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    Suunto wear app crashes and watch reboot during run

    Scheduled Pinned Locked Moved Suunto 7
    18 Posts 11 Posters 1.4k Views 13 Watching
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    • isaziI Offline
      isazi Moderator @olymay
      last edited by

      @olymay does it always do that following a route?

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      olymayO 1 Reply Last reply Reply Quote 0
      • olymayO Offline
        olymay Gold Members @isazi
        last edited by

        @isazi Yes it does, every single time I try to follow a route and it has been three different routes. However, as of yesterday afternoon, it now does the reboots and crashes during normal exercise tracking and NOT following a route. This is getting silly and I am on the verge of sending it back.

        Suunto 7 Graphite Copper
        Suunto App Beta (Android - Pixel 6 Pro)

        BulkanB 1 Reply Last reply Reply Quote 0
        • BulkanB Offline
          Bulkan Moderator @olymay
          last edited by

          @olymay ok we have to follow up the conversation in one place. 😉

          Hiking and running crashes following a route?

          I’m starting to think that is a real bug this thing.

          Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

          olymayO 1 Reply Last reply Reply Quote 0
          • olymayO Offline
            olymay Gold Members @Bulkan
            last edited by

            @Bulkan Running crashes now every time I use it, whether following a route or not. This has rendered to watch useless for activity tracking.

            Yes, this is a real and serious bug.

            Suunto 7 Graphite Copper
            Suunto App Beta (Android - Pixel 6 Pro)

            pilleusP Brad_OlwinB 2 Replies Last reply Reply Quote 0
            • pilleusP Offline
              pilleus @olymay
              last edited by

              @olymay which smartphone do you use?

              https://www.instagram.com/moves.are.life/
              Suunto Vertical Black Lime
              Suunto 9 Peak Pro Black
              Suunto Spartan Ultra Stealth Titanium

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              • olymayO Offline
                olymay Gold Members @pilleus
                last edited by

                @pilleus I have a Google Pixel 4XL running Android 11 and all apps fully updated.

                Suunto 7 Graphite Copper
                Suunto App Beta (Android - Pixel 6 Pro)

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                • Brad_OlwinB Offline
                  Brad_Olwin Moderator @olymay
                  last edited by

                  @olymay This may be a hardware issue, I would contact support as this is not normal.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  pilleusP 1 Reply Last reply Reply Quote 0
                  • pilleusP Offline
                    pilleus @Brad_Olwin
                    last edited by

                    @Brad_Olwin I experienced it on two S7 watches and after a factory reset or two 😊 and the annoying of the battery optimisation and the autostart of the Suunto app on the phone the problem is solved.

                    https://www.instagram.com/moves.are.life/
                    Suunto Vertical Black Lime
                    Suunto 9 Peak Pro Black
                    Suunto Spartan Ultra Stealth Titanium

                    olymayO 1 Reply Last reply Reply Quote 0
                    • olymayO Offline
                      olymay Gold Members @pilleus
                      last edited by

                      @pilleus On my phone I have the Suunto App exempt from battery optimisation and it has never autostarted (I can’t even see an option to turn that on or off).

                      Suunto 7 Graphite Copper
                      Suunto App Beta (Android - Pixel 6 Pro)

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                      • olymayO Offline
                        olymay Gold Members
                        last edited by

                        I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

                        Suunto 7 Video

                        Suunto 7 Graphite Copper
                        Suunto App Beta (Android - Pixel 6 Pro)

                        kriparK 1 Reply Last reply Reply Quote 0
                        • kriparK Offline
                          kripar @olymay
                          last edited by

                          @olymay I had the same happen to me today. Rebooted once, and other times it went to the watch face. Is it still a problem for you?

                          olymayO 1 Reply Last reply Reply Quote 0
                          • olymayO Offline
                            olymay Gold Members @kripar
                            last edited by

                            @kripar It is, but there is a pretty simple workaround. I believe there is a fix for this coming in the next update (which should be soon, fingers crossed!)

                            1 - go into the watch settings and disable ‘power saver tilt’
                            2 - immediately restart the watch
                            3 - check to make sure ‘power saver tilt’ is off
                            4 - in the WearOS app on your phone, make sure to toggle off both setting under silence phone when wearing watch

                            there are a few other combinations that apparently work, but this is the option i tried and it has worked for me.

                            Suunto 7 Graphite Copper
                            Suunto App Beta (Android - Pixel 6 Pro)

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