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S9B crash during navigation.

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  • N Online
    nseslija Bronze Member @Brad_Olwin
    last edited by 4 Nov 2020, 08:59

    @Brad_OlwinThat is what I think also, I didn’t try that route that weekend, I tried another one, the one that I used at the beginning which I created and SA and everything was fine. I loaded problematic route on Monday and everything was fine, but I was not in the area of the route…

    Ambit 2S
    Ambit 3 Peak
    Suunto 9 baro
    Suunto Vertical Ti Solar

    1 Reply Last reply Reply Quote 0
    • A Offline
      Audaxjoe
      last edited by 25 Dec 2020, 14:34

      I have just had the same thing happen, and the watch after crashing went into the screen where it sows it is updating and stuck on that screen.

      When I got home and plugged the watch into Suunto Link it advised the watch needed fixing then updated the software (I was already running the latest version, so I guess reinstalled the softwear would be more accurate)

      I was navigating a 50k route in reverse, navigated perfectly for first six then crashed. I carried on for around 4k without navigation, tried to load the route again and it crashed. And then went into the download screed and stayed there for the couple of hours it took me to get home.

      Route was plotted in Kamoot and imported, waypoints added in SA. I do this with all routes and have never had an issue. I also cannot remember ever navigating a longer route in reverse. Could this maybe cause it?

      Suunto Vertical
      Suunto 9 BARO
      Garmin Fenix 3, 5
      Suunto Vector

      B D 2 Replies Last reply 25 Dec 2020, 14:46 Reply Quote 1
      • B Offline
        Brad_Olwin Moderator @Audaxjoe
        last edited by 25 Dec 2020, 14:46

        @Audaxjoe No, there may be an issue with this particular route. I would delete and reimport. If it crashes the watch again remake the route.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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        • D Offline
          Dimitrios Kanellopoulos Community Manager @Audaxjoe
          last edited by 25 Dec 2020, 14:48

          @Audaxjoe is this with the lastest software ? Because the latest software does prevent the down arrow thing

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

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          • A Offline
            Audaxjoe
            last edited by 25 Dec 2020, 16:09

            @Dimitrios-Kanellopoulos yes with the latest softwear, updated it on 20th of December. And had the down-arrow thing after I think the third crash. Pretty sure crash was caused by the route I was following, I think I actually tried to load the route in the navigation menu (i.e. when not doing an activity) when it crashed, I think for the third time and started up with down-arrow.

            I have had the watch 2 years and it has never crashed before.

            Suunto Vertical
            Suunto 9 BARO
            Garmin Fenix 3, 5
            Suunto Vector

            D 1 Reply Last reply 25 Dec 2020, 16:31 Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @Audaxjoe
              last edited by Dimitrios Kanellopoulos 25 Dec 2020, 16:31

              @Audaxjoe can it be a specific route ? Could you share that ?

              Also please next time it happens as soon as possible press send logs via suuntolink and paste the log id you will get here.

              This is important to understand and fix the issue asap.

              So keep that in mind

              For now.

              I need the gpx , and what app + app version you used.

              Thank you

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              A 1 Reply Last reply 25 Dec 2020, 17:38 Reply Quote 1
              • A Offline
                Audaxjoe
                last edited by 25 Dec 2020, 17:18

                I can send you the record files from SA, both times it crashed it still saved the file. Sadly, I deleted the GPX in SA I was navigating with, can you undelete in SA?

                Suunto Vertical
                Suunto 9 BARO
                Garmin Fenix 3, 5
                Suunto Vector

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                • A Offline
                  Audaxjoe @Dimitrios Kanellopoulos
                  last edited by 25 Dec 2020, 17:38

                  @Dimitrios-Kanellopoulos

                  https://www.suunto.com/move/joejord/5fe5d50d5041ef742cb08434

                  https://www.suunto.com/move/joejord/5fe5d50b7b9a556a54830886

                  SA version 4.33.1 release (4033001) on Android. Watch was updated on the 20th to latest version.

                  I have uploaded original GPX, I also added POI on the route in SA. And navigated in reverse. Navigated fine up to the first crash just under 6km in. Then I just recorded the walk and tried to turn on navigation again and it crashed as soon as navigation was selected.

                  As a test I loaded another route in the Navigation menu of the watch and that seems OK, then tried to load the one attached again, watch crashed again and download arrow appeared and did not go until I connected to a PC back home. Suunto Link them updated and wiped all the user data and settings from watch.

                  Christmas.gpx

                  Suunto Vertical
                  Suunto 9 BARO
                  Garmin Fenix 3, 5
                  Suunto Vector

                  D 3 Replies Last reply 26 Dec 2020, 08:03 Reply Quote 1
                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @Audaxjoe
                    last edited by 26 Dec 2020, 08:03

                    @Audaxjoe thank you

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

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                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @Audaxjoe
                      last edited by 26 Dec 2020, 08:04

                      @Audaxjoe you don’t need to connect to sl. Next time just hold the upper button 12s

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 1
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager @Audaxjoe
                        last edited by 26 Dec 2020, 08:05

                        @Audaxjoe the Christmas gpx doesn’t have waypoints right ?

