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[solved] Reboot during activities

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  • Z Offline
    zhang965 @cosme.costa
    last edited by 16 Feb 2023, 12:48

    @cosme-costa said in Reboot during activities:

    @zhang965 Come on! Really? Are you still in high school?

    Yes, wanna fight?

    Winners Wear Winners

    C 1 Reply Last reply 16 Feb 2023, 13:59 Reply Quote 0
    • B Online
      Brad_Olwin Moderator @zhang965
      last edited by 16 Feb 2023, 13:44

      @zhang965 Well, no wonder the bugs never get fixed, some moderator testers are not very smart……

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      1 Reply Last reply Reply Quote 2
      • C Offline
        cosme.costa @zhang965
        last edited by 16 Feb 2023, 13:59

        @zhang965 Behind your school or mine?

        PS: Don’t worry I’ll let you win.

        ? 1 Reply Last reply 17 Feb 2023, 12:35 Reply Quote 1
        • D Online
          dulko79
          last edited by 16 Feb 2023, 14:18

          I understand users’ anger over reboots. Suunto will probably address it based on the strategy they choose. What I do not understand is people being angry on moderators/testers here. They help us make most of Suunto watches with hints and advices besides testing job. If you have a problem with the product go to Suunto directly, over phone, FB, IG or whatever and complain every day to solve the problem. They have people in Suunto for receiving complaints.

          App: beta
          Phone: Iphone
          iOS

          A S 2 Replies Last reply 16 Feb 2023, 20:20 Reply Quote 10
          • A Offline
            ADHDMonkey Bronze Member @dulko79
            last edited by 16 Feb 2023, 20:20

            @dulko79 the problem is that suunto don’t even officially acknowledge the problem and fob you off. Instead they “communicate” through unofficial channels to cover their backsides (if things don’t work out or get worse you can’t hold anyone to account 😉 ).

            They even hide/block comments on IG! I did come across an interesting account on Instagram recently: suunto_bugs. Looks like a frustrated member of this forum! 😀

            D 1 Reply Last reply 17 Feb 2023, 18:01 Reply Quote 2
            • S Offline
              Spree Bronze Member @dulko79
              last edited by 17 Feb 2023, 08:14

              @dulko79 I agree mostly with the first half of this comment. When contacting support the issue should be acknowledged, even with all the caveat and limitations that there may be (root cause unclear; only a certain number of people affected; etc). And this should be addressed.

              I don’t however fully get the second half; it’s not the amount of complaints from the same users that drives action from a company; it’s the number of users affected that contact them

              So by all means contacting Suunto if you have the problem makes all the sense in the world; by all means contacting them again if you have additional data to share that could help pinpoint the issue and fix it (for instance, if downgrading the firmware - which is an option for both Suunto 9 Baro and Suunto 9 Peak - stops the behaviour; or if some new patterns emerge for you with the bug). Otherwise contacting them repeatedly doesn’t achieve much.

              D 1 Reply Last reply 17 Feb 2023, 17:51 Reply Quote 2
              • D Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by Dimitrios Kanellopoulos 17 Feb 2023, 08:17

                Hey guys. We are here moderators not support.

                While we can report issues to the internal helpdesk issue, support is the right channel for this.

                Support can understand the criticality of the issue and then delegate correctly the task

                Creating here a discussion wont help nor will creating IG channels etc.

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                1 Reply Last reply Reply Quote 6
                • ? Offline
                  A Former User @cosme.costa
                  last edited by 17 Feb 2023, 12:35

                  @cosme-costa said in Reboot during activities:

                  @zhang965 Behind your school or mine?
                  PS: Don’t worry I’ll let you win.

                  don’t forget to start the MMA activity on your suunto 😀

                  1 Reply Last reply Reply Quote 0
                  • D Online
                    dulko79 @Spree
                    last edited by 17 Feb 2023, 17:51

                    @Spree Well, I meant you have several ways how to reach out to Suunto for support. When you open a case, you track it to the solution through a communication channel you have chosen.

                    App: beta
                    Phone: Iphone
                    iOS

                    1 Reply Last reply Reply Quote 0
                    • D Online
                      dulko79 @ADHDMonkey
                      last edited by 17 Feb 2023, 18:01

                      @ADHDMonkey What do you mean communicate through unofficial channels? I still think the best way is to go directly to Suunto support. Based on the quality of support companies keep or loose customers. Talking about Suunto not acknowledging the problem is difficult. You do not know how many watches are affected by the problem. Companies have plans/strategies for all kinds scenarios, they change faulty products, software updates, they ignore the problem etc…

                      App: beta
                      Phone: Iphone
                      iOS

                      A 1 Reply Last reply 17 Feb 2023, 21:33 Reply Quote 2
                      • A Offline
                        ADHDMonkey Bronze Member @dulko79
                        last edited by ADHDMonkey 17 Feb 2023, 21:33

                        @dulko79

                        If you contact suunto direct they play dumb, as if it’s not a known bug affecting multiple users. They’ll talk you through reset and then suggest you send in your watch when nothing improves.

                        Meanwhile on here we are being told that things are supposedly moving behind the scenes, but it’s not an official rep saying that, so, quite frankly, means almost nothing (I base this opinion on past experience regarding other known bugs in previous releases). We’re advised here to downgrade the FW, but that’s not an officially endorsed Suunto procedure; if your watch gets bricked, you’re on your own. You take all the risk.

