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S9B crash during navigation.

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  • D Offline
    Dimitrios Kanellopoulos Community Manager @Audaxjoe
    last edited by 25 Dec 2020, 14:48

    @Audaxjoe is this with the lastest software ? Because the latest software does prevent the down arrow thing

    Community Manager / Admin @Suunto
    Creator of Quantified-Self.io
    youtube.com/c/dimitrioskanellopoulos
    https://instagram.com/dimitrioskanellopoulos
    https://www.strava.com/athletes/7586105

    1 Reply Last reply Reply Quote 0
    • A Offline
      Audaxjoe
      last edited by 25 Dec 2020, 16:09

      @Dimitrios-Kanellopoulos yes with the latest softwear, updated it on 20th of December. And had the down-arrow thing after I think the third crash. Pretty sure crash was caused by the route I was following, I think I actually tried to load the route in the navigation menu (i.e. when not doing an activity) when it crashed, I think for the third time and started up with down-arrow.

      I have had the watch 2 years and it has never crashed before.

      Suunto Vertical
      Suunto 9 BARO
      Garmin Fenix 3, 5
      Suunto Vector

      D 1 Reply Last reply 25 Dec 2020, 16:31 Reply Quote 0
      • D Offline
        Dimitrios Kanellopoulos Community Manager @Audaxjoe
        last edited by Dimitrios Kanellopoulos 25 Dec 2020, 16:31

        @Audaxjoe can it be a specific route ? Could you share that ?

        Also please next time it happens as soon as possible press send logs via suuntolink and paste the log id you will get here.

        This is important to understand and fix the issue asap.

        So keep that in mind

        For now.

        I need the gpx , and what app + app version you used.

        Thank you

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        A 1 Reply Last reply 25 Dec 2020, 17:38 Reply Quote 1
        • A Offline
          Audaxjoe
          last edited by 25 Dec 2020, 17:18

          I can send you the record files from SA, both times it crashed it still saved the file. Sadly, I deleted the GPX in SA I was navigating with, can you undelete in SA?

          Suunto Vertical
          Suunto 9 BARO
          Garmin Fenix 3, 5
          Suunto Vector

          1 Reply Last reply Reply Quote 0
          • A Offline
            Audaxjoe @Dimitrios Kanellopoulos
            last edited by 25 Dec 2020, 17:38

            @Dimitrios-Kanellopoulos

            https://www.suunto.com/move/joejord/5fe5d50d5041ef742cb08434

            https://www.suunto.com/move/joejord/5fe5d50b7b9a556a54830886

            SA version 4.33.1 release (4033001) on Android. Watch was updated on the 20th to latest version.

            I have uploaded original GPX, I also added POI on the route in SA. And navigated in reverse. Navigated fine up to the first crash just under 6km in. Then I just recorded the walk and tried to turn on navigation again and it crashed as soon as navigation was selected.

            As a test I loaded another route in the Navigation menu of the watch and that seems OK, then tried to load the one attached again, watch crashed again and download arrow appeared and did not go until I connected to a PC back home. Suunto Link them updated and wiped all the user data and settings from watch.

            Christmas.gpx

            Suunto Vertical
            Suunto 9 BARO
            Garmin Fenix 3, 5
            Suunto Vector

            D 3 Replies Last reply 26 Dec 2020, 08:03 Reply Quote 1
            • D Offline
              Dimitrios Kanellopoulos Community Manager @Audaxjoe
              last edited by 26 Dec 2020, 08:03

              @Audaxjoe thank you

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              1 Reply Last reply Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager @Audaxjoe
                last edited by 26 Dec 2020, 08:04

                @Audaxjoe you don’t need to connect to sl. Next time just hold the upper button 12s

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                1 Reply Last reply Reply Quote 1
                • D Offline
                  Dimitrios Kanellopoulos Community Manager @Audaxjoe
                  last edited by 26 Dec 2020, 08:05

                  @Audaxjoe the Christmas gpx doesn’t have waypoints right ?

                  If you manage to reload it at the watch and crash the watch please send the logs !

