S9 change to Ultra mode during run - low battery - No GPS data from then on

Mff73

@bradweber
would you share the SA fit file of this UTMB (congrats to have finish it, even if the gps track doesn’t show the same ) ?

MiniForklift

Agree that this is not good, but just wanted to say congratulations and express the fact that I am in awe. You must be an absolute beast to get round and finish, huge respect to you !!

BradWeber

@mff73 Sure. Here it is. I exported it from the SA. 612c8b67bc1bd54ce512356d.fit

Mff73

@bradweber
do you have any chance to find the raw data stored in your android phone (if you have android ) ?
effectively, at around 160km, fit file doesn’t contain any GPS point, nor altitude.

zadow

@isazi Well, I can provide fit files from the activities where this happend. I am not sure whether that would be of any help. However, if so, I’ll export them.

isazi

@zadow Suunto is now aware of the issue and testers will test. If you activities are public you can send me the SA links and I’ll forward them to Suunto.

zadow

@isazi here is one link from hiking in July.

https://www.suunto.com/move/zadow/60f6ea0c008d031e9b6dcd91

Afyer 1hour and 15 minutes I switched to Endurance mode and it is clearly visible that nothing is recorded till 04:55 when I switched to Performance mode again. Seems like the watch was paused all that time. For sure they was nit.

zadow

@zadow just one more, where I noticed the problem for the first time.

https://www.suunto.com/move/zadow/60e1d04631aa903eed9c9e54

First 8 hours are recorded, last hour, when I switched to Endurance is not recorded in GPS, but the time and elevation was recorded correctly.

BradWeber

@mff73 I’m currently using an Iphone. I’ll see if I can get it working on my old Android phone and capture the raw data. Thanks

Mff73

@bradweber
it seems that issue is known now by Suunto, so you could eventually just share your SA UTM activity link, for them to have more data. So try to get yourself watch raw data may not help Suunto more, i think

BradWeber

@mff73 Here is the SA link :https://www.suunto.com/move/brad370661/612c8b67bc1bd54ce512356d

Let me know if it works. Thanks. You can see from km149-177 there is pace data but no gps-location data.

BradWeber

@bradweber Can somebody share this with Suunto? I hope it’s possible to recover the rest of my gps track. Thanks.

sartoric

@bradweber
You can alway ask suunto support … for support

isazi

@bradweber Suunto is now aware of the issue, but they need logs to act, so if anyone can reproduce this and send logs it will be more than appreciated, otherwise fixing it will be a problem.

As for the track in your particular case, I don’t think that was recorded because of this bug. You can try contact support.

BradWeber

@isazi Thanks a lot. I’ll get in touch with them. Thanks for the help!

isazi

I have been trying to replicate the bug with no luck, always get the track. Can you tell me which sport mode where you using, which if any S+ fields, configuration, etc.

I will keep trying.

Egika

Tried to reproduce this as well today.
Got a track for the whole activity. Had to calibrate the compass after switching to Ultra.
Don’t know what happens if you don’t do this.

isazi

@egika I did run without calibration, and got a very good track anyway

Brad_Olwin

@bradweber I attempted to reproduce this over the last weekend, switching modes and I have a GPS track for the entire hike. Is it possible that you lost GPS because you selected where satellites were not visible? This has been a suggestion.

zadow

@brad_olwin Well, I do not think so. GPS signal was fine. It also could be that watch got confused as I was switching between modes back and forth. Mostly, when we stopped somewhere and stayed there for longer time, I switched to Endurance and when we start moving again, switched it back to Performance. I agree that it is very hard to reproduce as most of the time it is working properly. I can guess only, but the problem occured probably twice.
Another thing could be that I am using custom sport mode for every activity. In the past, when any problem occured (mostly with multisport), it always helped to delete and recreate that custom activity again. So, I can guess only, it also could be connected with malfunctioning customized sport mode. I cannot prove that because I re-created it already…