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Sync issue

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  • K Offline
    kabzior Bronze Member
    last edited by 18 Nov 2020, 10:19

    I am not sure what section of the forum this topic should be in, so if not here please move to the appropriate section.
    Yesterday’s activity from S9B is visible in SA and of course in SportsTracker, but it did not sync with any other service (Strava, Endomondo, QS). It always happened within seconds of the end of the activity, now it’s been over 12 hours and nothing. I checked within SA, I’m still connected to all accounts and sync should take place.
    Is there any mechanism to force unsynchronized activity to sync? Should I wait any further? Anyone else experiencing such a delay?

    D 1 Reply Last reply 18 Nov 2020, 10:41 Reply Quote 0
    • D Offline
      Dimitrios Kanellopoulos Community Manager @kabzior
      last edited by 18 Nov 2020, 10:41

      @kabzior can you download the FIT file for that activity? If yes perhaps upload that manually. At least for now.

      AFAIK there arent / wasn’t any issues or delays in sync

      Community Manager / Admin @Suunto
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      K 1 Reply Last reply 18 Nov 2020, 12:51 Reply Quote 0
      • K Offline
        kabzior Bronze Member @Dimitrios Kanellopoulos
        last edited by 18 Nov 2020, 12:51

        @Dimitrios-Kanellopoulos ok, thank you, I downloaded .fit file and uploaded it manually to all services. I hope this is just one-time thing.

        1 Reply Last reply Reply Quote 0
        • 7 Offline
          77alex77 Bronze Member
          last edited by 77alex77 19 Nov 2020, 21:14

          Hello.

          I have also a sync issue with my S9B and the last app beta. Today, my activity has been synced in SA but a lot of graphs are not visible (heart, speed, etc). Moreover, the automatic sync with RUNALYZE has not been done - I guess it is because the sync in between S9B and SA did not go well.

          What can I do ? Thanks

          EDIT : the activity in S9B is displayed in gray as if it was not synced. My guess is something went wrong during the syncing. How can I force a re-sync in between SA and my S9B ?

          I 1 Reply Last reply 19 Nov 2020, 22:23 Reply Quote 0
          • I Offline
            isazi Moderator @77alex77
            last edited by 19 Nov 2020, 22:23

            @77alex77 uninstall and reinstall the app.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            7 2 Replies Last reply 20 Nov 2020, 05:06 Reply Quote 0
            • 7 Offline
              77alex77 Bronze Member @isazi
              last edited by 20 Nov 2020, 05:06

              @isazi : hello and thank you. I will try but I have a question :

              I use the app beta, if I uninstall it how can install the beta again ? I mean, google will propose me only the official, right ?

              M 1 Reply Last reply 20 Nov 2020, 05:15 Reply Quote 0
              • M Offline
                Mff73 @77alex77
                last edited by 20 Nov 2020, 05:15

                @77alex77 said in Sync issue:

                @isazi : hello and thank you. I will try but I have a question :

                I use the app beta, if I uninstall it how can install the beta again ? I mean, google will propose me only the official, right ?

                No, google will propose you the beta again 😉

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                7 1 Reply Last reply 20 Nov 2020, 20:06 Reply Quote 1
                • 7 Offline
                  77alex77 Bronze Member @Mff73
                  last edited by 20 Nov 2020, 20:06

                  @Mff73 : thank you

                  1 Reply Last reply Reply Quote 0
                  • 7 Offline
                    77alex77 Bronze Member @isazi
                    last edited by 20 Nov 2020, 20:06

                    @isazi : it has worked fine, thanks !

                    1 Reply Last reply Reply Quote 1
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