Suunto 7 value pack

[Dimitrios Kanellopoulos]

@Tom-Broekaert you should have an email after 1-2weeks of activating the product

[iTomB]

okay, just a little more patience then :-).
Thx @Dimitrios-Kanellopoulos

[Dimitrios Kanellopoulos]

@Tom-Broekaert You can always send a message to support about this.

[Brad_Olwin]

@Tom-Broekaert You might try connecting with the app and see if you get a request for a charge?

[Dimitrios Kanellopoulos]

Hi @Tom-Broekaert I did check for you.

Once you have paired the watch with the App (Suunto app) then in (8h-48h max you) should have an email

[iTomB]

Sorry to say but nope, no e-mail.
Connected my watch to the Suunto app from the beginning, tomorrow it wil be a week…

[Dimitrios Kanellopoulos]

@Tom-Broekaert please send a contact to support. Something must have gone wrong

[iTomB]

I’ve send an e-mail to support on 23d july and waiting for an answer…

[Jamie BG]

@Tom-Broekaert
yes received this - came through on the email I registered my S7 on.

No benefit for me. Look to be more of a trap than anything - just offers use of a service for a couple of months.

[iTomB]

Thanks @Jamie-BG .
Suunto headquarters is investigating my case. I’ve used different e-mails for the purchase and the registration of the Suunto app and seems to be very confusing for Suunto
Tom

[Jamie BG]

Tell me about it. It shouldn’t be difficult to register your product, however some companies make it an absolute mission. Will not mention names, but did find Suunto not the easiest. No real clear cut method option to do so.

[A Former User]

@Tom-Broekaert said in Suunto 7 value pack:

Thanks @Jamie-BG .
Suunto headquarters is investigating my case. I’ve used different e-mails for the purchase and the registration of the Suunto app and seems to be very confusing for Suunto
Tom

Did you contact them on any special email? How long until they replied?

[iTomB]

My initial mail was sent on 23 July.
Today I received the mail with the value pack.
Dimitrios intervened twice tobspeed things up