So, what are you going to do after Movescount closes?

Egika

@lohtse yes, Suunto does look into this forum. Some employees comment here on a regulars basis
Still it is not a valid claim to speak of “we all” in this respect.

@André-Faria This forum is a valid platform to make voices heard in Suunto. Just the decision about the digital platform change was made more than a year ago. While user’s input is always valid and important, it won’t change this important move that surely was thought through very well.

lohtse

@Egika said in So, what are you going to do after Movescount closes?:

it won’t change this important move that surely was thought through very well.

Am assuming that is sarcasm lol

lohtse

@Egika said in So, what are you going to do after Movescount closes?:

@lohtse yes, Suunto does look into this forum. You have been discussing with a Suunto employee most of the time
Still it is not a valid claim to speak of “we all” in this respect.

I was aware I was but sadly though this may be the case those at Suunto are certainly not listening to what is said, So my comment was meant as a wider comment referring to Suuntos management etc.

Egika

@lohtse er - no
why should it.
And what do you expect to get from this discussion?

Listening to somebody does not always mean to follow everyone’s voice.
Otherwise a company would go nowhere but into chaos.
The users voting in this forum for features of the new app (this is what the forum was initially built for) surely made it into priorisation of tasks in R&D. Some employee did collect the data and write summaries and reports. Together with other input this was part of the product management decisions.

Still the move to start the all mobile app and leave MC behind had been taken even before.

Fenr1r

@Egika said in So, what are you going to do after Movescount closes?:

Still the move to start the all mobile app and leave MC behind had been taken even before. [My emphasis]

Which is an ethical, if not more “serious”, problem.

That day, or a later one >=2yrs from the closure, would have been the day to remove Ambits & Traverses from sale. And/or, at the very least, remove all MC-dependent functions from the spec sheets for all watches.

The continued, albeit terminal, existence of MC would have been a ~2yr bonus and veteran owners would still be grumpy but noone else would have been unaware, at point of sale, that they were to be deprived of a purchased function within guarantee.

what do you expect to get from this discussion?

Rhetorical satisfaction? Much like that question?

But you’re right. As wise philosophers T(T) Logan and WS Preston have said, this will all soon be dust in the wind. (Dude.)

lohtse

@Egika said in So, what are you going to do after Movescount closes?:

Still the move to start the all mobile app and leave MC behind had been taken even before.

Hmmmmm and that does not come across as a "stab in the back and get as much money as we can in the process"at all does it!?

Again shows how little they value their customers…

Simply no honesty from Suunto…

And they expect too keep their loyal customers

@Egika said in So, what are you going to do after Movescount closes?:

@lohtse yes, Suunto does look into this forum. You have been discussing with a Suunto employee most of the time
Still it is not a valid claim to speak of “we all” in this respect.

@André-Faria This forum is a valid platform to make voices heard in Suunto. Just the decision about the digital platform change was made more than a year ago. While user’s input is always valid and important, it won’t change this important move that surely was thought through very well.

I totally understand, in fact I am product engineer in a sports brand, so I know I things work sometimes.
The changed was annouced one year ago, but for Ambit 3 users, not much has changed. Ok the watch is now supported. which is great.
But what was also said, and very well, this is a watch that is still sold today, and that lost most of the features it had.
In fact, it was what I told to suunto by email: I only updated the A2 to A3 due to bluetooth/wireless capabilities and workouts. Now I end up with a A2.
Not good strategy, but totally understand where suunto wants to go, to dive us into a better experience (like S9).
But for that 30% discount is not enough, as others said we can get that in other stores/times of the year. It is not only for the money and sustainability, is the feeling of the client.
Hope to have helped

isazi

@André-Faria said in So, what are you going to do after Movescount closes?:

The changed was annouced one year ago, but for Ambit 3 users, not much has changed. Ok the watch is now supported. which is great.

Just for clarity, it was almost 2 years ago.

@isazi said in So, what are you going to do after Movescount closes?:

@André-Faria said in So, what are you going to do after Movescount closes?:

The changed was annouced one year ago, but for Ambit 3 users, not much has changed. Ok the watch is now supported. which is great.

Just for clarity, it was almost 2 years ago.

Still.
Just saying it will end and still sell the watch with same specs (only some time ago it was changed in their website) is not we could call professional from a company.
Regarding old users, they made it compatible, which is better than nothing, but still, I feel it is not enough.
But again, our complaints depends on our benchmark. If you take garmin as example, they also don’t listen to their customers (but they support old products).
But other companies listen and take them very seriously (take the example of decathlon with their platform of co-creation

stromdiddily

@lohtse it’s not about it not happening to Suunto. It’s about when it happens, it’s not going to brick their watches like it did for Garmin.

@stromdiddily said in So, what are you going to do after Movescount closes?:

@lohtse it’s not about it not happening to Suunto. It’s about when it happens, it’s not going to brick their watches like it did for Garmin.

When did it brick watches for Garmin?

Ennoch

@Egika said in So, what are you going to do after Movescount closes?:

@lohtse er - no
why should it.
And what do you expect to get from this discussion?

Listening to somebody does not always mean to follow everyone’s voice.
Otherwise a company would go nowhere but into chaos.
The users voting in this forum for features of the new app (this is what the forum was initially built for) surely made it into priorisation of tasks in R&D. Some employee did collect the data and write summaries and reports. Together with other input this was part of the product management decisions.

Still the move to start the all mobile app and leave MC behind had been taken even before.

