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[solved] Reboot during activities

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  • C Offline
    chargerunner Bronze Member @Reiner
    last edited by 28 Jan 2023, 13:36

    @Reiner I had the same issue. The watch was hard reset last week, and how the issue occurred again. Please keep us updated with flashing the previous firmware.

    R 2 Replies Last reply 31 Jan 2023, 06:08 Reply Quote 1
    • R Offline
      Reiner Bronze Member @chargerunner
      last edited by Reiner 31 Jan 2023, 06:08

      @chargerunner
      I didn’t downgrade until yet, because i believe on an early fix by Suunto developers, like in the past. It seems like there are many users with the same issue.
      Meanwhile i don’t use custom sport modes.
      Deleting and recreate my custom modes hasn’t solve the issue.

      Watch: Suunto Race S

      1 Reply Last reply Reply Quote 3
      • G Offline
        glaucidium.passerinum
        last edited by 31 Jan 2023, 16:52

        After a hard reset the problem seems to be resolved. However I didn’t try to recreate custom modes yet.
        Thanks for your comments.

        C 1 Reply Last reply 31 Jan 2023, 20:42 Reply Quote 0
        • C Offline
          chargerunner Bronze Member @glaucidium.passerinum
          last edited by 31 Jan 2023, 20:42

          @glaucidium-passerinum I hard reset the watch using Suunto Link about 10 days ago. Since then, the issue only occurred twice (though consecutively). I’m still not sure if the issue is totally gone. It might anyways.

          G 1 Reply Last reply 1 Feb 2023, 19:47 Reply Quote 0
          • G Offline
            glaucidium.passerinum @chargerunner
            last edited by glaucidium.passerinum 2 Apr 2023, 09:23 1 Feb 2023, 19:47

            @chargerunner Actually, I speaked too soon. I had a reboot today, so no, it’s not fixed with a hard reset…

            C 1 Reply Last reply 4 Feb 2023, 17:45 Reply Quote 1
            • J Offline
              jjpaz Bronze Member
              last edited by 1 Feb 2023, 21:05

              It seems that issue is software related (bug in latest software update) so reboots only delay the problem and not avoid it.
              Hope it will be solved son.

              Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

              1 Reply Last reply Reply Quote 1
              • C Offline
                chargerunner Bronze Member @glaucidium.passerinum
                last edited by 4 Feb 2023, 17:45

                @glaucidium-passerinum Thanks for your update. On my side, two weeks after the hard reset, the problem has already happened three times, two of them were consecutive. So I also think that the hard reset doesn’t help…

                J 1 Reply Last reply 4 Feb 2023, 20:49 Reply Quote 1
                • J Offline
                  jjpaz Bronze Member @chargerunner
                  last edited by jjpaz 2 Apr 2023, 20:58 4 Feb 2023, 20:49

                  @chargerunner Do you have many Guides or Suunto+Apps stored in the watch?
                  I’ve been training the last two weeks (5-6 days/week, 6-8h/week) with both S9B and S9P at the same time and zero reboots. I’ve tried activities with NGP, Climb,… 🤞

                  Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                  C 1 Reply Last reply 4 Feb 2023, 21:01 Reply Quote 1
                  • C Offline
                    chargerunner Bronze Member @jjpaz
                    last edited by 4 Feb 2023, 21:01

                    @jjpaz I don’t have a lot of guides or apps, and only use Burner since the hard reset. They are the basic guides and apps that come with the watch, I haven’t added any new ones. I also have running / cycling activities every day, maybe it’s too much, but I don’t expect that the watch can’t handle such amount of data…

                    1 Reply Last reply Reply Quote 1
                    • B Offline
                      bart80
                      last edited by 6 Feb 2023, 08:16

                      I have had this issue 4 times in 4 months (last one two days ago) but have anyone noticed that after such a reset watch has problem with fixing to the GPS? I noticed that every time after such a unexpected reset.

