Suunto wear app crashes and watch reboot during run
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@olymay ok we have to follow up the conversation in one place.
Hiking and running crashes following a route?
I’m starting to think that is a real bug this thing.
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@Bulkan Running crashes now every time I use it, whether following a route or not. This has rendered to watch useless for activity tracking.
Yes, this is a real and serious bug.
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@olymay which smartphone do you use?
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@pilleus I have a Google Pixel 4XL running Android 11 and all apps fully updated.
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@olymay This may be a hardware issue, I would contact support as this is not normal.
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@Brad_Olwin I experienced it on two S7 watches and after a factory reset or two
and the annoying of the battery optimisation and the autostart of the Suunto app on the phone the problem is solved. -
@pilleus On my phone I have the Suunto App exempt from battery optimisation and it has never autostarted (I can’t even see an option to turn that on or off).
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I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.
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@olymay I had the same happen to me today. Rebooted once, and other times it went to the watch face. Is it still a problem for you?
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@kripar It is, but there is a pretty simple workaround. I believe there is a fix for this coming in the next update (which should be soon, fingers crossed!)
1 - go into the watch settings and disable ‘power saver tilt’
2 - immediately restart the watch
3 - check to make sure ‘power saver tilt’ is off
4 - in the WearOS app on your phone, make sure to toggle off both setting under silence phone when wearing watchthere are a few other combinations that apparently work, but this is the option i tried and it has worked for me.