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  A 1 Reply Last reply 26 Dec 2020, 15:59 Reply Quote 0
                  • O Offline
                    omunoz Silver Members
                    last edited by omunoz 26 Dec 2020, 14:57

                    Hi guys ,

                    The same problem I don’t know the but 3 restart in one route of 8Km , configuration if helps to fix the issue…

                    Route Create with :
                    https://www.plotaroute.com save to gpx and upload by https://quantified- self.io/ ( Note : Use POIS of plotaroute)
                    Screenshot 2020-12-26 at 15.52.58.png

                    Watch config : Trail running with Climb Hill Trainning , and Route navigation.

                    S9B Fw: 2.13.18
                    SA 2.0.0 (8608)

                    Watch: SV Fw: 2.40.38

                    IPhone 13 (Sim) IOS 18.4.1
                    Android 15.0 with Android Studio
                    macOS Sequoia 15.4.1 M1 & M2
                    Apps IOS: 2.45.0 (19123)
                    Apps Android: 4.107.2 (40107002)

                    1 Reply Last reply Reply Quote 0
                    • A Offline
                      Audaxjoe @Dimitrios Kanellopoulos
                      last edited by 26 Dec 2020, 15:59

                      @Dimitrios-Kanellopoulos that is the original, I then uploaded it to SA and added waypoints. It crashed just a few hundred meters past the first waypoint. The route was being reversed also.

                      Unfortunately, I then deleted the one in SA when I got home.

                      Suunto Vertical
                      Suunto 9 BARO
                      Garmin Fenix 3, 5
                      Suunto Vector

                      1 Reply Last reply Reply Quote 0
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by 26 Dec 2020, 16:25

                        Guys I’ll need logs about this. The log id. So after finishing your activity , connect to suunto app or preferably suuntolink.

                        Connect the watch to suunto link and press send logs. Paste the log id here.

                        Connect the watch to suunto app. There is a menu at the watch section to send logs. I need the time you performed the send logs and your email then.

                        Please try to use suuntolink as it contains more data.

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        1 Reply Last reply Reply Quote 3
                        • S Offline
                          stromdiddily Gold Members
                          last edited by 26 Dec 2020, 18:14

                          Going to try and see if I can repro.

                          3rd party app to create route
                          Waypoints added in SA after import
                          Reverse direction + S+ features enabled

                          Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                          User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                          S 1 Reply Last reply 26 Dec 2020, 23:45 Reply Quote 2
                          • O Offline
                            omunoz Silver Members
                            last edited by 26 Dec 2020, 20:00

                            I send logs/registers by SA

                            Watch: SV Fw: 2.40.38

                            IPhone 13 (Sim) IOS 18.4.1
                            Android 15.0 with Android Studio
                            macOS Sequoia 15.4.1 M1 & M2
                            Apps IOS: 2.45.0 (19123)
                            Apps Android: 4.107.2 (40107002)

                            D 1 Reply Last reply 27 Dec 2020, 08:02 Reply Quote 0
                            • S Offline
                              stromdiddily Gold Members @stromdiddily
                              last edited by 26 Dec 2020, 23:45

                              No dice in getting mine to crash w the above steps

                              Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                              User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                              1 Reply Last reply Reply Quote 1
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @omunoz
                                last edited by 27 Dec 2020, 08:02

                                @omunoz email and time you did it . Pm me

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                O 1 Reply Last reply 28 Dec 2020, 13:01 Reply Quote 0
                                • O Offline
                                  omunoz Silver Members @Dimitrios Kanellopoulos
                                  last edited by 28 Dec 2020, 13:01

                                  @Dimitrios-Kanellopoulos
                                  Where email can I send ?

                                  Thanks

                                  Watch: SV Fw: 2.40.38

                                  IPhone 13 (Sim) IOS 18.4.1
                                  Android 15.0 with Android Studio
                                  macOS Sequoia 15.4.1 M1 & M2
                                  Apps IOS: 2.45.0 (19123)
                                  Apps Android: 4.107.2 (40107002)

                                  D 1 Reply Last reply 28 Dec 2020, 13:21 Reply Quote 0
                                  • D Offline
                                    Dimitrios Kanellopoulos Community Manager @omunoz
                                    last edited by 28 Dec 2020, 13:21

                                    @omunoz pm me here in the forum or Facebook

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    1 Reply Last reply Reply Quote 0
                                    • O Offline
                                      omunoz Silver Members
                                      last edited by omunoz 28 Dec 2020, 14:39

                                      @Dimitrios-Kanellopoulos

                                      Saturday 26th December 26/12/2020 at 10:11

                                      Watch and config Specs:

