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S9 change to Ultra mode during run - low battery - No GPS data from then on

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  • B Offline
    BradWeber @Mff73
    last edited by 2 Sept 2021, 09:06

    @mff73 Sure. Here it is. I exported it from the SA. 612c8b67bc1bd54ce512356d.fit

    M 1 Reply Last reply 2 Sept 2021, 10:04 Reply Quote 0
    • M Offline
      Mff73 @BradWeber
      last edited by 2 Sept 2021, 10:04

      @bradweber
      do you have any chance to find the raw data stored in your android phone (if you have android 🤞 ) ?
      effectively, at around 160km, fit file doesn’t contain any GPS point, nor altitude.

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

      B 1 Reply Last reply 2 Sept 2021, 13:19 Reply Quote 0
      • Z Offline
        zadow @isazi
        last edited by 2 Sept 2021, 12:06

        @isazi Well, I can provide fit files from the activities where this happend. I am not sure whether that would be of any help. However, if so, I’ll export them.

        Suunto S9 Baro Titanium, Ironman l.e.
        Suunto Smart Sensor
        Wahoo Tickr FIT
        Hammerhead Karoo 2

        Swim Ride Run Rest Repeat

        I 1 Reply Last reply 2 Sept 2021, 12:10 Reply Quote 1
        • I Offline
          isazi Moderator @zadow
          last edited by 2 Sept 2021, 12:10

          @zadow Suunto is now aware of the issue and testers will test. If you activities are public you can send me the SA links and I’ll forward them to Suunto.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          Z 1 Reply Last reply 2 Sept 2021, 12:30 Reply Quote 0
          • Z Offline
            zadow @isazi
            last edited by 2 Sept 2021, 12:30

            @isazi here is one link from hiking in July.

            https://www.suunto.com/move/zadow/60f6ea0c008d031e9b6dcd91

            Afyer 1hour and 15 minutes I switched to Endurance mode and it is clearly visible that nothing is recorded till 04:55 when I switched to Performance mode again. Seems like the watch was paused all that time. For sure they was nit.

            Suunto S9 Baro Titanium, Ironman l.e.
            Suunto Smart Sensor
            Wahoo Tickr FIT
            Hammerhead Karoo 2

            Swim Ride Run Rest Repeat

            Z 1 Reply Last reply 2 Sept 2021, 12:44 Reply Quote 1
            • Z Offline
              zadow @zadow
              last edited by 2 Sept 2021, 12:44

              @zadow just one more, where I noticed the problem for the first time.

              https://www.suunto.com/move/zadow/60e1d04631aa903eed9c9e54

              First 8 hours are recorded, last hour, when I switched to Endurance is not recorded in GPS, but the time and elevation was recorded correctly.

              Suunto S9 Baro Titanium, Ironman l.e.
              Suunto Smart Sensor
              Wahoo Tickr FIT
              Hammerhead Karoo 2

              Swim Ride Run Rest Repeat

              1 Reply Last reply Reply Quote 1
              • B Offline
                BradWeber @Mff73
                last edited by 2 Sept 2021, 13:19

                @mff73 I’m currently using an Iphone. 😞 I’ll see if I can get it working on my old Android phone and capture the raw data. Thanks

                M 1 Reply Last reply 2 Sept 2021, 13:22 Reply Quote 0
                • M Offline
                  Mff73 @BradWeber
                  last edited by 2 Sept 2021, 13:22

                  @bradweber
                  it seems that issue is known now by Suunto, so you could eventually just share your SA UTM activity link, for them to have more data. So try to get yourself watch raw data may not help Suunto more, i think 😉

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  B 1 Reply Last reply 2 Sept 2021, 13:26 Reply Quote 0
                  • B Offline
                    BradWeber @Mff73
                    last edited by 2 Sept 2021, 13:26

                    @mff73 Here is the SA link :https://www.suunto.com/move/brad370661/612c8b67bc1bd54ce512356d

                    Let me know if it works. Thanks. You can see from km149-177 there is pace data but no gps-location data.

                    B 1 Reply Last reply 3 Sept 2021, 05:58 Reply Quote 0
                    • B Offline
                      BradWeber @BradWeber
                      last edited by 3 Sept 2021, 05:58

                      @bradweber Can somebody share this with Suunto? I hope it’s possible to recover the rest of my gps track. Thanks.

