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    Suunto 9 Baro display is frozen in boot mode (display shows a downward facing arrow - "arrow down" - symbol), soft/hard reset won't fix. Oh and it's race week. Ugh.

    Scheduled Pinned Locked Moved Suunto 9
    issuebugsuunto 9 barosuuntolinksuunto app android
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    • surfboomerangS Offline
      surfboomerang @Stack
      last edited by

      @Stack I don’t think Suuntolink version should be an issue, but who knows…
      Try if you’re watch will work again and then the same at home

      Suunto Vertical Titanium Solar
      OnePlus Nord 4

      1 Reply Last reply Reply Quote 0
      • S Offline
        Stack
        last edited by

        Soft reset, hard reset and manual firmware update didn’t work with new cable. Did the same thing as the other cable. I guess the issue is the watch. Will be sending it in.

        Super disappointed as I have been training for months for the race this weekend using this watch (which I bought less than a year ago to run my first ultra) and it fails. Had good luck with past Suunto watches and for the most-part good luck with this one aside from some random soft resets and occasional GPS/baro glitches… but this definitely spoils my feelings about the brand in the short term. I hope support can resolve it and I can use this watch for years to come.

        Thank you to everyone who tried to help, I will keep you posted on what the Suunto support comes back with as the issue. In the interim, I guess I will see how well my old Ambit holds up.

        photo_2020-12-09_12-54-24.jpg

        Suunto Ambit 2 R (lost to the abyss)
        Suunto Ambit 3 Sport (backup watch)
        Suunto 9 Baro Titanium Ambassador Edition

        1 Reply Last reply Reply Quote 3
        • S Offline
          Stack
          last edited by

          So I didn’t get a chance to hit the UPS store to ship my watch to support today, and it finally died on it’s own accord (probably helped that the boot screen kept the light on). Decided to try one last thing and plugged it into a power source (non-pc) and it booted up to the main screen! Will probably still send it in because I don’t trust it to not do this again but if it holds up I may be able to wear it for my race after all…woo!

          photo_2020-12-09_22-58-31.jpg

          We will see if it holds up though, I’d like to plug it in to update GPS when I’m at the race but I’m afraid to plug it into the computer again… I’ll definitely be packing my Ambit just in case, but am excited that my watch might actually work. Fingers crossed…

          photo_2020-12-09_22-59-54.jpg

          Suunto Ambit 2 R (lost to the abyss)
          Suunto Ambit 3 Sport (backup watch)
          Suunto 9 Baro Titanium Ambassador Edition

          surfboomerangS 1 Reply Last reply Reply Quote 5
          • surfboomerangS Offline
            surfboomerang @Stack
            last edited by

            @Stack said in Suunto 9 Baro display is frozen in boot mode (display shows a downward facing arrow - "arrow down" - symbol), soft/hard reset won't fix. Oh and it's race week. Ugh.:

            I’d like to plug it in to update GPS when I’m at the race but I’m afraid to plug it into the computer again…

            Can’t you just connect wireless to your phone and sync GPS that way?

            Suunto Vertical Titanium Solar
            OnePlus Nord 4

            S 1 Reply Last reply Reply Quote 1
            • K Offline
              Klunzinger Bronze Member @Stack
              last edited by

              @Stack This is the connection from OHR Module to the mainboard. The servicecenter will know the problem.

              BR

              1 Reply Last reply Reply Quote 2
              • S Offline
                Stack @surfboomerang
                last edited by

                @surfboomerang I’m sure someone on here who’s at Suunto might correct this, but my understanding is that GPS synchronization doesn’t happen through the Suunto App… I thought I had to plug it into the PC to get software updates and GPS synchronization. maybe @Dimitrios-Kanellopoulos has a better answer? I normally use my phone connection to sync activities.

                Honestly after this experience if I don’t have to plug it into the PC again I probably won’t.

                Suunto Ambit 2 R (lost to the abyss)
                Suunto Ambit 3 Sport (backup watch)
                Suunto 9 Baro Titanium Ambassador Edition

                isaziI Brad_OlwinB 2 Replies Last reply Reply Quote 0
                • surfboomerangS Offline
                  surfboomerang
                  last edited by surfboomerang

                  Suunto app syncs everything Suuntolink does except firmware updates.

                  I never connect my watch to my pc unless there is a firmware update.

