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No sync between Suunto 9 and Android

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  • C Offline
    Christoph
    last edited by 21 Feb 2021, 18:38

    Have unpaired and re-paired the bluetooth connection between Suunto 9 and my S10, but still both devices don’t synchronize. Quite bizarre.

    Any other ideas?
    Thanks, regards,
    Christoph

    I 1 Reply Last reply 21 Feb 2021, 18:44 Reply Quote 0
    • I Offline
      isazi Moderator @Christoph
      last edited by 21 Feb 2021, 18:44

      @christoph don’t use the Android bluetooth, no need to try that. Need to unpair from the watch, and pair via the app not the Android bluetooth pairing.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      C 1 Reply Last reply 22 Feb 2021, 09:54 Reply Quote 0
      • C Offline
        Christoph @isazi
        last edited by Christoph 22 Feb 2021, 09:54

        @isazi
        Have paired via the app and the app and the watch do state that there is a live Bluetooth connection.

        C 1 Reply Last reply 23 Feb 2021, 15:15 Reply Quote 0
        • C Offline
          Christoph @Christoph
          last edited by 23 Feb 2021, 15:15

          So no further ideas today?

          M 1 Reply Last reply 23 Feb 2021, 16:55 Reply Quote 0
          • I Offline
            isazi Moderator
            last edited by 23 Feb 2021, 15:22

            So what happens if you click on the watch icon at the top right of the app’s main screen?

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            C 1 Reply Last reply 24 Feb 2021, 20:41 Reply Quote 0
            • M Offline
              Mff73 @Christoph
              last edited by 23 Feb 2021, 16:55

              @christoph
              Could you do this from scratch and following exact process?
              https://forum.suunto.com/post/65215

              Sorry if you already did, but just in case one step is broken.

              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
              Suunto Vertical all black
              Wife : S9PP
              SA: Always the latest beta :)
              Android 13, Galaxy S205G

              1 Reply Last reply Reply Quote 0
              • C Offline
                Christoph @isazi
                last edited by 24 Feb 2021, 20:41

                @isazi
                Ciao isazi, the app says “suunto 9 found, please connect” after clicking on the watch symbol – how can I attached screenshots here? The Suunto shows it is clearly connected with the app, but there is no upload of data.

                Have now unpaired on the app again and also again on the watch. Have then paired via the app (not phone BT), but it does not work.

                It’s a nightmare.

                Thx, regards,
                Christoph

                I 1 Reply Last reply 24 Feb 2021, 20:45 Reply Quote 0
                • I Offline
                  isazi Moderator @Christoph
                  last edited by 24 Feb 2021, 20:45

                  @christoph if you have screenshots you can upload them here. Don’t know on mobile, but definitely from your computer.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  C 1 Reply Last reply 25 Feb 2021, 08:28 Reply Quote 0
                  • C Offline
                    Christoph @isazi
                    last edited by 25 Feb 2021, 08:28

                    @isazi Let me check tonight. Yesterday I did not see how to upload jpgs from the laptop.

                    All difficult here… 😉

                    S M 2 Replies Last reply 25 Feb 2021, 09:03 Reply Quote 0
                    • S Offline
                      sartoric Moderator @Christoph
                      last edited by 25 Feb 2021, 09:03

                      @christoph
                      Just scroll the icons bar at the top of the message

                      SVTS - 2.40.38
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 14 - One UI 6.1
                      Suunto App Android 5.2.5 beta
                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        Mff73 @Christoph
                        last edited by Mff73 25 Feb 2021, 09:39

                        @christoph
                        just in case, have you done all these steps to ensure nothing is stucked somewhere ?
                        ee78921a-4325-4de4-8feb-fcb2dabf8394-image.png

                        and best advice also i think : uninstall the app, and begin all from zero.
                        then with the nicest perfect process, we should be sure there still is an issue.

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

                        C 1 Reply Last reply 25 Feb 2021, 19:57 Reply Quote 0
                        • C Offline
                          Christoph @Mff73
                          last edited by 25 Feb 2021, 19:57

                          @mff73

                          Hallelujah! Praise the lord.

                          I think the re-booting of my Samsung was the missing step.
                          Thanks all!

                          Greetings from Germany,
                          Christoph

                          1 Reply Last reply Reply Quote 1
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