Voting for new features is one thing, and I have no issue with that. What I have a fundamental issue with is Suunto removing features, and telling us that we should be happy with the new App, and that if we’re lucky, our suggestions for new features may be included. Like getting some little paper certificate at a school fete. Yes, I know that not all Suunto employees will agree with the direction of the company but unfortunately the public face of the company is its policies, and removing features and functionality from the watch while refusing to acknowledge that users will lose out significantly in this regard is contributing to the significant ill feeling towards the company.

For me, losing the web front end is poor and losing the analysis is poor. But losing POIs is fundamentally unworkable as I use POIs for navigating far more than pre-planned routes. Yet promise after promise of these being included in the App have not produced any function. If I’d made some oddball suggestion for a feature I would like and it wasn’t included that’s one thing. But Suunto have fundamentally changed the features of my watch, and the watches of others, which means we can no longer use them for their intended purpose. We’re all going round in circles here as there are those of us who feel we’ve had a knife stuck in our backs by Suunto, you’ve got Suunto dogmatically telling us the App is great and it’s getting ever better (that it may be but when it’s an app the argument and appeal is lost on me), and you’ve got fanboys or users who came into the later architecture and clearly bought the new products without any need for the older features. But here’s the thing, we paid Suunto lots of money for products which are now useless to us. This is way more than saying ‘oh, I don’t like the look of the new App’, or finding a new way to use the technology. Features we bought the product based on, in recent times, have been removed from us and not replaced.

lohtse

Actually feels the addition of Ambits and Traverse’s etc was an after thought… And was never the intention.

lohtse

@Ennoch said in So, what are you going to do after Movescount closes?:

But losing POIs is fundamentally unworkable as I use POIs for navigating far more than pre-planned routes

Crap we have lost that feature too!!! Is that the creating and uploading of new ones?? I still have some on my watch!

stromdiddily

@André-Faria to clarify, users were not able to upload activities or update any settings in their watches due to the attack. I suppose recording an activity but not being able to do anything with it would be classified as just north of bricking

isazi

@stromdiddily you can modify most settings on the device itself for most (all?) Garmin devices. And if your device does not have music, you can access the storage partition and get the fit files out.

Ennoch

@lohtse said in So, what are you going to do after Movescount closes?:

@Ennoch said in So, what are you going to do after Movescount closes?:

But losing POIs is fundamentally unworkable as I use POIs for navigating far more than pre-planned routes

Crap we have lost that feature too!!! Is that the creating and uploading of new ones?? I still have some on my watch!

Yup, that is why I’m so utterly pissed off with Suunto over all this - 75% of my nav is done via POI’s, and the final 25% using pre-planned routes. I now can’t get POI’s onto the watch until at some point in the future (God knows when) Suunto get that functionality into the App. Suunto have fundamentally taken away the main feature of the watch for me and then act all ignorant (of its impact) and arrogant (“the App is better”) when I dare suggest that this has destroyed the primary reason I bought their product.

We can still record these points in the watch when we’re stood in the spot on the ground but we can’t create them to download to the watch, nor can we upload new ones to Movescount that we’ve recorded in the field. We now need to note them down with pen and paper…ridiculous.

@stromdiddily said in So, what are you going to do after Movescount closes?:

@André-Faria to clarify, users were not able to upload activities or update any settings in their watches due to the attack. I suppose recording an activity but not being able to do anything with it would be classified as just north of bricking

My understanding was that you could still drag and drop new GPX routes to the watch, and copy activity files from the watch by using it as a discoverable USB device? Or is that functionality only available on the Fenix series?

lohtse

@Ennoch said in So, what are you going to do after Movescount closes?:

@lohtse said in So, what are you going to do after Movescount closes?:

@Ennoch said in So, what are you going to do after Movescount closes?:

But losing POIs is fundamentally unworkable as I use POIs for navigating far more than pre-planned routes

Crap we have lost that feature too!!! Is that the creating and uploading of new ones?? I still have some on my watch!

Yup, that is why I’m so utterly pissed off with Suunto over all this - 75% of my nav is done via POI’s, and the final 25% using pre-planned routes. I now can’t get POI’s onto the watch until at some point in the future (God knows when) Suunto get that functionality into the App. Suunto have fundamentally taken away the main feature of the watch for me and then act all ignorant (of its impact) and arrogant (“the App is better”) when I dare suggest that this has destroyed the primary reason I bought their product.

We can still record these points in the watch when we’re stood in the spot on the ground but we can’t create them to download to the watch, nor can we upload new ones to Movescount that we’ve recorded in the field. We now need to note them down with pen and paper…ridiculous.

@stromdiddily said in So, what are you going to do after Movescount closes?:

@André-Faria to clarify, users were not able to upload activities or update any settings in their watches due to the attack. I suppose recording an activity but not being able to do anything with it would be classified as just north of bricking

My understanding was that you could still drag and drop new GPX routes to the watch, and copy activity files from the watch by using it as a discoverable USB device? Or is that functionality only available on the Fenix series?

Just to clarify…we can’t even create them in movescount web and upload via Suunto app?

Ennoch

@lohtse

No, no way to put new POI’s onto the watch.

@stromdiddily said in So, what are you going to do after Movescount closes?:

@André-Faria to clarify, users were not able to upload activities or update any settings in their watches due to the attack. I suppose recording an activity but not being able to do anything with it would be classified as just north of bricking

I guess you must be mistaken.
They could. I saw that some features retrieved errors, but most of them was possible.
Uploading activities was just connecting the device to computer and you had acess to the activity file.
it wasn’t connected, but it was possible do most of stuff. Like I did on edge 530. I even updated firmware. Uploaded routes, managed POIs, etc.
All offline.