S9 Screen "blanks out" during runs

northeast_trekker · 9 May 2022, 13:58

I had a slightly presentation of what I suspect is the same issue. my watch froze on the media controls screen when in an activity with suunto plus feature climb turned on. the hr monitor was still on so I thought it hadn’t fully crashed. I went to reset the watch by holding upper right button but instead it paused the activity and I was able to repress same button and from then on the watch was fine in the activity all data still there and no issues.

zadow · 13 Jul 2022, 15:25

Hi all,
same happened to me today. During swim session. I had my structured swim workout loaded as SuuntoPlus Guide via TrainingPeaks. Each and every interval was marked as “Press button to continue”. When I was changing from second to third interval, my screen went black and did not recover. However, I knew that activity is still being recorded, so I continued and finished swimming as planned. When I pressed the pause and finish buttons, suddenly, screen came back and I could see summary of my finished workout. When watch returned to normal watch mode I realized that it goes repeatedly to blank screen after few minutes (one or two) and the only way how to wake the screen up is to press any button.
To make long story short. I sent the logs via Suuntolink to Suunto already. @isazi, here is the ID: 225830606300. Logs were sent today at 17:20 CET (cca). So, if you are so kind and create/update ticket for this issue.

Thanks!

isazi · 13 Jul 2022, 15:27

@zadow I will. Are you sure you were not using a custom battery mode that turns off the screen?

I also need the firmware version used.

zadow · 13 Jul 2022, 15:28

@isazi I am sure, I am using this sport mode for some time now and have my swim session every other day. I have never experienced this before. Today was the first time.

zadow · 13 Jul 2022, 15:30

@isazi said in S9 Screen "blanks out" during runs:

I also need the firmware version used.

I have the latest official FW: 2.20.30

isazi · 13 Jul 2022, 15:30

@zadow filled in a bug report with Suunto, will let you know.

zadow · 13 Jul 2022, 15:33

@isazi now I can finaly restart my watch as I need also to do my planned cycling session today

S.Pichi · 19 Jul 2022, 01:24

Hi All,
same happened to me last week while do workout as running , (S9BARO V.2.2030.) . I am not sure if i do hard reset (reset all setting) , it will not happen again , because next week i have a race as Trail Running .

zadow · 11 Aug 2022, 14:46

@isazi, no update, I guess…?

isazi · 14 Aug 2022, 20:59

@zadow should be fixed in next update from what I read, but of course I cannot guarantee you that.