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duplicates when syncing SSU and having connection enabled from Movescount to Sportstracker and missing history (old moves)

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  • ? Offline
    A Former User
    last edited by A Former User 5 Aug 2018, 13:07 8 May 2018, 13:06

    i have connected Movescount to Sports-Tracker to get all Moves from the past to Sports-Tracker and also new moves get synced. BUT:

    • new moves are synced - fine.
    • as soon as i sync my watch with SA i get the same move again. so there is no check if it’s alreday there. (SA syncs all the moves that are on the watch and doesn’t care about duplicates)
    • old moves are not synced from Movescount to Sports-Tracker, although the description says, that it should… 😞

    should it really work like this? maybe i want to much, but at least duplicates should be avoided.
    and promising a background sync of history and then nothing happens is not good.

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    • D Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by 8 May 2018, 13:10

      1. Connect MC to ST.
      2. Wait as it takes long to sync (hours)
      3. Disconnect
      4. Delete douplicates

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

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      • ? Offline
        A Former User
        last edited by 8 May 2018, 13:11

        1. i did it.
        2. nothing happened in the last 2 days…no history.
        3. i have >2500 moves on movescount…and already a lot in SA -> really annoying…
        D 1 Reply Last reply 8 May 2018, 13:17 Reply Quote 0
        • D Offline
          Dimitrios Kanellopoulos Community Manager @Guest
          last edited by 8 May 2018, 13:17

          @asdf123 hmmmm. Very strange. I need to check if we can perhaps delete or create a new account? Could that help ?

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

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          • ? Offline
            A Former User
            last edited by 8 May 2018, 16:04

            Maybe.
            Then i would first connect movescount with new sportstracker Account, and after syncing the whole history, i will start to sync my Watch the first time + disconnect MC and ST.
            But all moves from Watch will be duplicated in ST (SA) then again…

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