died the second time
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Today the watch arrived with the courier.
It was in a carton box with pluriball.
The watch was free to move and bump inside the box - very bad package.
Very bad service but the watch work.
I’m not very confident.
Is there an email addres of Suunto Finlandia ?
I would like to write there about my experience with the service in Slovenia. -
@bandando
…I’ve had to google pluriball…
my watch came back from service the same way and I was so happy about it and it works like brand new again.
maybe (no offence!) take a breath, focus on what’s important now: the watch works, and be happy that service was so quick and you can enjoy your watch?!
I would do that, if I were you
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@bandando My former Suunto 5 was sent back for repair under warranty because there was fog inside the display. They changed bezel and glass parts and seal parts, with packing like that. I didn’t even bother complain as it worked as it should. Only took a week from me sending the watch using DHL until I received the watch back. After several fitness/sports watch I’ve ever had (Huawei, Fitbit, Garmin, Coros, Suunto, Polar) Suunto has better service center. Second is Fitbit, a bit lag to respond but they replace the watch under warranty without any question. Coros is a bit lag to respond to, it took about a month from warranty request to receive new watch.
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Unbelievable, my Suunto 9 Baro broke for the third time.
Completely shut down again. -
@bandando what are you doing with your watch XD?
Well, I’m sorry you have such a bad experience. You know the drill, time to contact support.
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@bandando
oh man, that’s really bad luck!!
I’m holding thumbs for you that it works well after this repair.
Maybe, (just thinking out loud) if you’ve got a standard version (not customized), you can ask if service would be so kind to exchange your watch for a refurbished one? -
@dmytro I’ve already written to assistance but I’m not very confident
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@freeheeler said in died the second time:
@bandando
oh man, that’s really bad luck!!
I’m holding thumbs for you that it works well after this repair.
Maybe, (just thinking out loud) if you’ve got a standard version (not customized), you can ask if service would be so kind to exchange your watch for a refurbished one?I have a customized version but I asked that.
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They have replaced my device. Thanks Suunto
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@bandando
happy to hear that enjoy the watch and the sports 