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Battery drains very quickly S9B

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  • F Offline
    freeheeler @maxm23
    last edited by 9 Jan 2023, 08:11

    @maxm23
    how old is your watch? please get in touch with support, it’s not normal but special that it appears after a while only

    living sideways

    M 1 Reply Last reply 9 Jan 2023, 10:16 Reply Quote 0
    • M Offline
      maxm23 @freeheeler
      last edited by maxm23 1 Sept 2023, 10:16 9 Jan 2023, 10:16

      @freeheeler not even 2 years, bought it in April 2021.
      I’ve contacted Suunto support, they suggesting to sent the watch for an inspection. I guess it will turn out in a costly repair.

      I 1 Reply Last reply 9 Jan 2023, 10:23 Reply Quote 0
      • I Offline
        isazi Moderator @maxm23
        last edited by 9 Jan 2023, 10:23

        @maxm23 if you watch is less than 2 years old is covered by warranty in EU, so you probably will not have to pay anything.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        M 1 Reply Last reply 9 Jan 2023, 10:58 Reply Quote 1
        • M Offline
          maxm23 @isazi
          last edited by 9 Jan 2023, 10:58

          @isazi I hope so, it is big hurdle to request the repair.
          The system don’t let proceed and save the data. Struggling since more than one hour. I’m frustrated and disappointed in Suunto service.

          F 1 Reply Last reply 9 Jan 2023, 16:01 Reply Quote 0
          • F Offline
            freeheeler @maxm23
            last edited by 9 Jan 2023, 16:01

            @maxm23
            some fields are required that are not very obvious as I remember… fortunately I don’t need this service frequently…
            but please don’t give up, service is fast and great! I bet they can help you ✊

            living sideways

            M 2 Replies Last reply 10 Jan 2023, 06:21 Reply Quote 0
            • M Offline
              maxm23 @freeheeler
              last edited by 10 Jan 2023, 06:21

              @freeheeler thanks ✌

              1 Reply Last reply Reply Quote 0
              • M Offline
                maxm23 @freeheeler
                last edited by 17 Jan 2023, 18:19

                @freeheeler you were right, the Suunto service performed outstanding. I’ve sent the watch, they changed the battery and sent it back within a couple days. No charges at all.

                F 1 Reply Last reply 17 Jan 2023, 18:25 Reply Quote 4
                • F Offline
                  freeheeler @maxm23
                  last edited by 17 Jan 2023, 18:25

                  @maxm23
                  awesome to hear! I’m happy for you!
                  now your watch is good for another 3-4 years or maybe more 👍

                  living sideways

                  M 1 Reply Last reply 17 Jan 2023, 18:53 Reply Quote 0
                  • M Offline
                    maxm23 @freeheeler
                    last edited by 17 Jan 2023, 18:53

                    @freeheeler 👍 🙌

                    1 Reply Last reply Reply Quote 0
                    • V Offline
                      viktorstefansson @Sergei Ladeishchikov
                      last edited by 25 Jan 2023, 07:40

                      @Sergei-Ladeishchikov
                      Hi, I have the same issue with my S9B.
                      Drains from 100% to 0% in less than 24 h in flight mode and with battery saving on.
                      Tried the discharge cycle, soft & hard reset as well as a downgrade to 2.16.26 without any improvement.

                      My watch is over 2 years old so no warranty will help me. Sending it for service seems costly as I am quite sure it is a firmware issue as more people are experiencing exactly the same problems and often from one day to the other.

                      Did you or anyone else actually solve this issue?

                      F S 2 Replies Last reply 25 Jan 2023, 07:49 Reply Quote 0
                      • F Offline
                        freeheeler @viktorstefansson
                        last edited by freeheeler 25 Jan 2023, 07:49

                        @viktorstefansson
                        if you did a downgrade to the previous firmware but the battery drain remains, then I would exclude firmware as a potential root cause

                        living sideways

                        V 1 Reply Last reply 25 Jan 2023, 10:27 Reply Quote 1
                        • V Offline
                          viktorstefansson @freeheeler
                          last edited by 25 Jan 2023, 10:27

                          @freeheeler I hear what you say.
                          As the issue came one day to another it seems very illogical that the battery quality gave up?

                          I can see that other have had the same issue with battery going from 5 day to less than 24 h and not been able to resolve it via hard resets or downgrading. So to me it have to be a cause to this. If not firmware, what else could be the issue?

                          F 1 Reply Last reply 25 Jan 2023, 10:38 Reply Quote 0
                          • F Offline
                            freeheeler @viktorstefansson
                            last edited by 25 Jan 2023, 10:38

                            @viktorstefansson
                            if a physical damage happened to the battery it can reduce capacity from one day to enother.
                            it’s hard to point at the reason without seeing the watch or having the possibility of deeper analysis as Suunto service centers have…

                            I understood you already did a whole charging cycle with soft reset when full etc and the issue remaind. I would get in touch with support if you can exclude that any settings would cause the drain.

                            holding thumbs they can help you further ✊

                            living sideways

                            1 Reply Last reply Reply Quote 0
                            • S Offline
                              Sergei Ladeishchikov Bronze Member @viktorstefansson
                              last edited by 25 Jan 2023, 13:08

                              @viktorstefansson Hi! Today I received a response from an unofficial service in my area. He replaced the battery with a new one, but that didn’t fix the problem.

                              V F 2 Replies Last reply 25 Jan 2023, 13:38 Reply Quote 0
                              • V Offline
                                viktorstefansson @Sergei Ladeishchikov
                                last edited by 25 Jan 2023, 13:38

                                @Sergei-Ladeishchikov

                                Hi, thanks for your response. Sorry that it did not solve the issue, that strengthens my belief that it is another cause to this issue.

                                Some have stated that the barometer itself could cause battery drain when not functioning correctly. I have tried having the watch submerged for several hours to see if that would improve the situation, but still no change in battery life.

                                Suunto customer service mainly directs me to standard answers and guidelines or refer me to a battery replacement.

                                1 Reply Last reply Reply Quote 0
                                • F Offline
                                  freeheeler @Sergei Ladeishchikov
                                  last edited by 25 Jan 2023, 13:39

                                  @Sergei-Ladeishchikov
                                  the issue with your watch is either different from the watch of @maxm23 or official Suunto service did something more.
                                  did you receive the watch back already or is it your local service telling you it isn’t any better?

                                  living sideways

                                  S 1 Reply Last reply 25 Jan 2023, 13:44 Reply Quote 0
                                  • S Offline
                                    Sergei Ladeishchikov Bronze Member @freeheeler
                                    last edited by 25 Jan 2023, 13:44

                                    @freeheeler I have already received the watch back with my old battery as the service said. I am not sure that the service has the necessary experience and equipment to diagnose other watch components.

                                    F 1 Reply Last reply 25 Jan 2023, 13:51 Reply Quote 0
                                    • F Offline
                                      freeheeler @Sergei Ladeishchikov
                                      last edited by 25 Jan 2023, 13:51

                                      @Sergei-Ladeishchikov
                                      if you have the possibility, maybe try to get an answer and support from official Suunto service.

                                      living sideways

                                      S 1 Reply Last reply 25 Jan 2023, 13:59 Reply Quote 0
                                      • S Offline
                                        Sergei Ladeishchikov Bronze Member @freeheeler
                                        last edited by 25 Jan 2023, 13:59

                                        @freeheeler I think that it will have to be done, but it is not easy. Maybe at first the log will be able to tell something?

                                        1 Reply Last reply Reply Quote 1
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