                      F 1 Reply Last reply 6 Feb 2023, 08:26 Reply Quote 2
                      • F Offline
                        freeheeler @bart80
                        last edited by freeheeler 2 Jun 2023, 08:26 6 Feb 2023, 08:26

                        @bart80
                        the watch loses the AGPS file when crashing. this file is necessary for a quick satellite fix. if you sync your watch to SA it will load the file again and locking satellites will be as fast as usual

                        living sideways

                        B I 2 Replies Last reply 6 Feb 2023, 08:29 Reply Quote 1
                        • B Offline
                          bart80 @freeheeler
                          last edited by 6 Feb 2023, 08:29

                          @freeheeler Good catch. On Saturday that happened just before the Race I was participating so had no time to go back for phone 😉 Next time I will check this. Nevertheless, logs send to Suunto.

                          1 Reply Last reply Reply Quote 4
                          • I Offline
                            inkognito Platinum Member @freeheeler
                            last edited by inkognito 2 Jun 2023, 10:06 6 Feb 2023, 10:06

                            @freeheeler @bart80 Mind that it might take several (up to 15) minutes for the old S9 to unwrap/process that newly synced AGPS data. So syncing and trying to start an exercise immediately after won’t probably help (tried that multiple times).

                            SV: fingers crossed :D
                            S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
                            Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
                            Despite some pretty bad luck, I still love Suunto!

                            B 1 Reply Last reply 7 Feb 2023, 00:04 Reply Quote 3
                            • R Offline
                              Reiner Bronze Member @chargerunner
                              last edited by 6 Feb 2023, 18:20

                              @chargerunner

                              After downgrading to software version 2.20.30 the issue is gone.
                              The current version was driving me crazy, 2 crashes on one training is´nt usable anymore.

                              Watch: Suunto Race S

                              C 1 Reply Last reply 6 Feb 2023, 20:07 Reply Quote 4
                              • C Offline
                                chargerunner Bronze Member @Reiner
                                last edited by 6 Feb 2023, 20:07

                                @Reiner Glad to hear it @Reiner . How long has it been since you downgraded? I would wait at least one week before being a bit more sure about the issue not coming back😧 After the hard reset (still not downgraded), my watch went on for one week without error before the crash came back…

                                S R 2 Replies Last reply 6 Feb 2023, 21:10 Reply Quote 1
                                • S Offline
                                  SimonHumm Bronze Member @chargerunner
                                  last edited by 6 Feb 2023, 21:10

                                  @chargerunner Same behaviour for me. Now every time I go for a run there’s the added excitement of “will it or won’t it work?” I think Suunto need to release a statement or an acknowledgment of the problem and give us some comfort that it will be fixed.

                                  T I C 3 Replies Last reply 6 Feb 2023, 23:14 Reply Quote 6
                                  • T Offline
                                    TyreseJ4 @SimonHumm
                                    last edited by 6 Feb 2023, 23:14

                                    @SimonHumm That’s what I’m waiting on.

                                    1 Reply Last reply Reply Quote 2
                                    • B Offline
                                      Bradleyd Bronze Member @inkognito
                                      last edited by 7 Feb 2023, 00:04

                                      @inkognito - do you know if a soft reset will also flush the AGPS?

                                      I had an issue with a Sports App properly starting ( blank screen or no data fields in the Sport App screen ) this morning. After two or three false training starts, I soft-reset the watch ( no phone sync ) and the next training started the Sports App correctly.

                                      The only downside of the soft-reset is that GPS lock took more than 5 minutes, possibly 10 minutes. After all of that delay, I had no issues in the 3+ hour training ride.

                                      F 1 Reply Last reply 7 Feb 2023, 05:19 Reply Quote 0
                                      • F Offline
                                        freeheeler @Bradleyd
                                        last edited by 7 Feb 2023, 05:19

                                        @Bradleyd said in Reboot during activities:

                                        do you know if a soft reset will also flush the AGPS?

                                        yes it does

                                        living sideways

                                        1 Reply Last reply Reply Quote 1
                                        • I Offline
                                          isazi Moderator @SimonHumm
                                          last edited by 7 Feb 2023, 09:51

                                          @SimonHumm I provided all logs to Suunto, and I would assume that the bug has been identified as more logs are not necessary. I have no idea what the bug is, as my watch never crashed.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          1 Reply Last reply Reply Quote 4
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