Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?
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@herchu you can contact support directly from the Suunto app. Or check the website for the phone number in your country.
This is a community forum, not support.Watch: Suunto Vertical Ti
Blog: isazi's home
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@isazi Thanks for the advice, I did not know I could do it from the app. I just send a support request.
Yes I am aware this was a community forum; and was looking exactly for this type of help from you, other users – I am unfamiliar with the suunto app, and was struggling to get help among other things.
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@herchu regarding MC export - no, nobody should do it manually. But even beloved MC may have it bugs and problems, or may be email hasn’t been delivered (sometimes they got blocked by spamlists and don’t even appear in you spam folder). You can ask support regarding that too.
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And for everyone who may encounter this topic - MC moves sync shutdown doesn’t mean MC history access shutdown (at least the same time) and for sure doesn’t mean MC to Suunto App transfer shutdown - you’ll be able to do transfer any time, your moves, descriptions, pictures won’t be lost
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@herchu said in Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?:
Thanks @pavel-samokha ! Your response is relieving, but I would love to ask more detail…
Can you clarify where do I contact support? All my searches yesterday ended up in this forum - while I think there should be a support email.
And for the movescount export – I don’t want to repeat it… I want it to complete, as I have not received any email news about my data. I imagine someone from Suunto needs to do it manually? (I can’t imagine it takes so much time to complete if there is any automated/batch process running in their servers)
To relieve you, the export from movescount take about 2 days for me. It had all data. I also tried the export manually with scripts but it missed some files I don’t know why, so account export by suunto was the answer .
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Differences in metrics and data in MC vs. SA, best way to complete the migration?
I’ve been using SA and MC in parallel for some time and have data in both databases, but there are differences.
MC was set up to sync to sports-tracker way before SA was released, which I forgot about.
I had set up a different account in SA when I started playing with it, but later on accidentally switched to the
SA account, which was set up in MC for sync. Now I have nearly all activities in both, but there are differences:- In MC I have pictures (which the SA import can sync) and tags (won’t sync to SA), which aren’t in SA
- SA shows VO2max and S+ metrics for activities recorded with S9B, which aren’t shown on MC
- Both MC and SA show running performance for activities recorded with A3P
Here’s the question: how will I retain most of the data, if I keep what’s in SA already or re-create my SA account and do a history import? Does MC store the original files downloaded from the watch so that the history import to SA reproduces VO2max and S+ metrics in SA?
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@halajos said in Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?:
Differences in metrics and data in MC vs. SA, best way to complete the migration?
I’ve been using SA and MC in parallel for some time and have data in both databases, but there are differences.
MC was set up to sync to sports-tracker way before SA was released, which I forgot about.
I had set up a different account in SA when I started playing with it, but later on accidentally switched to the
SA account, which was set up in MC for sync. Now I have nearly all activities in both, but there are differences:- In MC I have pictures (which the SA import can sync) and tags (won’t sync to SA), which aren’t in SA
- SA shows VO2max and S+ metrics for activities recorded with S9B, which aren’t shown on MC
- Both MC and SA show running performance for activities recorded with A3P
Here’s the question: how will I retain most of the data, if I keep what’s in SA already or re-create my SA account and do a history import? Does MC store the original files downloaded from the watch so that the history import to SA reproduces VO2max and S+ metrics in SA?
@Dimitrios-Kanellopoulos may I ask your suggestion? Sorry to bother…
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@halajos we can try this. Create a new SA account and I can unlock the hisotry import. Import MC to there , check how it looks for you and decide what todo. (Keep old SA or new SA)
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@halajos
My personal feeling is that you have to make a choice between the workout (and thus the data) you want to keep : those synced with true SuuntoApp to your SuuntoApp account, those synced from MC to Sporttracker (and thus in SuuntoApp account, but with some bad/missing data), and/or official transition sync from whole your MC history to your SA account.
But official transition will surely skip already existing activities, or create a duplicate.
Or you create a fresh new SA account, but will loose all your specific SA metrics.
Big mess in perspective. -
@Dimitrios-Kanellopoulos said in Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?:
@halajos we can try this. Create a new SA account and I can unlock the hisotry import. Import MC to there , check how it looks for you and decide what todo. (Keep old SA or new SA)
I did MC history import into a new, clean SA account. My activities randomly missing HR chart. Average and max. values are shown, as well as zones distribution, but no HR chart. I have the same symptoms as in this thread: https://forum.suunto.com/topic/3483/movescount-history-import-completed-but-hr-data-missing?_=1601993447940
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@halajos said in Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?:
@Dimitrios-Kanellopoulos said in Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?:
@halajos we can try this. Create a new SA account and I can unlock the hisotry import. Import MC to there , check how it looks for you and decide what todo. (Keep old SA or new SA)
I did MC history import into a new, clean SA account. My activities randomly missing HR chart. Average and max. values are shown, as well as zones distribution, but no HR chart. I have the same symptoms as in this thread: https://forum.suunto.com/topic/3483/movescount-history-import-completed-but-hr-data-missing?_=1601993447940
@Dimitrios-Kanellopoulos I would like take the opportunity to repeat the history import with your assistance, I really appreciate your kindness! Although I didn’t have any activities in the SA account prior the import, looks like some activity/sleep data was there, and seemingly the HR charts went missing from that point. I have now re-created the SA account from scratch, cleared app cache and hope for the best.
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@halajos send me a Pm with your email that is connected to MC (SA account email)