                        That’s what I mean.

                        Z 1 Reply Last reply 17 Feb 2023, 21:50 Reply Quote 3
                        • Z Offline
                          zhang965 @ADHDMonkey
                          last edited by 17 Feb 2023, 21:50

                          @ADHDMonkey said in Reboot during activities:

                          dulko79

                          If you contact suunto direct they play dumb,as if it’s not a known bug affecting multiple users. They’ll talk you through reset and then suggest you send in your watch when nothing improves.

                          Meanwhile on here we are being told that things are supposedly moving behind the scenes, but it’s not an official rep saying that, so, quite frankly, means almost nothing (I base this opinion on past experience regarding other known bugs in previous releases). We’re advised here to downgrade the FW, but that’s not an officially acknowledged Suunto procedure; if your watch gets bricked, you’re on your own. You take all the risk.

                          That’s what I mean.

                          Well, I’m not agree with you,

                          If they can find some one who cannot figure out the difference between s9p and s9pp, or someone reads II as “eye eye” to test their products…

                          Maybe they really don’t know this bug…

                          Winners Wear Winners

                          1 Reply Last reply Reply Quote -1
                          • T Offline
                            TyreseJ4
                            last edited by TyreseJ4 18 Feb 2023, 09:23

                            I really didn’t want to add more than what has already been said, but Suunto really needs to play this one VERY carefully because a lot of their customers (including myself) are still using the Suunto 9 Baro. In my opinion Suunto just hasn’t produced/released anything to date that makes me want to replace the 9 Baro with their “new” devices. To me, the Suunto 9 Baro is still Suunto’s flagship device. In other words, if they loose their Suunto 9 Baro users I think that’ll be a big problem. To be fair the reset and 40 minute GPS reconnect has only happened to me once. However every time I walk out of my door with it I’m worried it may happen again. Thankfully I also have a FR945 to record with. It’s safe to say if there’s no official statement on this I’ll be moving on. I mean what else am I supposed to do?

                            Z 1 Reply Last reply 18 Feb 2023, 10:14 Reply Quote 4
                            • Z Offline
                              zhang965 @TyreseJ4
                              last edited by 18 Feb 2023, 10:14

                              @TyreseJ4 said in Reboot during activities:

                              I mean what else am I supposed to do?

                              Buy a s9pp, it doesn’t have problem so far.

                              Winners Wear Winners

                              T 1 Reply Last reply 18 Feb 2023, 10:23 Reply Quote 0
                              • Z Offline
                                zhang965
                                last edited by zhang965 18 Feb 2023, 10:17

                                Screenshot_2023-02-18-11-18-04-57_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

                                Well, what an improvement, you can find the delete button, now we can show you to recognize correct product.

                                Winners Wear Winners

                                1 Reply Last reply Reply Quote 0
                                • T Offline
                                  TyreseJ4 @zhang965
                                  last edited by 18 Feb 2023, 10:23

                                  @zhang965 Sorry but I’m not interested. I think you can find better for your money.

                                  Z 1 Reply Last reply 18 Feb 2023, 10:31 Reply Quote 1
                                  • Z Offline
                                    zhang965 @TyreseJ4
                                    last edited by 18 Feb 2023, 10:31

                                    @TyreseJ4 said in Reboot during activities:

                                    @zhang965 Sorry but I’m not interested. I think you can find better for your money.

                                    Don’t be so extreme, I had S9B as well,
                                    Unlike S9, s9pp is a well refined product, I think it will work fine at least 8 months with current firmware.

                                    Winners Wear Winners

                                    1 Reply Last reply Reply Quote -1
                                    • G Offline
                                      glaucidium.passerinum @isazi
                                      last edited by 18 Feb 2023, 22:14

                                      @isazi I sent my logs after a reboot (once I did a hard reset). I’ve had no feedback so far. If you need more info, let me know…
                                      Do you think I should contact support ?

                                      F 1 Reply Last reply 19 Feb 2023, 06:31 Reply Quote 1
                                      • F Offline
                                        fecek @glaucidium.passerinum
                                        last edited by 19 Feb 2023, 06:31

                                        @glaucidium-passerinum Yes, you should contact the support and provide the log ID but be prepared that the response you get is to try hard reset (does not fix anything) or send the watch to the service. Sending logs most probably means nothing (at first I also taught it is just enough to send the logs).

                                        I recommend downgrading to the previous version. For me, 6 days have passed and so far so good - no reset (that’s 12 training sessions with GPS active).
                                        or
                                        sell the watch.

                                        F 1 Reply Last reply 19 Feb 2023, 06:45 Reply Quote 1
                                        • F Offline
                                          freeheeler @fecek
                                          last edited by 19 Feb 2023, 06:45

                                          @fecek
                                          @glaucidium-passerinum
                                          this is what I understand:
                                          sending logs means a lot actually. with the correct failure description, time logs sent, account name and time crash happened, it is the best information developers can get to look into what might cause the crash.

                                          living sideways

                                          F 1 Reply Last reply 19 Feb 2023, 07:40 Reply Quote 0
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