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The training clock stops during exercise

Scheduled Pinned Locked Moved Suunto 9
s9b bug swimming
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  • M Offline
    Marcin Polak
    last edited by 23 Aug 2022, 06:50

    Hello,
    In my S9B, I experience some inconvenience during swimming training. I use a training clock when exercising. And more and more often during intervals, the training clock stops, even though it does not stop the operation of the watch. During this time, I can switch between screens and the watch correctly measures laps and pool lengths. Only the training clock stops. The only solution I know is ending the activity on the watch and starting a new one. I used a soft reset in the watch, a hard reset. This error occurred in earlier versions of the soft. Currently, the watch has the latest installed. Has it only happened to me? Is there any other way to restart the training clock?
    IMG_20220823_084207.jpg

    Suunto 9 Baro Black Titanium
    Ambit 3 Vertical

    F 1 Reply Last reply 23 Aug 2022, 15:13 Reply Quote 0
    • F Offline
      freeheeler @Marcin Polak
      last edited by 23 Aug 2022, 15:13

      @Marcin-Polak
      it happened in earlier firmware or with the latest, too?

      living sideways

      M 1 Reply Last reply 23 Aug 2022, 17:44 Reply Quote 0
      • M Offline
        Marcin Polak @freeheeler
        last edited by 23 Aug 2022, 17:44

        @freeheeler It was happened to me in last Sunday. It happened several times on earlier versions of the firmware, but I have the impression that it appears more often on the current one.

        Suunto 9 Baro Black Titanium
        Ambit 3 Vertical

        F 1 Reply Last reply 23 Aug 2022, 18:05 Reply Quote 0
        • F Offline
          freeheeler @Marcin Polak
          last edited by 23 Aug 2022, 18:05

          @Marcin-Polak
          I’m trying to replicate with mine

          living sideways

          1 Reply Last reply Reply Quote 0
          • S Offline
            Stas Varazhbit
            last edited by 24 Aug 2022, 05:33

            I use this screen all the time. I have never had any stoppages on the new or old firmware.

            Suunto 9P
            Suunto 9 no baro
            Suunto Ambit3S

            F 1 Reply Last reply 24 Aug 2022, 05:57 Reply Quote 0
            • F Offline
              freeheeler @Stas Varazhbit
              last edited by 24 Aug 2022, 05:57

              @Stas-Varazhbit
              I’ve tried and couldn’t replicate.
              Maybe @Marcin-Polak you can try adjusting a setting in the startscreen, see if the issue remains and report again?
              different settings can lead to undiscovered issues that people might use rarely in combination

              living sideways

              M 1 Reply Last reply 24 Aug 2022, 11:02 Reply Quote 0
              • M Offline
                Marcin Polak @freeheeler
                last edited by 24 Aug 2022, 11:02

                @Stas-Varazhbit I started to wonder what could be causing these problems. I have the swimming activity set by default, or I make small changes to the order in which the data is displayed on each screen. But I just realized one thing. Whenever I start an activity, the start screen is blue (not green) - that is, Battery Custom Mode is selected. In fact, I do not have any major changes carried out there (all items are disabled except touch). But maybe the problem only shows up in custom battery mode? Currently, I have performed a hard reset again and will be checking the operation for several training sessions. This time I will not configure custom battery mode.

                Suunto 9 Baro Black Titanium
                Ambit 3 Vertical

                I F S 3 Replies Last reply 24 Aug 2022, 11:21 Reply Quote 1
                • I Online
                  isazi Moderator @Marcin Polak
                  last edited by 24 Aug 2022, 11:21

                  @Marcin-Polak is the custom battery mode something that you selected, or it happened on its own?

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  M 1 Reply Last reply 24 Aug 2022, 19:03 Reply Quote 1
                  • F Offline
                    freeheeler @Marcin Polak
                    last edited by 24 Aug 2022, 11:29

                    @Marcin-Polak
                    touch enabled with watersports doesn’t make sense. the watch will get the mad cow disease 🙈
                    I am curious if the issue remains, when you toggle touch off and also, like @isazi asked if you enabled custom battery yourself or not

                    living sideways

                    M 1 Reply Last reply 24 Aug 2022, 18:53 Reply Quote 0
                    • S Offline
                      Stas Varazhbit @Marcin Polak
                      last edited by 24 Aug 2022, 12:43

                      @Marcin-Polak I use the standard pool swimming mode without any settings.

                      Suunto 9P
                      Suunto 9 no baro
                      Suunto Ambit3S

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        Marcin Polak @freeheeler
                        last edited by 24 Aug 2022, 18:53

                        @freeheeler I used a custom battery mode in other activities. I don’t know why it has become the default mode for all activities. I did a hard reset today. In the coming days I will try to test the watch with its default settings after a hard reset (without custom batttery mode).

                        Suunto 9 Baro Black Titanium
                        Ambit 3 Vertical

                        1 Reply Last reply Reply Quote 1
                        • M Offline
                          Marcin Polak @isazi
                          last edited by 24 Aug 2022, 19:03

                          @isazi As I wrote earlier, I used the custom battery mode in other activities. I don’t know why, it became the default mode that started with every activity. Apart from the touch, I had nothing else turned on. Currently, I decided not to use it.

                          Suunto 9 Baro Black Titanium
                          Ambit 3 Vertical

                          F 1 Reply Last reply 24 Aug 2022, 19:23 Reply Quote 2
                          • F Offline
                            freeheeler @Marcin Polak
                            last edited by 24 Aug 2022, 19:23

                            @Marcin-Polak
                            touch enabled is nice for running and when navigating that you can easily swipe screens back and forth but it is not useful with water as the screen takes every water drop as a touch…

                            living sideways

                            M 1 Reply Last reply 24 Aug 2022, 19:36 Reply Quote 0
                            • M Offline
                              Marcin Polak @freeheeler
                              last edited by 24 Aug 2022, 19:36

                              @freeheeler Yes, I know that, it doesn’t work for swimming. But as I wrote before, custom mode with touch enabled, I was use for eg in running. And if you set on it custom mode for eg in running - it will also be used in swimming. Now I have checked my own - each user-defined activity mode (not factory-defined) a custom battery mode has assigned to it as default mode 😞

                              Suunto 9 Baro Black Titanium
                              Ambit 3 Vertical

                              F 1 Reply Last reply 24 Aug 2022, 19:39 Reply Quote 1
                              • F Offline
                                freeheeler @Marcin Polak
                                last edited by freeheeler 24 Aug 2022, 19:39

                                @Marcin-Polak
                                strange, I would have bet that my sport modes take battery mode individually.
                                I’ll try right away

                                edit: changing in one sport mode the battery mode doesn’t have any effect on the battery mode in my other sport modes.

                                living sideways

                                M 1 Reply Last reply 16 Oct 2022, 18:40 Reply Quote 0
                                • M Offline
                                  Marcin Polak @freeheeler
                                  last edited by 16 Oct 2022, 18:40

                                  After all, my watch is working fine. In the meantime, it had a visit to the service and was replaced with a new one 🙂 On the current one, I didn’t notice this issue. We can close the topic.

                                  Suunto 9 Baro Black Titanium
                                  Ambit 3 Vertical

                                  1 Reply Last reply Reply Quote 0
                                  • Brad_OlwinB Brad_Olwin locked this topic on 17 Oct 2022, 12:44
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