                      S I 2 Replies Last reply 3 Sept 2021, 07:47 Reply Quote 0
                      • S Offline
                        sartoric Moderator @BradWeber
                        last edited by sartoric 9 Mar 2021, 07:48 3 Sept 2021, 07:47

                        @bradweber
                        You can alway ask suunto support … for support 😄

                        SVTS - 2.40.38
                        SSSWHR BARO Amber - 2.8.32
                        Samsung A5 2016 - Android 7.0
                        Samsung A33 2022 - Android 14 - One UI 6.1
                        Suunto App Android 5.2.5 beta
                        Suunto App IOs 2.45.0 (19123) beta on MBP M1

                        1 Reply Last reply Reply Quote 0
                        • I Offline
                          isazi Moderator @BradWeber
                          last edited by 3 Sept 2021, 07:54

                          @bradweber Suunto is now aware of the issue, but they need logs to act, so if anyone can reproduce this and send logs it will be more than appreciated, otherwise fixing it will be a problem.

                          As for the track in your particular case, I don’t think that was recorded because of this bug. You can try contact support.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          B 1 Reply Last reply 5 Sept 2021, 10:21 Reply Quote 0
                          • B Offline
                            BradWeber @isazi
                            last edited by 5 Sept 2021, 10:21

                            @isazi Thanks a lot. I’ll get in touch with them. Thanks for the help!

                            I 1 Reply Last reply 10 Sept 2021, 13:49 Reply Quote 0
                            • I Offline
                              isazi Moderator
                              last edited by 5 Sept 2021, 13:09

                              I have been trying to replicate the bug with no luck, always get the track. Can you tell me which sport mode where you using, which if any S+ fields, configuration, etc.

                              I will keep trying.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              1 Reply Last reply Reply Quote 0
                              • E Offline
                                Egika Platinum Member
                                last edited by 5 Sept 2021, 20:31

                                Tried to reproduce this as well today.
                                Got a track for the whole activity. Had to calibrate the compass after switching to Ultra.
                                Don’t know what happens if you don’t do this.

                                t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                Race S All Black - TI Canary - Titanium Courtney

                                I 1 Reply Last reply 6 Sept 2021, 07:34 Reply Quote 1
                                • I Offline
                                  isazi Moderator @Egika
                                  last edited by 6 Sept 2021, 07:34

                                  @egika I did run without calibration, and got a very good track anyway 😕

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  1 Reply Last reply Reply Quote 1
                                  • B Offline
                                    Brad_Olwin Moderator @BradWeber
                                    last edited by 7 Sept 2021, 19:44

                                    @bradweber I attempted to reproduce this over the last weekend, switching modes and I have a GPS track for the entire hike. Is it possible that you lost GPS because you selected where satellites were not visible? This has been a suggestion.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    Z 1 Reply Last reply 9 Sept 2021, 12:52 Reply Quote 0
                                    • Z Offline
                                      zadow @Brad_Olwin
                                      last edited by 9 Sept 2021, 12:52

                                      @brad_olwin Well, I do not think so. GPS signal was fine. It also could be that watch got confused as I was switching between modes back and forth. Mostly, when we stopped somewhere and stayed there for longer time, I switched to Endurance and when we start moving again, switched it back to Performance. I agree that it is very hard to reproduce as most of the time it is working properly. I can guess only, but the problem occured probably twice.
                                      Another thing could be that I am using custom sport mode for every activity. In the past, when any problem occured (mostly with multisport), it always helped to delete and recreate that custom activity again. So, I can guess only, it also could be connected with malfunctioning customized sport mode. I cannot prove that because I re-created it already… 😞

                                      Suunto S9 Baro Titanium, Ironman l.e.
                                      Suunto Smart Sensor
                                      Wahoo Tickr FIT
                                      Hammerhead Karoo 2

                                      Swim Ride Run Rest Repeat

                                      I 1 Reply Last reply 10 Sept 2021, 13:48 Reply Quote 1
                                      • I Offline
                                        isazi Moderator @zadow
                                        last edited by 10 Sept 2021, 13:48

                                        @zadow I will keep trying to reproduce it, so far no tester has been able to. If it happens to you, can you send logs with the app and send me a private message?

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        1 Reply Last reply Reply Quote 1
                                        • I Offline
                                          isazi Moderator @BradWeber
                                          last edited by 10 Sept 2021, 13:49

                                          @bradweber did this happen in a aid station? I mean, did you switch to ultra inside the station?

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          1 Reply Last reply Reply Quote 0
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