is a system update coming ?

[Jamie BG]

@walker you are going to be massively disappointed then, as I don’t know of any piece of tech (especially with wearables) that doesn’t get the occasional glitch and need a reboot (and that includes Apple).

[A Former User]

@olymay
my complaints obviously stem from what happened to me (“crash & reboot during activity” thread). At this point I think it’s completely pointless to try to be as detailed as possible to describe a possible bug or even say it happened … because it’s ok / acceptable if it happens once in a while etc. Ok, I give up and sorry for the noise.

[olymay]

@walker the crash you experienced was almost identical to the one that happened to me a few months back, except that afterwards none of my settings were changed.

Yes, I was frustrated at the time it happened. Angry? No. Unacceptable? Nope.

As both myself and @Jamie-BG have said, this is a complex piece of kit and occasionally there will be a hiccup.

Are you saying that you have NEVER had an issue with a phone/laptop/TV/wifi router/or anything electrical?
If not, you are either unbelievably lucky, or have some mystic power that causes everything around you to behave perfectly all the time.
Or do you simply rant every time something goes wrong and say it is unacceptable?

Dude, sh1t happens. Technology has hiccups, mechanical systems fail unexpectedly (I run a predictive maintenance team, so know full well that not everything can be forecast).

So yes, it is acceptable for technology to throw a hissy once in a while.

[Dimitrios Kanellopoulos]

@walker you have a point.

A sportswatch that crashes ain’t good at all. Even it’s 1nce per year imo.

But imo as well, a wear os platform would crash once per year , from my experience. Is it good ? No. I am not in favor.

But that’s why I also don’t use wear os atm.
It’s good but not that good yet. With wear os 3 things might change.

Still s7 is my favorite wear os watch and smart watch. Especially now that YouTube music is supported afaik.

[olymay]

@dimitrios-kanellopoulos Any device that crashes is not good. But it is inevitable, it happens.
There are numerous posts on these very forums about issues with the S9 (all versions) and the S5 and others. Does that make them unacceptable to use? Absolutely not. It makes them complex technology.

Obviously we would all prefer everything to work perfectly first time every time. For nothing to ever crash. For printers to always print (ok, that one will never happen!).

My point is simply that nothing is infallible (least of all people. is it unacceptable for a human to never make a mistake? Well, considering it is people that design and make our technology, why do we think that it should be infallible??).

WearOS is actually pretty stable right now. I’ve been using it for years and since the HMR2 update it’s been pretty brilliant. Yes, the functionality could be better blah blah, but it is stable. WearOS has not crashed on me in well over a year. The Suunto app has crashed once this year, once. My laptop has crashed more than that. So has my TV. So has my cooker (which is not smart).

YouTube Music is coming the S7, but later this year apparently (due to it running the SD3100 )

[A Former User]

@olymay said in is a system update coming ?:

Or do you simply rant every time something goes wrong and say it is unacceptable?

Well, in the past I’ve been a fw developer, written miles of code, assembly, c, with different uCs, different platforms.
I spent most of my time hunting and debugging bugs so I’m absolutely aware of what I’m talking about. Things have changed today and I’m really sorry and disappointed that debugging time doesn’t take the proper relevance in the development and I do not justify at all what you’re trying to pass as a normal because of complexity. Let me say: such a childish excuse.

[olymay]

@walker said in is a system update coming ?:

@olymay said in is a system update coming ?:

Or do you simply rant every time something goes wrong and say it is unacceptable?

Well, in the past I’ve been a fw developer, written miles of code, assembly, c, with different uCs, different platforms.
I spent most of my time hunting and debugging bugs so I’m absolutely aware of what I’m talking about. Things have changed today and I’m really sorry and disappointed that debugging time doesn’t take the proper relevance in the development and I do not justify at all what you’re trying to pass as a normal because of complexity. Let me say: such a childish excuse.

And in all of your time as a debugger you never ever made a mistake or missed something?

And again, I ask the question, do you rant and scream and throw a tantrum every time that something throws a wobble or has a crash?
Because if you do, that is way more childish than accepting that not everything in the world is perfect and that mistakes do happen and that computer systems do have wobbles now and then.
Yes I will tut, shake my had, and be a little annoyed. But shouting about it will not get anybody anywhere. I report every issue I find through the support channels (how else will developers know what is going on) and then I get the heck on with my life.

[Dimitrios Kanellopoulos]

@walker well you understand that this excuse is not per se a developers excuse.

If for example Google drops wear OS support for x cpu etc its more complicated.

In general I do agree with your point of view as of a holistic approach but in reality it gets flanky.

(Personal opinion)

[A Former User]

@olymay
scream and throw tantrums? I hope you are joking. I have always been kind in the posts, I have only firmly expressed my point of view with no intention of discrediting anyone. Maybe I wasn’t able to express myself at my best and if so I apologize.

[olymay]

@walker I was only asking a question, I made no accusations.

You stated that it is unacceptable for an item of technology to have a wobble or crash once in a six month period, and implied it is unacceptable for it to happen at all.

I simply commented that this happens with pretty much any and every type of technology (Android, iPhone, PC, Apple, Garmin, Suunto, LG, any and all). I stated that yes it is frustrating, but it is not unacceptable.
And you called me childish. Not very nice.

