Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?

herchu · 3 Oct 2020, 14:55

Re: Is there anyy Official info how to move all data from Movescount to Suunto App?

We are very close to Movescount shutdown. The site contains lots of moves from all of us. To me, it’s not just information about routes, places I found, tracks to replay – it’s also performance and medical data (every heartbeat from runs since 2015 is there for me).

I found the process of migrating absolutely painful. I tried it many times over last few months; apparently my account, having been created the very first day they announced the move, was a bit scrambled (somehow linked but not linked between MC and ST and would never work). Finally, I was able to log in.

I linked my watch (so this imported 38 moves from it). So I can browse my calendar in Suunto app back to May, 2020. Counting the various moves, it’s 30+ so they all come from my watch
I also linked Moves count. It took a long time, but then it said it imported about 350 moves. Can I ask where they have been imported? I have data back since 2015, and they are not visible in my Suunto app.
My Movescount site says I have 458 moves - more than what the Suuntu app said! So I found an option in Movescount to export all my data… which simply turned into a message: "The export may take up to a month, you will receive an email. Still waiting.
As a safety measure, since a month from now Movescount will be gone, I wanted to export all my data. Locally, to my own computer. I found several scripts based on Firefox+Greasemonkey, and ended up using a slightly modified version of this https://blog.cvirikanie.eu/batch-export-movescount-data/ (with 2 small fixes I can detail). Then I did the painful process of going over each of my moves, clicking them (multi-select) on a 10-elements table, and exporting them all via this script – which spawns 20+ browser windows, waits for downloads to finish, found some that would never download with errors from the server… Anyway, now I have ~900 files (KML and GPX) that I can backup myself.

I wonder if others have better experiences. In particular: Can you reliably import ALL the moves into Suunto app?

Also, hopefully my experience will help others export precious data, that they should own.

pavel.samokha · 3 Oct 2020, 15:00

@herchu In case you have not all your data transferred please contact support, they have a way to repeat your data transfer from MC to Suunto App.
You won’t lose your data, don’t worry.
Also afaik, you can repeat Movescount export after a month.

herchu · 3 Oct 2020, 15:07

Thanks @pavel-samokha ! Your response is relieving, but I would love to ask more detail…

Can you clarify where do I contact support? All my searches yesterday ended up in this forum - while I think there should be a support email.

And for the movescount export – I don’t want to repeat it… I want it to complete, as I have not received any email news about my data. I imagine someone from Suunto needs to do it manually? (I can’t imagine it takes so much time to complete if there is any automated/batch process running in their servers)

isazi · 3 Oct 2020, 15:09

@herchu you can contact support directly from the Suunto app. Or check the website for the phone number in your country.
This is a community forum, not support.

herchu · 3 Oct 2020, 15:23

@isazi Thanks for the advice, I did not know I could do it from the app. I just send a support request.

Yes I am aware this was a community forum; and was looking exactly for this type of help from you, other users – I am unfamiliar with the suunto app, and was struggling to get help among other things.

pavel.samokha · 3 Oct 2020, 15:30

@herchu regarding MC export - no, nobody should do it manually. But even beloved MC may have it bugs and problems, or may be email hasn’t been delivered (sometimes they got blocked by spamlists and don’t even appear in you spam folder). You can ask support regarding that too.

pavel.samokha · 3 Oct 2020, 15:36

And for everyone who may encounter this topic - MC moves sync shutdown doesn’t mean MC history access shutdown (at least the same time) and for sure doesn’t mean MC to Suunto App transfer shutdown - you’ll be able to do transfer any time, your moves, descriptions, pictures won’t be lost

A Former User · 3 Oct 2020, 19:57

@herchu said in Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?:

Thanks @pavel-samokha ! Your response is relieving, but I would love to ask more detail…

Can you clarify where do I contact support? All my searches yesterday ended up in this forum - while I think there should be a support email.

