Problems with sport mode after update to 2.14.12

[Brad_Olwin]

@tarzan said in Problems with sport mode after update to 2.14.12:

@olli2709 If I do the hard reset, will have to recreate the custom sports modes that I am currently using? or are they stored in Suunto App?

They are not stored! I take screenshots and save them so I can reproduce my custom sport modes.

[Bradleyd]

@brad_olwin and @Dimitrios-Kanellopoulos, if we choose not to hard reset, is there any (known) downside other than unchangeable sports modes?

Looking forward, is there any expectation that the guidance will change and a full reset will be unnecessary?

[isazi]

Update to 2.14.14 should be available now.

[herlas]

@isazi S5 only?

[isazi]

@herlas it’s an S5 specific fix for the issue described in this topic.

[tarzan]

@isazi The 2.14.14 update did not solve my problem. I did a soft reset and deleted and reinstall the Suunto app. I have been resisting the hard reset because I don’t want to risk losing existing custom sports mode if for some reason the hard reset did not solve problem.

[Olli2709]

@tarzan For me, only the hard reset solved the problem. It’s annoying, but in about 2 hours of work I re-created all of my personal sport modes.

[isazi]

@tarzan I asked if the update is enough or a reset is necessary.

[Brad_Olwin]

@isazi I had to do a hard reset to get everything working again for my S5.

[SamLondon]

This post is deleted!

[SamLondon]

@isazi said in Problems with sport mode after update to 2.14.12:

@herlas it’s an S5 specific fix for the issue described in this topic.

sorry just re-reading, can you delete previous pls

[isazi]

@tarzan I asked, you are supposed to do a hard reset with 2.14.14 and the problem should not happen again, but yeah you need this reset because the corruption already happened.

For people that not had the issue manifest itself, just update to 2.14.14 and you will not need to do a hard reset.

[Olli2709]

@isazi The problem is that with every software update of the watch the update is interrupted, I have to reconnect the watch and then an automatic hard reset takes place, so that all sport modes are gone !!! This was the case with the last two updates of my suunto 5. Very annoying. I’ll skip the next update if it’s not important. It must be possible, similar to an iphone, to save the watch’s settings and reload them.

[isazi]

@olli2709 unfortunately what you experience should not happen, meaning that updates should not get interrupted and force a hard reset. Something must be wrong with your cable or computer.

[Łukasz Szmigiel]

@olli2709 this isn’t normal. I never had to hard reset my S5 since I bought it and all updates went well first day they went online.

[Olli2709]

@isazi Suuntolink recognizes the watch, shows me a new update and I confirm. Then the green ring shows the progress and about halfway the clock disconnects (sound when disconnecting) and then reconnects. this happens twice and then the message “Update failed” appears and a hard reset takes place automatically when you reconnect.

[isazi]

@olli2709 I know what you mean, I am just saying that is not the normal behavior.

[Olli2709]

@isazi i will try another cable next time and an other usb-port. Never give up . Thanks for help !!!

[tarzan]

@isazi Thanks for asking. I did the hard reset and things seem to be working now!

[Brad_Olwin]

@olli2709 said in Problems with sport mode after update to 2.14.12:

@isazi i will try another cable next time and an other usb-port. Never give up . Thanks for help !!!

Make sure your computer is not trying to sleep either. I have never had this happen during an update either.