[solved] Reboot during activities
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@zhang965
Lucky us we have you -
The most important thing is to be collaborative and proactive and that the problem is solved
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@zhang965 Come on! Really? Are you still in high school?
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@cosme-costa said in Reboot during activities:
@zhang965 Come on! Really? Are you still in high school?
Yes, wanna fight?
Winners Wear Winners
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@zhang965 Well, no wonder the bugs never get fixed, some moderator testers are not very smartā¦ā¦
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@zhang965 Behind your school or mine?
PS: Donāt worry Iāll let you win.
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I understand usersā anger over reboots. Suunto will probably address it based on the strategy they choose. What I do not understand is people being angry on moderators/testers here. They help us make most of Suunto watches with hints and advices besides testing job. If you have a problem with the product go to Suunto directly, over phone, FB, IG or whatever and complain every day to solve the problem. They have people in Suunto for receiving complaints.
App: beta
Phone: Iphone
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@dulko79 the problem is that suunto donāt even officially acknowledge the problem and fob you off. Instead they ācommunicateā through unofficial channels to cover their backsides (if things donāt work out or get worse you canāt hold anyone to account
).They even hide/block comments on IG! I did come across an interesting account on Instagram recently: suunto_bugs. Looks like a frustrated member of this forum!
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@dulko79 I agree mostly with the first half of this comment. When contacting support the issue should be acknowledged, even with all the caveat and limitations that there may be (root cause unclear; only a certain number of people affected; etc). And this should be addressed.
I donāt however fully get the second half; itās not the amount of complaints from the same users that drives action from a company; itās the number of users affected that contact them
So by all means contacting Suunto if you have the problem makes all the sense in the world; by all means contacting them again if you have additional data to share that could help pinpoint the issue and fix it (for instance, if downgrading the firmware - which is an option for both Suunto 9 Baro and Suunto 9 Peak - stops the behaviour; or if some new patterns emerge for you with the bug). Otherwise contacting them repeatedly doesnāt achieve much.
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Hey guys. We are here moderators not support.
While we can report issues to the internal helpdesk issue, support is the right channel for this.
Support can understand the criticality of the issue and then delegate correctly the task
Creating here a discussion wont help nor will creating IG channels etc.
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@cosme-costa said in Reboot during activities:
@zhang965 Behind your school or mine?
PS: Donāt worry Iāll let you win.donāt forget to start the MMA activity on your suunto
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@Spree Well, I meant you have several ways how to reach out to Suunto for support. When you open a case, you track it to the solution through a communication channel you have chosen.
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@ADHDMonkey What do you mean communicate through unofficial channels? I still think the best way is to go directly to Suunto support. Based on the quality of support companies keep or loose customers. Talking about Suunto not acknowledging the problem is difficult. You do not know how many watches are affected by the problem. Companies have plans/strategies for all kinds scenarios, they change faulty products, software updates, they ignore the problem etcā¦
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If you contact suunto direct they play dumb, as if itās not a known bug affecting multiple users. Theyāll talk you through reset and then suggest you send in your watch when nothing improves.
Meanwhile on here we are being told that things are supposedly moving behind the scenes, but itās not an official rep saying that, so, quite frankly, means almost nothing (I base this opinion on past experience regarding other known bugs in previous releases). Weāre advised here to downgrade the FW, but thatās not an officially endorsed Suunto procedure; if your watch gets bricked, youāre on your own. You take all the risk.
Thatās what I mean.
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@ADHDMonkey said in Reboot during activities:
dulko79
If you contact suunto direct they play dumb,as if itās not a known bug affecting multiple users. Theyāll talk you through reset and then suggest you send in your watch when nothing improves.
Meanwhile on here we are being told that things are supposedly moving behind the scenes, but itās not an official rep saying that, so, quite frankly, means almost nothing (I base this opinion on past experience regarding other known bugs in previous releases). Weāre advised here to downgrade the FW, but thatās not an officially acknowledged Suunto procedure; if your watch gets bricked, youāre on your own. You take all the risk.
Thatās what I mean.
Well, Iām not agree with you,
If they can find some one who cannot figure out the difference between s9p and s9pp, or someone reads II as āeye eyeā to test their productsā¦
Maybe they really donāt know this bugā¦
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I really didnāt want to add more than what has already been said, but Suunto really needs to play this one VERY carefully because a lot of their customers (including myself) are still using the Suunto 9 Baro. In my opinion Suunto just hasnāt produced/released anything to date that makes me want to replace the 9 Baro with their ānewā devices. To me, the Suunto 9 Baro is still Suuntoās flagship device. In other words, if they loose their Suunto 9 Baro users I think thatāll be a big problem. To be fair the reset and 40 minute GPS reconnect has only happened to me once. However every time I walk out of my door with it Iām worried it may happen again. Thankfully I also have a FR945 to record with. Itās safe to say if thereās no official statement on this Iāll be moving on. I mean what else am I supposed to do?
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@TyreseJ4 said in Reboot during activities:
I mean what else am I supposed to do?
Buy a s9pp, it doesnāt have problem so far.
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Well, what an improvement, you can find the delete button, now we can show you to recognize correct product.
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@zhang965 Sorry but Iām not interested. I think you can find better for your money.
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@TyreseJ4 said in Reboot during activities:
@zhang965 Sorry but Iām not interested. I think you can find better for your money.
Donāt be so extreme, I had S9B as well,
Unlike S9, s9pp is a well refined product, I think it will work fine at least 8 months with current firmware.