                                      S9B Fw: 2.13.18
                                      SA 2.0.0 (8608)
                                      Route create with https://www.plotaroute.com and imported with https://quantified-self.io/ : https://api.sports-tracker.com/apiserver/v2/routes/export/R2szSmpzc093M2J5K21rTmpOT2krUXN2WGYvckNNdmZHR0V5eW4rdXhLWT0=?brand=SUUNTOAPP
                                      Screenshot 2020-12-26 at 15.52.58.png

                                      Fail 1:

                                      • Begin workout 10:11 (hour:minute)
                                      • Track : (S9B crash during navigation) : https://www.suunto.com/move/omunoz/5fe70cfc1e158b59550ac572
                                      • Sunto Climb Activate
                                      • Navigation Active with route created with https://www.plotaroute.com
                                      • GPS + QZSS
                                      • 10:23:16 crash the workout (hour:minute:second)
                                        IMG_5749.jpg

                                      Fail 2:

                                      • Begin workout 10:38 (hour:minute)
                                      • Track : (S9B crash during navigation) : https://www.suunto.com/move/omunoz/5fe70cfd9dc5b72d972b9fce
                                      • Sunto Climb Activate
                                      • Navigation Active with route created with https://www.plotaroute.com
                                      • GPS + QZSS
                                      • 10:43:31 crash the workout (hour:minute:second)
                                        IMG_5750.jpg

                                      Correct 3 (Change the Gps options and not detect the position):

                                      • Begin workout 10:45 (hour:minute)
                                      • Track : (S9B no crashing detect no gps found ) :https://www.suunto.com/move/omunoz/5fe70cfb05a1bd2de8389e3c
                                      • Sunto Climb Deactivate
                                      • Navigation Active with route created with https://www.plotaroute.com
                                      • GPS + QZSS + BEIDOU
                                      • 10:47 Stop workout (hour:minute)

                                      Correct 4 :

                                      • Begin workout 10:51 (hour:minute)
                                      • First use the option your location to detect quickly the position with gps.
                                      • Track : **(S9B no crashing detect no gps found )**https://www.suunto.com/move/omunoz/5fe70d08aa9b555744cfee0d
                                      • Sunto Climb Deactivate
                                      • Navigation Active with route created with https://www.plotaroute.com
                                      • GPS + QZSS + BEIDOU
                                      • 11:09:04 Stop workout (hour:minute)

                                      Send the logs by Suunto App 26/12/2020 at 21:00, not connect with Suuntolink.

                                      Now today connect with Suunto Link and send the logs : 3801051312397

                                      @Dimitrios-Kanellopoulos In my case seems that the watch hung when pass the second POI in spanish “Punto de referencia”, in the both watch hangs is with the second POI

                                      Thanks a lot

                                      Watch: SV Fw: 2.40.38

                                      IPhone 13 (Sim) IOS 18.4.1
                                      Android 15.0 with Android Studio
                                      macOS Sequoia 15.4.1 M1 & M2
                                      Apps IOS: 2.45.0 (19123)
                                      Apps Android: 4.107.2 (40107002)

                                      1 Reply Last reply Reply Quote 1
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager
                                        last edited by 28 Dec 2020, 15:57

                                        Can you explain what chnages with the correct versions of the tests ? Thanks

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        O 1 Reply Last reply 28 Dec 2020, 19:29 Reply Quote 0
                                        • O Offline
                                          omunoz Silver Members @Dimitrios Kanellopoulos
                                          last edited by 28 Dec 2020, 19:29

                                          @Dimitrios-Kanellopoulos

                                          Hi , the changes is not use Suunto Plus Climb and the GPS+QZSS+GLONASS to GPS+QZSS+BEIDU , but I don’t know if is a problem to use POI with external platform https://www.plotaroute.com that’s hangs or a problem with Suunto Plus Climb or GPS+QZSS+GLONASS

                                          Watch: SV Fw: 2.40.38

                                          IPhone 13 (Sim) IOS 18.4.1
                                          Android 15.0 with Android Studio
                                          macOS Sequoia 15.4.1 M1 & M2
                                          Apps IOS: 2.45.0 (19123)
                                          Apps Android: 4.107.2 (40107002)

                                          1 Reply Last reply Reply Quote 0
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