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Display turn off after few seconds of an activity

Scheduled Pinned Locked Moved Suunto 7
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  • ? Offline
    A Former User
    last edited by 2 May 2021, 10:14

    Yesterday doing a running activity, around 40 seconds after start, the screen turned completely black 😞 The buttons continued responsive, but no action on the display. Because I coudn’t see anything I pressed the left button until vibrate to shutdown. After restart the S7 worked like always, perfect.
    After sync to my mobile saw that this activity was correctly recorder with a duration of 52 sec.

    Can be any related to the new firmware or only bad lucky this time?
    This never happened to me before with an Suunto watch.
    @Dimitrios-Kanellopoulos It’s useful this track/activity to check? or not have sense and it’s safe to delete? Thx!

    D 1 Reply Last reply 2 May 2021, 13:38 Reply Quote 1
    • D Offline
      Dimitrios Kanellopoulos Community Manager @Guest
      last edited by 2 May 2021, 13:38

      @flypg let’s keep this post for others.

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      ? 1 Reply Last reply 2 May 2021, 18:03 Reply Quote 0
      • ? Offline
        A Former User @Dimitrios Kanellopoulos
        last edited by 2 May 2021, 18:03

        @dimitrios-kanellopoulos Thanks! But my question was related to if is useful the link to this activity to get some info for Suunto Staff to check what happened or I can delete from my log.

        D 1 Reply Last reply 4 May 2021, 08:52 Reply Quote 1
        • D Offline
          Dimitrios Kanellopoulos Community Manager @Guest
          last edited by 4 May 2021, 08:52

          @flypg the link is not so usefull. The logs (what happened on the watch is)
          \

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          ? 1 Reply Last reply 4 May 2021, 12:05 Reply Quote 0
          • ? Offline
            A Former User @Dimitrios Kanellopoulos
            last edited by A Former User 5 Apr 2021, 12:06 4 May 2021, 12:05

            @dimitrios-kanellopoulos Done! from SA > S7 > Send logs to Suunto
            Correct?
            Or take watch bug reports from Wear OS app is also useful?
            Thanks!

            D 1 Reply Last reply 4 May 2021, 12:06 Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @Guest
              last edited by 4 May 2021, 12:06

              @flypg that helps for sure. But next time it happens please use the Android wear app, and press take bug report. The logs wont be rotated until you charge the watch over 80%

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              ? 1 Reply Last reply 4 May 2021, 12:17 Reply Quote 0
              • ? Offline
                A Former User @Dimitrios Kanellopoulos
                last edited by A Former User 5 Apr 2021, 12:24 4 May 2021, 12:17

                @dimitrios-kanellopoulos Thanks for the info! this means that take this today does not have sense because in the middle I already charged my S7 until 100%, right?

                EDIT: For the next time:) you need all the generated .zip file or some/s file/s from this .zip?

                1 Reply Last reply Reply Quote 1
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