S9 Baro crash in altimeter menù

matteo_000 · 1 Jan 2021, 13:46

Hi everyone,
I’m a happy new user of S9 Baro for over 10 days. I have updated firmware 2.13.18 immediately but in this period I have had five times of system crash (and reboot) when I have used ALTIMETER->ALTIMETER GRAPH->BAROMETER GRAPH in particolar (it seems…) when I slide the display from the graph to first screenshot ALTIMETER.

After the two last crash I have sent the log through diagnostic menù of Suntolink (log 636599218900 and 6823202005300 this immediately after the reboot).

Someone has had similar problems ???

Thanks a lot and good 2021.

Matteo

surfboomerang · 1 Jan 2021, 17:13

I can’t reproduce it with my S9 Baro. Maybe a soft reset or reflash of the firmware will do the trick?

Dimitrios Kanellopoulos · 2 Jan 2021, 10:37

@matteo_000 does this happen often or each time ?

matteo_000 · 2 Jan 2021, 12:18

Hi Dimitrios and thanks for your interest. It happens often: from 19 december (when I received new S9B…) it happens five times.

Thanks a lot.

Matteo

Dimitrios Kanellopoulos · 3 Jan 2021, 18:56

@matteo_000 if it keeps happening it might be hardware issue. I would get it replaced. If you need help I can help you get this done

Jugger · 4 Jan 2021, 14:51

Hello!

I have the same problem. Already talked to Dimitrios about it. It seems to happen while entering Altitude menu too fast (enter menu straight after scroll). I usually wait those white up and down menu arrows to disapper before entering.I have avoided any crash that way.

I saw this topic and tried to crash my watch. Took only three times and boom, reboot. In 2 hours two times more.

Which watchface are you using? I use the one with barometer on outer ring (with baro trending and altitude). I use yellow color. Reboot issues started after installing firmware with new watchface. I tried other watchfaces also but they seem to be stable.

Could other people try with mentioned watchface if it causes crashes?

surfboomerang · 4 Jan 2021, 14:58

@Jugger I can’t reproduce it.
I scroll all the way down to the altitude and then as fast as I can to altiude graph->barometer->altitude->altitude graph but it keeps working. Both with touch and buttons

Jugger · 4 Jan 2021, 15:01

@surfboomerang And you did use that certain watchface? It happens seldom.

surfboomerang · 4 Jan 2021, 15:03

@Jugger yes, I will try some more.
You mentioned yellow color. That means you have a green baro outer right right?

Jugger · 4 Jan 2021, 15:06

@surfboomerang That’s right.

surfboomerang · 4 Jan 2021, 15:12

@Jugger Can you post a video? I can’t make it crash. Maybe I’m reproducing it wrong.

Dimitrios Kanellopoulos · 4 Jan 2021, 16:27

Hey guys, can you send logs via the Suuntolink and give me the ID ?

Jugger · 4 Jan 2021, 18:34

Here’s my log 2093490669333900. Few minutes after crash.

matteo_000 · 4 Jan 2021, 19:22

@Jugger and @Dimitrios-Kanellopoulos I have tried to crash the watch like you described (about 15 times) and it has had one crash (ID 282087109534000).

Usually I use the watchface like you said (with barometer on outer ring with baro trending and altitude/hPa - red colour). In the last crash has that with the outer ring with sunrise/sunset/moon phase - yellow color but maybe the colors aren’t the problem (…only watchface?!?).

I check often baro info on the watch because I’m passionate about meteorology. If the problem is only the fast access to alti/baro menu, I will check/access more slowly…

@Dimitrios-Kanellopoulos this is the logs list sent with Suuntolink:

636599218900 (crash around 20:40*) 31/12/20
6823202005300 (crash around 14:09*) 01/01/21
282087109534000 (crash around 18:42*) 04/01/21
(*) local time; GMT+1

Thanks to all.
Matteo

Jugger · 4 Jan 2021, 19:38

Finally I got video uploaded to Dropbox. This time I got lucky and my watch rebooted on my first attempt. Total crashes today: five times.

And to @matteo_000 wait for white menu arrows to disappear then it should be fine

Video is around 50mb. Hopefully it works.

https://www.dropbox.com/s/5s6ue6nhdzdwcvk/Video 4.1.2021%2C 20.06.23.mov?dl=0

surfboomerang · 1 Apr 2021, 20:03

@Jugger I did exactly what you did a dozen times, but I’m still unable to let it crash.
Does the watch also crash if you do this with touch instead of the buttons?

@Dimitrios-Kanellopoulos Could it be production year related? My s9b is 2 years old.

Jugger · 4 Jan 2021, 21:59

@surfboomerang I tried and after a while it happened also with touchscreen. Just going in and out to alti menu. Don’t have to scroll to watchface.

Dimitrios Kanellopoulos · 5 Jan 2021, 08:46

I’ll forward this to the sw team, but imo as others don’t have this issue and since I have seen these type of issues getting a watch replacement new , I would recommend the same.

It can be hw fault that crashes this! Ie not isolated component.

In regards to that, can it be clothing, place etc ?

Ie electrostatic

Jugger · 5 Jan 2021, 09:48

@Dimitrios-Kanellopoulos I doubt that static electricity has anything to do with it. Crash can happen anywhere. With different clothes and temperatures. I would like to replace my watch if possible.

Like I’ve said reboot happens random. Not everytime like on video.

Dimitrios Kanellopoulos · 5 Jan 2021, 10:28

@Jugger ask support and pm me the case ID to try to speed this up and bypass the support scripts