Jul 2020, 18:32 Reply Quote 0
            • I Offline
              isazi Moderator @Bastian Schroll
              last edited by 6 Jul 2020, 18:32

              @Bastian-Schroll what are you using to contact support?

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              B 1 Reply Last reply 6 Jul 2020, 18:35 Reply Quote 0
              • B Offline
                Bastian Schroll @isazi
                last edited by 6 Jul 2020, 18:35

                @isazi i tried the web chat on their homepage and facebook messenger … but no one was available.
                Tomorrow i will try to call the hotline - but their buisiness times are rly crap for working people 😕

                B I 2 Replies Last reply 6 Jul 2020, 19:20 Reply Quote 0
                • B Offline
                  Bulkan Moderator @Bastian Schroll
                  last edited by 6 Jul 2020, 19:20

                  @Bastian-Schroll a friend of mine was with the same problem.

                  Uninstalled suuntolink, switched off bluetooth and reboot the computer, after that installed again Suuntolink and worked. But I don’t know why this worked.

                  Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                  B 1 Reply Last reply 6 Jul 2020, 19:27 Reply Quote 0
                  • B Offline
                    Bulkan Moderator
                    last edited by 6 Jul 2020, 19:20

                    Let me add, reset the watch to factory settings.

                    Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                    1 Reply Last reply Reply Quote 0
                    • B Offline
                      Bastian Schroll @Bulkan
                      last edited by 6 Jul 2020, 19:27

                      @Bulkan i had tried this on two different PCs

                      Also tried a manual downgrade to 1.12.## which also failed, but after that i tried the newest version again and it run till the last step but then the watch does some disconnects and the update failed again

                      1 Reply Last reply Reply Quote 0
                      • I Offline
                        isazi Moderator @Bastian Schroll
                        last edited by 6 Jul 2020, 19:31

                        @Bastian-Schroll try also with the Suunto App. There is a support tab in settings.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        B 1 Reply Last reply 6 Jul 2020, 19:46 Reply Quote 0
                        • B Offline
                          Bastian Schroll @isazi
                          last edited by 6 Jul 2020, 19:46

                          @isazi OK I tried also the message via app now… Let’s see 🙂

                          1 Reply Last reply Reply Quote 1
                          • B Offline
                            Bastian Schroll
                            last edited by Bastian Schroll 7 Jul 2020, 07:31 7 Jul 2020, 07:31

                            Reached someone at the hotline - very fast support here 👍
                            Watch goes now to Suunto via express shipping.

                            I want to thank you, for your help and will give you a update in a few days 🙂 Lets see …

                            1 Reply Last reply Reply Quote 2
                            • B Offline
                              Bastian Schroll
                              last edited by 9 Jul 2020, 15:32

                              Arrived at the service center this morning.
                              Now its on his way back to me. Very fast support. Lets see the result when it arrives here.

                              Dear customer, I have replaced your device with a replacement unit.
                              […]
                              Best regards, Suunto Service Center

                              1 Reply Last reply Reply Quote 1
                              • B Offline
                                Bastian Schroll
                                last edited by 14 Jul 2020, 05:20

                                Yesterday my watch came back to me - and it works fine now.
                                Lets see the first training today - thanks for your help anyway.

                                🙂

                                1 Reply Last reply Reply Quote 4
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