                  Suunto Vertical Titanium Solar
                  OnePlus Nord 4

                  1 Reply Last reply Reply Quote 2
                  • isaziI Offline
                    isazi Moderator @Stack
                    last edited by

                    @Stack I also only plug my watch in the computer only for firmware updates, the Suunto app does everything for the S9. Also, you have an Ambit, do you still have Moveslink or similar installed?

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 0
                    • Brad_OlwinB Offline
                      Brad_Olwin Moderator @Stack
                      last edited by

                      @Stack said in Suunto 9 Baro display is frozen in boot mode (display shows a downward facing arrow - "arrow down" - symbol), soft/hard reset won't fix. Oh and it's race week. Ugh.:

                      @surfboomerang I’m sure someone on here who’s at Suunto might correct this, but my understanding is that GPS synchronization doesn’t happen through the Suunto App… I thought I had to plug it into the PC to get software updates and GPS synchronization. maybe @Dimitrios-Kanellopoulos has a better answer? I normally use my phone connection to sync activities.

                      Honestly after this experience if I don’t have to plug it into the PC again I probably won’t.

                      SA is the preferred method for GPS synchronization not Suuntolink for the S-series and Spartans.

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      1 Reply Last reply Reply Quote 2
                      • M Offline
                        martin Bronze Member
                        last edited by

                        Happened to me once with an Spartan, nothing was working and I just had to let the battery die. Was some time ago and never happened again. Basically these things are computers, and no computer is immune to a bug from time to time…

                        1 Reply Last reply Reply Quote 1
                        • S Offline
                          Stack
                          last edited by Stack

                          Status update- race didn’t quite go to plan, but watch worked great for the duration and I haven’t had issues since! Already signed up for another ultra and now I know what to expect.

                          @isazi i did make sure Moveslink was removed awhile ago. I haven’t had it on any computer in at least 6 months, I recall in the past having watch discovery issues because of it so I deleted it (i want to say back in June but not sure)

                          @Brad_Olwin thank you for the update, I’ll use the app in the future. Can firmware updates be done over the app as well or am I supposed to do those only on Suuntolink?

                          @martin Glad yours resolved the same way, I’ve seen quite a few instances of it pop up on reddit/other forums lately. Have tried to share this link where I can so others are aware of the issue and potential solutions.

                          Nevermind on the firmware question @Brad_Olwin , just saw @surfboomerang 's post. Thank you!

                          Suunto Ambit 2 R (lost to the abyss)
                          Suunto Ambit 3 Sport (backup watch)
                          Suunto 9 Baro Titanium Ambassador Edition

                          Brad_OlwinB Jeffrey TillackJ 2 Replies Last reply Reply Quote 3
                          • Brad_OlwinB Offline
                            Brad_Olwin Moderator @Stack
                            last edited by

                            @Stack Congratulations on your race. The new firmware fixes the problem you had so you should not see it again.

                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                            1 Reply Last reply Reply Quote 0
                            • A Offline
                              agnes.papp @Stack
                              last edited by

                              @Stack I had the same problem with my Suunto 9 Baro. Sent my device to the service center: “Dear customer, I have changed the optical heart rate sensor of your device.”…

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                              • Nick DavisN Offline
                                Nick Davis @Stack
                                last edited by

                                @Stack The soft reset worked for the down arrow error.

                                1 Reply Last reply Reply Quote 0
                                • J Offline
                                  jrmitt808
                                  last edited by

                                  Having the same issue with the Suunto 9 Peak. This is my second one sending to Customer Service as my first one couldn’t connect to GPS even with the assisted on. See error I am getting below. Doesn’t allow me to do anything.service mode.jpg

                                  Will keep you all posted. Last time they sent me this watch they also gave me and extra 3 months of warranty which I thought was nice. Looks like it came in handy 🙂

                                  Suunto 9 Peak
                                  Suunto 9 Baro

                                  Brad_OlwinB 1 Reply Last reply Reply Quote 0
                                  • Brad_OlwinB Offline
                                    Brad_Olwin Moderator @jrmitt808
                                    last edited by

                                    @jrmitt808 I would take the watch off the charger and press the upper button for at least 12 sec. Sometimes it takes a bit longer. The watch should reboot.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    1 Reply Last reply Reply Quote 0
                                    • Jeffrey TillackJ Offline
                                      Jeffrey Tillack Bronze Member @Stack
                                      last edited by

                                      @Stack what distance was the ultra? Do we get a race report??

                                      Suunto 7
                                      Suunto 9 Baro
                                      Garmin Instinct
                                      Garmin Forerunner 245M
                                      Polar M200 (retired)
                                      Coros Pace (retired)

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