                        If you manage to reload it at the watch and crash the watch please send the logs !

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        A 1 Reply Last reply 26 Dec 2020, 15:59 Reply Quote 0
                        • omunozO Offline
                          omunoz Silver Members
                          last edited by omunoz 26 Dec 2020, 14:57

                          Hi guys ,

                          The same problem I don’t know the but 3 restart in one route of 8Km , configuration if helps to fix the issue…

                          Route Create with :
                          https://www.plotaroute.com save to gpx and upload by https://quantified- self.io/ ( Note : Use POIS of plotaroute)
                          Screenshot 2020-12-26 at 15.52.58.png

                          Watch config : Trail running with Climb Hill Trainning , and Route navigation.

                          S9B Fw: 2.13.18
                          SA 2.0.0 (8608)

                          Watch: SV Fw: 2.40.44

                          IPhone 13 (Sim) IOS 18.5
                          Android 15.0 with Android Studio
                          macOS Sequoia 15.5 M1 & M2
                          Apps IOS: 2.45.3 (19258)
                          Apps Android: 4.107.2 (40107002)

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                          • A Offline
                            Audaxjoe @Dimitrios Kanellopoulos
                            last edited by 26 Dec 2020, 15:59

                            @Dimitrios-Kanellopoulos that is the original, I then uploaded it to SA and added waypoints. It crashed just a few hundred meters past the first waypoint. The route was being reversed also.

                            Unfortunately, I then deleted the one in SA when I got home.

                            Suunto Vertical
                            Suunto 9 BARO
                            Garmin Fenix 3, 5
                            Suunto Vector

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                            • D Offline
                              Dimitrios Kanellopoulos Community Manager
                              last edited by 26 Dec 2020, 16:25

                              Guys I’ll need logs about this. The log id. So after finishing your activity , connect to suunto app or preferably suuntolink.

                              Connect the watch to suunto link and press send logs. Paste the log id here.

                              Connect the watch to suunto app. There is a menu at the watch section to send logs. I need the time you performed the send logs and your email then.

                              Please try to use suuntolink as it contains more data.

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              1 Reply Last reply Reply Quote 3
                              • stromdiddilyS Offline
                                stromdiddily Gold Members
                                last edited by 26 Dec 2020, 18:14

                                Going to try and see if I can repro.

                                3rd party app to create route
                                Waypoints added in SA after import
                                Reverse direction + S+ features enabled

                                Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                                stromdiddilyS 1 Reply Last reply 26 Dec 2020, 23:45 Reply Quote 2
                                • omunozO Offline
                                  omunoz Silver Members
                                  last edited by 26 Dec 2020, 20:00

                                  I send logs/registers by SA

                                  Watch: SV Fw: 2.40.44

                                  IPhone 13 (Sim) IOS 18.5
                                  Android 15.0 with Android Studio
                                  macOS Sequoia 15.5 M1 & M2
                                  Apps IOS: 2.45.3 (19258)
                                  Apps Android: 4.107.2 (40107002)

                                  D 1 Reply Last reply 27 Dec 2020, 08:02 Reply Quote 0
                                  • stromdiddilyS Offline
                                    stromdiddily Gold Members @stromdiddily
                                    last edited by 26 Dec 2020, 23:45

                                    No dice in getting mine to crash w the above steps

                                    Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                    User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                                    1 Reply Last reply Reply Quote 1
                                    • D Offline
                                      Dimitrios Kanellopoulos Community Manager @omunoz
                                      last edited by 27 Dec 2020, 08:02

                                      @omunoz email and time you did it . Pm me

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      omunozO 1 Reply Last reply 28 Dec 2020, 13:01 Reply Quote 0
                                      • omunozO Offline
                                        omunoz Silver Members @Dimitrios Kanellopoulos
                                        last edited by 28 Dec 2020, 13:01

                                        @Dimitrios-Kanellopoulos
                                        Where email can I send ?

                                        Thanks

                                        Watch: SV Fw: 2.40.44

                                        IPhone 13 (Sim) IOS 18.5
                                        Android 15.0 with Android Studio
                                        macOS Sequoia 15.5 M1 & M2
                                        Apps IOS: 2.45.3 (19258)
                                        Apps Android: 4.107.2 (40107002)

                                        D 1 Reply Last reply 28 Dec 2020, 13:21 Reply Quote 0
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager @omunoz
                                          last edited by 28 Dec 2020, 13:21

                                          @omunoz pm me here in the forum or Facebook

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

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