And for the movescount export – I don’t want to repeat it… I want it to complete, as I have not received any email news about my data. I imagine someone from Suunto needs to do it manually? (I can’t imagine it takes so much time to complete if there is any automated/batch process running in their servers)

To relieve you, the export from movescount take about 2 days for me. It had all data. I also tried the export manually with scripts but it missed some files I don’t know why, so account export by suunto was the answer .

halajos · 5 Oct 2020, 08:14

Differences in metrics and data in MC vs. SA, best way to complete the migration?
I’ve been using SA and MC in parallel for some time and have data in both databases, but there are differences.
MC was set up to sync to sports-tracker way before SA was released, which I forgot about.
I had set up a different account in SA when I started playing with it, but later on accidentally switched to the
SA account, which was set up in MC for sync. Now I have nearly all activities in both, but there are differences:

In MC I have pictures (which the SA import can sync) and tags (won’t sync to SA), which aren’t in SA
SA shows VO2max and S+ metrics for activities recorded with S9B, which aren’t shown on MC
Both MC and SA show running performance for activities recorded with A3P

Here’s the question: how will I retain most of the data, if I keep what’s in SA already or re-create my SA account and do a history import? Does MC store the original files downloaded from the watch so that the history import to SA reproduces VO2max and S+ metrics in SA?

halajos · 6 Oct 2020, 08:07

@halajos said in Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?:

Differences in metrics and data in MC vs. SA, best way to complete the migration?
I’ve been using SA and MC in parallel for some time and have data in both databases, but there are differences.
MC was set up to sync to sports-tracker way before SA was released, which I forgot about.
I had set up a different account in SA when I started playing with it, but later on accidentally switched to the
SA account, which was set up in MC for sync. Now I have nearly all activities in both, but there are differences:

In MC I have pictures (which the SA import can sync) and tags (won’t sync to SA), which aren’t in SA

SA shows VO2max and S+ metrics for activities recorded with S9B, which aren’t shown on MC

Both MC and SA show running performance for activities recorded with A3P

Here’s the question: how will I retain most of the data, if I keep what’s in SA already or re-create my SA account and do a history import? Does MC store the original files downloaded from the watch so that the history import to SA reproduces VO2max and S+ metrics in SA?

@Dimitrios-Kanellopoulos may I ask your suggestion? Sorry to bother…

Dimitrios Kanellopoulos · 6 Oct 2020, 08:31

@halajos we can try this. Create a new SA account and I can unlock the hisotry import. Import MC to there , check how it looks for you and decide what todo. (Keep old SA or new SA)

Mff73 · 6 Oct 2020, 08:33

@halajos
My personal feeling is that you have to make a choice between the workout (and thus the data) you want to keep : those synced with true SuuntoApp to your SuuntoApp account, those synced from MC to Sporttracker (and thus in SuuntoApp account, but with some bad/missing data), and/or official transition sync from whole your MC history to your SA account.
But official transition will surely skip already existing activities, or create a duplicate.
Or you create a fresh new SA account, but will loose all your specific SA metrics.
Big mess in perspective.

halajos · 6 Oct 2020, 14:11

@Dimitrios-Kanellopoulos said in Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?:

@halajos we can try this. Create a new SA account and I can unlock the hisotry import. Import MC to there , check how it looks for you and decide what todo. (Keep old SA or new SA)

I did MC history import into a new, clean SA account. My activities randomly missing HR chart. Average and max. values are shown, as well as zones distribution, but no HR chart. I have the same symptoms as in this thread: https://forum.suunto.com/topic/3483/movescount-history-import-completed-but-hr-data-missing?_=1601993447940

halajos · 6 Oct 2020, 21:19

@halajos said in Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?:

@Dimitrios-Kanellopoulos said in Final call for migration from Movescount -- How to migrate *ALL* moves to Suunto app?:

@halajos we can try this. Create a new SA account and I can unlock the hisotry import. Import MC to there , check how it looks for you and decide what todo. (Keep old SA or new SA)

I did MC history import into a new, clean SA account. My activities randomly missing HR chart. Average and max. values are shown, as well as zones distribution, but no HR chart. I have the same symptoms as in this thread: https://forum.suunto.com/topic/3483/movescount-history-import-completed-but-hr-data-missing?_=1601993447940

@Dimitrios-Kanellopoulos I would like take the opportunity to repeat the history import with your assistance, I really appreciate your kindness! Although I didn’t have any activities in the SA account prior the import, looks like some activity/sleep data was there, and seemingly the HR charts went missing from that point. I have now re-created the SA account from scratch, cleared app cache and hope for the best.

Dimitrios Kanellopoulos · 7 Oct 2020, 07:40

@halajos send me a Pm with your email that is connected to MC (SA account email)