[A Former User]

@olymay said in is a system update coming ?:

And you called me childish. Not very nice.

No olymay you misunderstood that. Was not aimed at you, at all!
meant to say that complexity is used as an excuse sometimes.

ok?

[olymay]

@walker said in is a system update coming ?:

@olymay said in is a system update coming ?:

And you called me childish. Not very nice.

No olymay you misunderstood that. Was not aimed at you, at all!
meant to say that complexity is used as an excuse sometimes.

ok?

Ah, ok, fair enough, my whoops. I’ll get down off my box now sorry.

I do think we can be a bit more forgiving towards the developers who write the software for these devices. I don’t for a second think that any of them think “ah, that’s close enough” (i’ve worked with people like that and it drove me up the wall!).
I believe they all want to release perfect software that never has an issue.

[A Former User]

@olymay
ok, now I feel better

again just to clarify further, if it is not given them the right amount of time to catch and fix bugs is not a developer fault of course!

[olymay]

@walker Ha ha yes, I think on this we can agree fully

[Jamie BG]

@walker I agree completely with you in regards to the bug issue. Nowdays tech devices come are luanched at the beta stage. we have seen this with every device recently launched, especially in the wearables market. Garmin 945 LTE (major bugs and issues around display), S9 Peak came out with certain functions now working properly. GW4 has had some major issues and already had 2-3 firmware updates (and it isn’t even a month old). I could go on and on - its prevalent in virtually the whole tech market.

Its a cold hard reality now that initial customers are the company’s bug testers (way spend money on a team when your initial customers will do it for you)…

Yeah- and I get that’s its initial and a product over a year/two year old shouldn’t have issues like that - and maybe it wouldn’t if it wasn’t a completely closed environment. But the reality is that it isn’t. Any potential app you install can affect the operation of your watch, any wear os update can cause crashing issues like this - and have done so in the past (September last year wear os changed something in the silence phone settings, which was causing any suunto 7 watch using that feature to crash - nothing to do with Suunto, other than they had to find it - thanks to the hard work of members in the forum here, and then had to adjust their suunto app to work around that feature - doesn’t make it suunto’s fault). As a person who works in this field - you should know and understand this, and adjust for this.

[olymay]

So, with Android 12 releasing today, and Windows 11 releasing tomorrow, what chance is there of something coming for the Suunto 7 on Wednesday? It would make it a nice hat-trick of updates this week

But in all seriousness, could Suunto at least provide some sort of feedback as to whether we will get any further system updates for the S7 please?

@Dimitrios-Kanellopoulos are you able to help out?

[Hughesy and Annalise]

@olymay don’t think they would say because it might hurt their sales. I think like others have postulated on here, that Suunto have been blindsided by Google on the Wear OS 3 situation.

It’s a real shame as Suunto put their backs into the development and were the only ones that got the 12-15hrs GPS tracking battery life out of the 3100 co-processor. You have the Ticwatch Pro 3 that has added SpO2 and now AFib (with the Ultra released this week), but the actual sports smarts are nowhere near the Suunto 7.

So from now on I think sadly any future firmware updates will just be bug fixes and security patch level updates, nothing more

By the way, here in Australia at least, the Suunto 7 has had its price dropped to $249 AUD in the last week or so. So I think that naturally being a WearOS watch with the depreciation and all, that was bound to happen.

[Aleksander H]

Even if the S7 gets no more updates, we will at least still benefit from updates to the phone app. My old SSU for instance is supported for training load.

Really hope we se a gen. 2 when Wear 3.0 becomes available to other manufacturers though. Hoping they are secretly working on it and can’t talk about it because of some silly Google requirement. In which case we will probably have to go quite a while with no info.

[olymay]

@aleksander-h I really, REALLY hope you are right with this.

I’m referring to the second part of your post, as I fully agree that we will benefit from updates to the Suunto App on the phone

I desperately hope there is a second gen S7, with more advanced activity/training features.

I love having a WearOS watch (gotten so used to it that leaving it would be hard to get used to) but I am also now starting to think about a device with more advanced features and customisation in the fitness smarts.

I am loving being part of the Suunto family, so currently have half an eye on the Suunto 9 Peak. But… I also have a buddy with a Garmin Fenix 6X Pro and I cannot help but have some serious gear envy!

I may not need something as advanced as a F6XPro, but I want! (I like having high end tech, i like shiny things, and I’m lucky enough to be able to afford it).

I am estimating that if a S7 replacement does come then it will be spring 2022, as this would give Suunto time to develop for WearOS 3 and plenty of time after the (idiotic) agreement between Google and Samsung. It would also be roughly two years after the launch of the original S7, which would be a good time for a replacement in my eyes.

So spring is when I will be in the market for a new device. Whether that is a S7v2, a S9P, or a Garmin F6XPro (or a 7??) only time will tell
(although I can say right now I want it to be a new S7 )

[Aleksander H]

@olymay said in is a system update coming ?:

although I can say right now I want it to be a new S7

Same. If no gen 2 comes along I’ll be using my S7 until the battery is no longer holding up. I just hope there is a good alternative by then. Samsung doesn’t seem all that concerned about GPS accuracy on their watches .