• Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login
Suunto app Forum Suunto Community Forum
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login

S9 Screen "blanks out" during runs

Scheduled Pinned Locked Moved Suunto 9
25 Posts 11 Posters 1.6k Views 10 Watching
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • G Offline
    gerasimos Bronze Member @freeheeler
    last edited by 9 May 2022, 08:51

    @freeheeler thanks man!! i sent logs and email here? or i must go to suunto.com

    Suunto Vertical Ti
    Suunto S9 gen1
    Suunto Ambit3 peak

    F I 2 Replies Last reply 9 May 2022, 10:47 Reply Quote 0
    • F Offline
      freeheeler @gerasimos
      last edited by 9 May 2022, 10:47

      @gerasimos
      Let’s ask @isazi , I think you need to send a PM to a moderator, but I might be wrong…

      living sideways

      G 1 Reply Last reply 9 May 2022, 12:00 Reply Quote 2
      • I Offline
        isazi Moderator @gerasimos
        last edited by 9 May 2022, 11:25

        @gerasimos if you sent logs very soon after this happened, send me a PM with the time you sent the logs, and the email of your account. I can then fill in a bug report with Suunto.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        1 Reply Last reply Reply Quote 2
        • G Offline
          gerasimos Bronze Member @freeheeler
          last edited by 9 May 2022, 12:00

          @freeheeler @isazi thanks💪

          Suunto Vertical Ti
          Suunto S9 gen1
          Suunto Ambit3 peak

          1 Reply Last reply Reply Quote 2
          • N Offline
            northeast_trekker Bronze Member
            last edited by 9 May 2022, 13:58

            I had a slightly presentation of what I suspect is the same issue. my watch froze on the media controls screen when in an activity with suunto plus feature climb turned on. the hr monitor was still on so I thought it hadn’t fully crashed. I went to reset the watch by holding upper right button but instead it paused the activity and I was able to repress same button and from then on the watch was fine in the activity all data still there and no issues.

            1 Reply Last reply Reply Quote 0
            • Z Offline
              zadow
              last edited by zadow 13 Jul 2022, 15:25

              Hi all,
              same happened to me today. During swim session. I had my structured swim workout loaded as SuuntoPlus Guide via TrainingPeaks. Each and every interval was marked as “Press button to continue”. When I was changing from second to third interval, my screen went black and did not recover. However, I knew that activity is still being recorded, so I continued and finished swimming as planned. When I pressed the pause and finish buttons, suddenly, screen came back and I could see summary of my finished workout. When watch returned to normal watch mode I realized that it goes repeatedly to blank screen after few minutes (one or two) and the only way how to wake the screen up is to press any button.
              To make long story short. I sent the logs via Suuntolink to Suunto already. @isazi, here is the ID: 225830606300. Logs were sent today at 17:20 CET (cca). So, if you are so kind and create/update ticket for this issue.

              Thanks!

              Suunto S9 Baro Titanium, Ironman l.e.
              Suunto Smart Sensor
              Wahoo Tickr FIT
              Hammerhead Karoo 2

              Swim Ride Run Rest Repeat

              I 1 Reply Last reply 13 Jul 2022, 15:27 Reply Quote 0
              • I Offline
                isazi Moderator @zadow
                last edited by isazi 13 Jul 2022, 15:27

                @zadow I will. Are you sure you were not using a custom battery mode that turns off the screen?

                I also need the firmware version used.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                Z 2 Replies Last reply 13 Jul 2022, 15:28 Reply Quote 0
                • Z Offline
                  zadow @isazi
                  last edited by zadow 13 Jul 2022, 15:28

                  @isazi I am sure, I am using this sport mode for some time now and have my swim session every other day. I have never experienced this before. Today was the first time.

                  Suunto S9 Baro Titanium, Ironman l.e.
                  Suunto Smart Sensor
                  Wahoo Tickr FIT
                  Hammerhead Karoo 2

                  Swim Ride Run Rest Repeat

                  I 1 Reply Last reply 13 Jul 2022, 15:30 Reply Quote 1
                  • Z Offline
                    zadow @isazi
                    last edited by 13 Jul 2022, 15:30

                    @isazi said in S9 Screen "blanks out" during runs:

                    I also need the firmware version used.

                    I have the latest official FW: 2.20.30

                    Suunto S9 Baro Titanium, Ironman l.e.
                    Suunto Smart Sensor
                    Wahoo Tickr FIT
                    Hammerhead Karoo 2

                    Swim Ride Run Rest Repeat

                    1 Reply Last reply Reply Quote 1
                    • I Offline
                      isazi Moderator @zadow
                      last edited by 13 Jul 2022, 15:30

                      @zadow filled in a bug report with Suunto, will let you know.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      Z 2 Replies Last reply 13 Jul 2022, 15:33 Reply Quote 1
                      • Z Offline
                        zadow @isazi
                        last edited by 13 Jul 2022, 15:33

                        @isazi now I can finaly restart my watch as I need also to do my planned cycling session today 🙂

                        Suunto S9 Baro Titanium, Ironman l.e.
                        Suunto Smart Sensor
                        Wahoo Tickr FIT
                        Hammerhead Karoo 2

                        Swim Ride Run Rest Repeat

                        1 Reply Last reply Reply Quote 1
                        • S Offline
                          S.Pichi
                          last edited by S.Pichi 19 Jul 2022, 01:24

                          Hi All,
                          same happened to me last week while do workout as running , (S9BARO V.2.2030.) . I am not sure if i do hard reset (reset all setting) , it will not happen again , because next week i have a race as Trail Running .

                          1 Reply Last reply Reply Quote 0
                          • Z Offline
                            zadow @isazi
                            last edited by 11 Aug 2022, 14:46

                            @isazi, no update, I guess…?

                            Suunto S9 Baro Titanium, Ironman l.e.
                            Suunto Smart Sensor
                            Wahoo Tickr FIT
                            Hammerhead Karoo 2

                            Swim Ride Run Rest Repeat

                            I 1 Reply Last reply 14 Aug 2022, 20:59 Reply Quote 0
                            • I Offline
                              isazi Moderator @zadow
                              last edited by 14 Aug 2022, 20:59

                              @zadow should be fixed in next update from what I read, but of course I cannot guarantee you that.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              1 Reply Last reply Reply Quote 1
                              • H halajos referenced this topic on 4 Apr 2023, 10:03
                              • First post
                                Last post

                              Suunto Terms | Privacy Policy

                                This community forum collects and processes your personal information.
                                consent.not_received