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    App suggests firmware update, SuuntoLink says up to date

    Scheduled Pinned Locked Moved Suunto 9
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    • M Offline
      mfischer01
      last edited by

      My Suunto App informs me that there is an update available for my watch, but when I fire up SunntoLink it says that my watch is up to date (2.11.38).

      Does anybody know what to do?

      By the way, on a similar topic, I think Suunto should make firmware updates available through the app, or, even better, provide software for Linux. It is exceptionally annoying having to fire up a Windows VM just for a firmware update for a watch…

      Thanks, Mike

      isaziI 1 Reply Last reply Reply Quote 0
      • isaziI Offline
        isazi Moderator @mfischer01
        last edited by

        @mfischer01 try to update Suuntolink. If it doesn’t work, delete and reinstall Suuntolink, or force update by downloading the firmware and carry it to Suuntolink with your mouse.

        I’m also one of the “need a VM to update the firmware” users.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        1 Reply Last reply Reply Quote 1
        • M Offline
          mfischer01
          last edited by

          Hi,

          I reinstalled SuuntoLink, but nothing changed. Where do I download the firmware?

          Thanks, Mike

          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @mfischer01
            last edited by

            @mfischer01 can it be some antivirus/firewall blocking suuntolink?

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            M 1 Reply Last reply Reply Quote 0
            • M Offline
              mfischer01 @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos I don’t think so, if that would be the case the application would not be able to connect to the Suunto servers at all…

              Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager @mfischer01
                last edited by

                @mfischer01 try tethering please

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                M 1 Reply Last reply Reply Quote 0
                • M Offline
                  mfischer01 @Dimitrios Kanellopoulos
                  last edited by Dimitrios Kanellopoulos

                  @Dimitrios-Kanellopoulos There is no networking issue, as you can see in the packet capture attached (Please remove the gpx ending, this forum wouldn’t let me upload a capture file). It takes a few attempts to select the proper cipher, but connection to firmware.geo.movescount.com is established…

                  Does anybody have an idea what I can do?! suunto_capture.pcapng.png

                  Saketo NemoS Mff73M 2 Replies Last reply Reply Quote 0
                  • Saketo NemoS Offline
                    Saketo Nemo Moderator @mfischer01
                    last edited by

                    @mfischer01 said in App suggests firmware update, SuuntoLink says up to date:

                    @Dimitrios-Kanellopoulos There is no networking issue,

                    However, if possible, try to change the type of connectivity. It has worked in the past

                    1 Reply Last reply Reply Quote 0
                    • Mff73M Offline
                      Mff73 @mfischer01
                      last edited by

                      @mfischer01
                      If you have a Suunto9 baro, you can see there for link to the FW for a manual update
                      https://forum.suunto.com/post/63276

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                      Suunto Vertical all black
                      Wife : S9PP
                      SA: Always the latest beta :)
                      Android 13, Galaxy S205G

                      M 1 Reply Last reply Reply Quote 3
                      • M Offline
                        mfischer01 @Mff73
                        last edited by

                        @Mff73 Thank you, the manual firmware update worked.

                        @Dimitrios-Kanellopoulos If there are that kind of networking issues on a PC where internet connection per se is working, Suunto should seriously work on the piece of cr** of software that SuuntoLink is.

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