Suunto app registration problem
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Hi, can someone please explain how to obtain a password for Suunto app? I’ve tried to use the same password that I use to log in to forums (with the same e-mail) but it doesn’t work. I registered my watch with the same e-mail. If i choose forgot my password, I receive no e-mail message. What am I missing? Thank you in advance.
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@gorles82 it is not the forum login that you use with the app.
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@gorles82 if you don’t have an account the app will guide you in the process to create one.
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Thank you quick response. I can’t see any option to create a new account. My options are log in, forgor your password and contact support… I’m using Android, by the way.
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@gorles82
Did you try to search the forum ? You should
https://forum.suunto.com/topic/5350/android-how-to-create-a-new-account-for-suunto-app
It’s even in the same forum area
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I have seen that, but I don’t get an option to sign up. At least I don’t see one.
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I’m sorry, have you seen what ?
The linked thread ? -
Yes, the linked thread. But forgot my password does’t work and I get no option to create a new account.
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I don’t want to sound bitter … but … have you read the whole thread ?
What to do is explained. -
I have read the whole thread, but still don’t get it, sorry.
So; I open the app and choose continue with email. I write in my e-mail adress and then I’m asked for the password, which I don’t know. My only options are to write in the password, forgot my password (which is not working) and contact support. So, if I understand correctly, there must be an existing account associated with my e-mail, otherwise the app would guide me to create a new one? Should I just try using different e-mail? -
@gorles82 Password reset mails aren’t put into your email SPAM folder?
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No, I don’t think so. When I registered my watch and changed my password for forum log in, I received e-mails normally.
There must be a problem with the app, I guess. -
I was able to create a new account with different email adress. So I guess I will just use different email.
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@gorles82
Well, you can contact support too, just to remove the other account or to know if reset was not working. -
Ok, I will do that when I finish with work. Thank you all for help.