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Unable to update / recover Suunto 9 BARO

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  • Д Offline
    Дмитрий Мутасов
    last edited by 26 Nov 2021, 13:39

    Hello!
    I’ ve been trying to update my Suunto 9 Baro to the latest version to no avail. SuuntoLink app keeps saying that watch needs to be reset. The display shows four dots, the second one is flashing. I tried to factory reset, but the same thing happened again. The next thing I tried is to wait until the battery runs out and try again. It didn’t help either. I’ve searched for the solution on the internet, and found the links to the earlier updates:

    • Ibiza-fw_2.12.30.3539-F.zip
    • Ibiza-fw_2.11.38.3143-F.zip
    • Ibiza-fw_2.5.18.1416-F.zip
    • Ibiza-fw_2.1.64.1020-F.zip
      I followed the guide I found somewhere on this forum, and tried to install these by dropping zip files on the gear icon. None of them installed properly.

    Here are some logs from suuntoapp.log file:

    [2021-Nov-26 19:28:59 +0600] [DEBUG] SDS::SyncBase poll response: {"Status": 200, "Reason": "OK", "Content-Type": "application/json", "Content-Length": 14, "Uri": "/net/184810005601/Device/System/PeripheralUpdater"}
    [2021-Nov-26 19:28:59 +0600] [INFO] Device/System/PeripheralUpdater running.
    [2021-Nov-26 19:28:59 +0600] [ERROR] FirmwareSequencer::PeripheralUpdate::step: Peripheral update failed
    [2021-Nov-26 19:28:59 +0600] [DEBUG] SDS::WB::SyncClientInternal request uri: [suuntoapp.log]([[error:parse-error]]) /net/184810005601/Device/System/Mode, contract: {"NewState": 13}
    [2021-Nov-26 19:28:59 +0600] [DEBUG] SDS::SyncBase poll response: {"Status": 202, "Reason": "ACCEPTED", "Content-Length": 0, "Uri": "/net/184810005601/Device/System/Mode"}
    [2021-Nov-26 19:29:00 +0600] [DEBUG] DeviceConnector::doWbDeviceLost with serial "184810005601" and address ""
    [2021-Nov-26 19:29:00 +0600] [DEBUG] DeviceConnector::doWbDeviceLost handle serial "184810005601" and address ""
    [2021-Nov-26 19:29:00 +0600] [DEBUG] DeviceConnector::doWbDeviceLost with serial "184810005601" and address ""
    [2021-Nov-26 19:29:00 +0600] [DEBUG] DeviceConnector::doWbDeviceLost handle serial "184810005601" and address ""
    [2021-Nov-26 19:29:15 +0600] [DEBUG] Device with serial 184810005601 and wbId 32 connected
    

    Please, help! I lost any hope to get them working again:(

    S 1 Reply Last reply 26 Nov 2021, 13:59 Reply Quote 0
    • S Offline
      surfboomerang @Дмитрий Мутасов
      last edited by 26 Nov 2021, 13:59

      @дмитрий-мутасов Try using a different PC and/or different cable.

      Sometimes a broken cable causes this behavior.

      Suunto Vertical Titanium Solar
      OnePlus Nord 4

      Д 1 Reply Last reply 26 Nov 2021, 14:14 Reply Quote 2
      • Д Offline
        Дмитрий Мутасов @surfboomerang
        last edited by 26 Nov 2021, 14:14

        @surfboomerang Thank you! I will definetely try to find one

        1 Reply Last reply Reply Quote 0
        • D Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by 26 Nov 2021, 15:05

          Another PC and another cable. Also drag and drop when you test.

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
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